User Information Instructions: Manage Your Subscription and Payments

Need to change your ChannelReply subscription or payment plan? Both this article and the video below explain how it's done. Let's find out how the User Information tab of your account management interface works.

Important: This article uses the classic ChannelReply interface. Visit "Account Management Walkthrough" for instructions on navigating the new interface. If you prefer, you can access the classic interface here.

Notes: Click on any screenshot to see the full-sized image. Article last updated 12/17/2019, video last updated 10/14/2016.

What's the Point of the User Information Tab and Where Can I Find It?

The User Information tab is the first screen that appears when you sign in to your ChannelReply account. You can also access it by clicking “Manage.”

ChannelReply User Information Tab

You don’t have to worry about this tab during your free trial of ChannelReply. However, once you’re ready to manage a paid account, you can handle it all from here.

We’ll explain the User Information tab in two parts: creating and managing a new account, and reactivating a canceled one. Keep reading to learn about creating a new account or skip to reactivating a canceled account here.

1. Creating and Managing a New ChannelReply Account

On the User Information page, you can change the name, email address, and company name associated with your account, as well as your newsletter subscription status. Remember to click “Save” after you make any changes.

Edit Name, Email, Company Name, and ChannelReply Newsletter Subscription

If you change your email address, you will need to use the new address to log in to ChannelReply from now on. Your password will stay the same.

Note that your new address will also receive your account notifications, such as message limit warnings. Billing notifications will continue going to your old address unless changed in the Chargebee payment portal (described below).

You can manage your subscription and billing info on the Billing Information page. There you will see your current subscription type, along with the max numbers of eBay and Amazon integrations, monthly messages, and agent accounts you can have with that subscription.

Billing Information and Subscription Details

To access the Chargebee payment portal and add or update payment information, click the blue “click here” text.

Change Payment Method for ChannelReply

In our Chargebee portal, you can manage all of your billing details. You can:

  1. Change the name and email address used for billing purposes under Account Information.

Chargebee Account Information

  1. Check whether you have automatic payments set up under Payment Mode.

Chargebee Payment Mode

  1. Review any payment method you have added, or add a new method, under Payment Method Information.

Chargebee Payment Method Information

  1. Enter and update your billing address and related info under Billing Information.

Chargebee Payment History

  1. Keep track of your invoices under Payment History.

Chargebee Payment History

  1. Review your subscription type, plus any upcoming charges and when you need to renew, under Subscription. You can also edit your subscription and change plans here after you have made your first payment. (Instructions for changing your subscription anytime are coming up shortly.)

Chargebee Subscription

  1. Get a snapshot of your account history and find the option to cancel under Timeline.

Chargebee Timeline

To add a payment method, scroll to “Payment Method Information” and click “Add.”

Add a Payment Method for ChannelReply in Chargebee

Supported payment methods include PayPal and most major credit cards. Fill in your payment information and click “Update.”

Choose a Payment Method for ChannelReply

Afterwards, click “Logout” to return to your ChannelReply account.

Logout and Back to App

To change your payment plan at any time, return to Billing Information. Then click “Change plan.”

Change Plan

Click on the “Choose new subscription type” dropdown to select the kind of subscription you want.

Choose New Subscription Type for ChannelReply

The maximums for the selected account type will be displayed below.

Account Limits for New Subscription Type

Uncheck “Billed annually” if you’d prefer a monthly billing option.

ChannelReply Billed Annually

The pricing shown will change accordingly. You’ll get a significant discount if you choose annual billing!

Difference between Annual and Monthly Pricing

Click “Update” when you’re happy with your new subscription type.

Update Subscription

Congratulations! Your user information, billing, and subscription are all taken care of.

2. Reactivating a Canceled Account

It’s easy to reactivate a canceled ChannelReply account. To get started, click “Sign In” on the ChannelReply homepage.

Sign In to ChannelReply

Log in to your old account when prompted. You’ll land on the Billing Information page and see a notification warning you that your subscription has been canceled.

ChannelReply Subscription Canceled

You may notice that you can’t click through to any other pages or tabs within the account management interface. You won’t be able to visit any of these other pages until your account is reactivated, but you can, of course, still visit important pages like Help or Contact Us.

Click the blue “click here” text to visit our ChargeBee portal and begin reactivating your account.

Start Reactivating ChannelReply Account

You can find a full explanation of the ChargeBee portal in Part 1 of these instructions. For now, just look for “Payment Method Information.” Click “Add” on the right side.

Add Payment Method to ChannelReply

Fill in your credit card or PayPal information, then click “Update.”

ChannelReply Accepted Payment Methods

Next, click “Logout” to return to your ChannelReply account.

Leave Chargebee and Return to ChannelReply

Once you’re happy with your payment method information, you’ll want to make sure you have the right subscription type chosen as well. Scroll down and click the “Change plan” button if you aren’t happy with the currently selected plan.

Change Payment Plan

Click “Choose new subscription type” to see the different options and prices.

Change ChannelReply Subscription

The details for the subscription type will appear below once you select one.

Pro Account Limits

The pricing shown will also change to reflect whether you have the “billed annually” box checked off.

Difference in Price between Monthly and Annual Subscriptions

Click “Update” to confirm your changes. Alternatively, click “Cancel” to return.

Green Update Button

Once you are happy with your payment information and subscription, click “Reactivate” and you’ll have full access to ChannelReply once again.

Reactivate ChannelReply Account

Congratulations on setting up your ChannelReply subscription! If you ever get stuck, please don’t hesitate to contact us.

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