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Published at May 23, 2016.
Since eBay doesn't provide any ID for previous messages, we use message subjects and eBay user IDs to identify threads. When you set up ChannelReply, there may already be several tickets in your Zendesk account with the same subject from...
Published at May 23, 2016.
If you're receiving duplicate tickets from eBay, the most likely cause is that your eBay account is set up to send notification emails to the mail registered to your Zendesk, Freshdesk, Gorgias, Help Scout or Re:amaze instance. Thus you have one ticket created for receiving...
Zendesk Users: Fixing Duplicate Replies and Message Delivery Failures
Published at Aug 02, 2017.
Zendesk's "Notify requester of comment update" trigger can cause problems with double messaging and delivery failure notifications. Luckily, it's easy to fix.

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