Help

Detailed FAQs
Published at May 23, 2016.
ChannelReply supports text, PDF, Word and image attachments with Amazon messages. See more details here.
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Published at Feb 19, 2018.
Many ChannelReply users worry about Amazon discovering they’ve connected multiple accounts. Amazon probably wouldn’t mind that you provide customer service for more than one seller, but here’s how to play it safe.
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Where Are My eBay and Amazon Tags in ChannelReply?
Published at Mar 27, 2018.
Your Amazon and eBay tags are found in the account management screen under (3) Marketplaces. These screenshots show exactly where they’re located.
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Troubleshooting
Published at May 23, 2016.
Since eBay doesn't provide any ID for previous messages, we use message subjects and eBay user IDs to identify threads. When you set up ChannelReply, there may already be several tickets in your Zendesk account with the same subject from...
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Published at May 23, 2016.
If you're receiving duplicate tickets from eBay, the most likely cause is that your eBay account is set up to send notification emails to the mail registered to your Zendesk, Freshdesk, Desk, Gorgias or Help Scout instance. Thus you have one ticket created for receiving...
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Zendesk Users: Fixing Duplicate Amazon Replies and eBay Message Delivery Failures
Published at Aug 02, 2017.
One Zendesk trigger can cause a lot of trouble for ChannelReply users: the “Notify requester of comment update” trigger. It’s most likely the problem if you’re experiencing one of the following issues: Every time you reply to an Amazon customer from...
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