Advanced Setup
How to Create Zendesk Views for eBay and Amazon
Published at Sep 11, 2018.
eBay and Amazon messages all lumped together? Learn how to make Zendesk views that sort them out.
Read more
Amazon/eBay Autoresponder Setup for Freshdesk Users
Published at Nov 08, 2018.
Create Amazon and eBay autoresponders in Freshdesk using this custom setup. It even works with Amazon's 24-hour SLA!
Read more
Help Scout Custom Fields Setup
Published at Jan 22, 2019.
Send eBay and Amazon data to your Help Scout Custom Fields in three steps.
Read more
How to Use ChannelReply Data as Variables in Gorgias Macros
Published at May 08, 2019.
Gorgias lets you use any piece of data from ChannelReply as a variable in your macros—no setup necessary! You just have to learn a little code.
Read more
How to Tag Amazon Marketplaces in Zendesk
Published at May 29, 2019.
Learn how to create unique tags for every Amazon marketplace in your Zendesk account.
Read more
ChannelReply Feedback Instructions
Published at Nov 25, 2019.
Automate your Amazon feedback requests with ChannelReply Feedback.
Read more
Creating and Using ChannelReply Tags
Published at Jan 03, 2020.
Setting up ChannelReply tags is fast and easy, but unlocks tons of advanced features.
Read more
How to Change the Agent Used for Internal ChannelReply Notifications
Published at Jan 13, 2020.
Wonder why you’re suddenly posting internal notes that you never wrote? They’re most likely coming from us. Here’s how to choose which agent posts these important messages.
Read more
Detailed FAQs
Published at May 23, 2016.
ChannelReply supports text, PDF, Word and image attachments with Amazon messages. See more details here.
Read more
Published at Feb 19, 2018.
Many ChannelReply users worry about Amazon discovering they’ve connected multiple accounts. Amazon probably wouldn’t mind that you provide customer service for more than one seller, but here’s how to play it safe.
Read more

What People Say About Us

Start 14 Days Free. No Credit Card Required.
Start Free Trial