We wanted to provide an honest comparison above, so we kept our gloves on. However, we have to admit that it makes xSellco Helpdesk look like a better choice than it really is. Zendesk would probably save you even more than shown.
Why? Because only Amazon and eBay customer messages count toward your ChannelReply message limit. xSellco counts every ticket—even those from Shopify or your own online store.
The result is that if you got 750 Amazon and eBay messages a month and 300 (or even 3,000) emails from your own ecommerce site, you could handle your tickets in Zendesk for as little as $88 a month, not the $178 the calculator shows for up to 4,000 tickets. In that case, annually, Zendesk would save you over $1,000 more.
What would you do with four figures less in expenses every year? Switch from xSellco Helpdesk to Zendesk and ChannelReply and you could make those dreams a reality!
How Do the Amazon and eBay Integrations for Zendesk Work?
We’ve made a handy infographic just for Zendesk users. Check it out and see for yourself!
How Do Zendesk’s Features Compare with xSellco’s?
Our calculator uses the Zendesk Team plan. Even though it’s one of Zendesk’s lowest pricing levels and humble by their high standards, it matches virtually all of xSellco Helpdesk's features and has plenty of tools that they lack. Here’s what you get:
Just wait if you want something you can’t find yet—new integrations arrive constantly!
All these features are available within the Team plan, which costs as little as $19 per month per agent and allows unlimited tickets. With xSellco pricing ranging from $79 to $898+ a month, Zendesk Team and ChannelReply combined cost less in all likely business scenarios.
What If I Want Zendesk Professional?
The face of a man who will accept nothing less.
Zendesk Professional lets you do even more:
Customize your reports.
Specify business hours.
Track your team’s work with the Time Tracking app.
You even get 24-hour email and phone support from the Zendesk team throughout the workweek.
These features do come at a higher price: $49 per agent per month. Does that put xSellco Helpdesk at a lower price?
Unlikely. Take a look at this chart, showing the cost of Zendesk Professional and ChannelReply vs. the cost of xSellco Helpdesk for a team of three support agents:
Note: ChannelReply counts only eBay and Amazon buyer messages and responses toward ticket limits. xSellco counts by conversation rather than message, but counts conversations from any source.
With how high xSellco pricing is, Zendesk and ChannelReply combined will almost always have the lower price. Just about the only time Zendesk will cost more is if you choose a premium account level to get features that blow xSellco Helpdesk out of the water.
So, what do you think? Do you plan to keep paying too much for xSellco Helpdesk? Or would you rather save up to thousands of dollars per year with Zendesk and ChannelReply?
"ChannelReply has allowed us to increase the productivity of
our customer service department by consolidating the messaging
from multiple marketplaces directly into Zendesk. As with most
retail businesses, we sell on multiple online channels.
Streamlining customer interactions from these marketplaces
has been crucial to both our customers' experience and our growth.
ChannelReply has done a wonderful job in developing and supporting
COO, Chicago Music Exchange
"ChannelReply has allowed us to integrate multiple eBay and Amazon accounts
into Zendesk creating accountability and making it easy to scale our marketplace
customer service. Without ChannelReply it would be unmanageable to provide the
level of satisfaction our customers expect out of Golfio.
The integration with the eBay and Amazon messaging API is tight and we
couldn't be happier!"
Business Dev Manager Golfio
"Given the various standards of service that apply, managing multiple marketplace
channels is a challenge to any organization. ChannelReply has given us the ability
to organize our inquries to maximize turnaround and increase our efficiency when
handling our marketplace requests. We look forward to additional features ChannelReply
is offering that will only increase our ability to service our customers
Sr Dir eCommerce Sales & Customer Service, Gazelle