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Advanced Setup
How to Create Zendesk Views for eBay and Amazon
Published at Sep 11, 2018.
eBay and Amazon messages all lumped together? Learn how to make Zendesk views that sort them out.
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Amazon/eBay Autoresponder Setup for Freshdesk Users
Published at Nov 08, 2018.
Create Amazon and eBay autoresponders in Freshdesk using this custom setup. It even works with Amazon's 24-hour SLA!
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Help Scout Custom Fields Setup
Published at Jan 22, 2019.
Send eBay and Amazon data to your Help Scout Custom Fields in three steps.
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How to Use ChannelReply Data as Variables in Gorgias Macros
Published at May 08, 2019.
Gorgias lets you use any piece of data from ChannelReply as a variable in your macros—no setup necessary! You just have to learn a little code.
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How to Tag Amazon Marketplaces in Zendesk
Published at May 29, 2019.
Learn how to create unique tags for every Amazon marketplace in your Zendesk account.
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ChannelReply Feedback Instructions
Published at Nov 25, 2019.
Automate your Amazon feedback requests with ChannelReply Feedback.
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Creating and Using ChannelReply Tags
Published at Jan 03, 2020.
Setting up ChannelReply tags is fast and easy, but unlocks tons of advanced features.
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How to Change the Agent Used for Internal ChannelReply Notifications
Published at Jan 13, 2020.
Wonder why you’re suddenly posting internal notes that you never wrote? They’re most likely coming from us. Here’s how to choose which agent posts these important messages.
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Detailed FAQs
Published at May 23, 2016.
ChannelReply supports text, PDF, Word and image attachments with Amazon messages. See more details here.
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Published at Feb 19, 2018.
Many ChannelReply users worry about Amazon discovering they’ve connected multiple accounts. Amazon probably wouldn’t mind that you provide customer service for more than one seller, but here’s how to play it safe.
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