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Troubleshooting
Published at May 23, 2016.
If you're receiving duplicate tickets from eBay, the most likely cause is that your eBay account is set up to send notification emails to the mail registered to your Zendesk, Freshdesk or Desk instance. Thus you have one ticket created for receiving an email message...
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Zendesk Users: Fixing Duplicate Amazon Replies and eBay Message Delivery Failures
Published at Aug 02, 2017.
One Zendesk trigger can cause a lot of trouble for ChannelReply users: the “Notify requester of comment update” trigger. It’s most likely the problem if you’re experiencing one of the following issues: Every time you reply to an Amazon customer from...
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