Wish you could turn your eBay and Amazon messages into cases?
Your wish is our command! ChannelReply connects your seller accounts to Desk to make
customer service easier than ever. Integration Infographic (eBay and Amazon)
“Our customer service agents love ChannelReply.
It’s improving performance, increasing satisfaction and helping us reach TRS!”

– Chris Le Cheminant, Customer Services Manager of Integration

Forget the limitations of My Messages—ChannelReply lets you answer eBay customers from within

Now you can:

  • Let multiple agents provide eBay support simultaneously
  • Keep agents accountable by tracking who answered which case
  • Use Desk’s powerful Macros, workflows and more to deliver fast answers and automated responses
  • Accept or decline returns, issue refunds, and provide RMAs without leaving Integration Integration Integration

Been using email forwarding to get Amazon messages in Desk? Say goodbye to jumbled order info. Add custom fields to every Amazon case, organizing critical data and keeping your customer service team on top of every conversation.

Marketplace Message Management

We’re not a forwarding service dressed up in fancy clothes.
ChannelReply integrates directly with marketplace APIs. It will:

  • Thread each conversation so you never forget what you’ve already said
  • Link you to the item in question
  • Display important info about the order and the buyer
  • Let you manage and answer cases with the help of all Desk’s powerful features
Salesforce Desk
Online Messaging Icon

All Your Other Messages

You can’t miss one message from the marketplaces if you want to keep your feedback scores high. But don’t worry—we have you covered. ChannelReply will send all your critical marketplace messages to your Desk account, including return requests, Amazon A-to-z Guarantee claims, and more.

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Connect in minutes

It only takes six minutes to connect Desk to ChannelReply. Visit our easy-to-follow integration instructions and find out how it’s done.

Escape the Customer Service Bottleneck

Most marketplaces aren’t built with multichannel sellers in mind. They make it so hard to serve customers on their site and others at the same time, it’s almost as if they don’t want you selling anywhere else. (Hmm . . .)

Don’t let them bog you down. With ChannelReply, you and your entire team can answer all of your customers from one powerful platform: Break free of the customer service bottleneck and watch your business grow like never before.

Customer Service Bottleneck

If You Have Questions, We Have Answers

Not sure if ChannelReply is the solution your business needs?
Visit our FAQ to learn more or contact us and ask away. We’re always happy to hear from you!

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