Advanced Setup
How to Create Zendesk Views for eBay and Amazon
Published at Sep 11, 2018.
eBay and Amazon messages all lumped together? Learn how to make Zendesk views that sort them out.
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Amazon/eBay Autoresponder Setup for Freshdesk Users
Published at Nov 08, 2018.
Create Amazon and eBay autoresponders in Freshdesk using this custom setup. It even works with Amazon's 24-hour SLA!
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Help Scout Custom Fields Setup
Published at Jan 22, 2019.
Send eBay and Amazon data to your Help Scout Custom Fields in three steps.
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How to Use ChannelReply Data as Variables in Gorgias Macros
Published at May 08, 2019.
Gorgias lets you use any piece of data from ChannelReply as a variable in your macros—no setup necessary! You just have to learn a little code.
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How to Tag Amazon Marketplaces in Zendesk
Published at May 29, 2019.
Learn how to create unique tags for every Amazon marketplace in your Zendesk account.
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ChannelReply Feedback Instructions
Published at Nov 25, 2019.
Automate your Amazon feedback requests with ChannelReply Feedback.
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Detailed FAQs
Published at May 23, 2016.
ChannelReply supports text, PDF, Word and image attachments with Amazon messages. See more details here.
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Published at Feb 19, 2018.
Many ChannelReply users worry about Amazon discovering they’ve connected multiple accounts. Amazon probably wouldn’t mind that you provide customer service for more than one seller, but here’s how to play it safe.
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Where Are My eBay and Amazon Tags in ChannelReply?
Published at Mar 27, 2018.
Your Amazon and eBay tags are found in the account management screen under (3) Marketplaces. These screenshots show exactly where they’re located.
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Notify ChannelReply Trigger FAQs
Published at May 15, 2019.
Learn what the Notify ChannelReply trigger does, how new copies are generated, how to troubleshoot problems and more.
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