The Marketplace Helpdesk Solution
ChannelReply integrates marketplace customer service messages and order
information with the Helpdesk of your choice
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From Startups to Enterprises, ChannelReply Delivers
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ChannelReply
Truly Connected Customer Service
Are you tired of responding to customer service emails across your retail channels?
ChannelReply seamlessly integrates your Amazon and eBay customer service messages with your CRM,
keeping you organized and making sure that your customers never get lost in the shuffle.
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Marketplace-CRM Integration in 3 Simple Steps
  • 1
    Choose your service desk
    In CRM Settings, select and integrate with your preferred customer service software: Zendesk, Desk.com or Freshdesk.
  • 2
    Connect your market
    In Marketplaces, connect and configure Amazon and eBay.
  • 3
    Enable service
    Activate ChannelReply with one click and see how much easier customer service can be!
Marketplace
Zendesk Mobile
Everything in One Place
ChannelReply makes it astonishingly simple to respond to your customer messages directly through Zendesk, Desk or Freshdesk. We give you access to all the info you need:
eBay
  • Buyer User ID
  • Listing Title / Item Number
  • Order ID
  • Hyperlink to Listing
  • Direct Message Link
Amazon
  • Customer Name
  • Listing Name / ASIN Number
  • Order ID
  • Hyperlink to Listing
  • Direct Message Link
A Powerful, Customizable Solution
ChannelReply integrates seamlessly with your CRM, allowing
you to take advantage of triggers, macros and other incredibly
powerful features that can help take your business to the next
level. Give yourself the ability to:
  • Create automated and personalized responses to questions
    from eBay and Amazon buyers.
  • Assign buyer messages to the right customer service agent.
  • Set priority levels for customer requests from both
    marketplaces.
  • Keep your eBay and Amazon customers in the loop,
    regardless of specific ticket status.
  • And much, much more.*
  • *Exact capabilities will depend on your CRM. Some supported CRMs
    may not offer all of these features.
Powerful, Customizable Solution
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Marketplace Message Support
ChannelReply consolidates your customer messages, but that’s not all! We’ve also included
support for all of your important direct messages from eBay and Amazon, helping you to keep track of:
  • Threaded tickets
  • Order info
  • Macros
  • Agent/ticket management
Zendesk
Zendesk
Agent/Ticket Management
Threaded Tickets
Order Info
Macros
Desk
Desk
Agent/Ticket Management
Threaded Tickets
Order Data
Macros
Freshdesk
Freshdesk
Agent/Ticket Management
Threaded Tickets
Order Data
Macros
What People Say About Us
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