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Searching for a way to support Amazon, eBay, Shopify, Walmart, Etsy, Back Market or Newegg from Help Scout?
You can put down the spyglass—you’ve found it! ChannelReply makes answering marketplace messages even easier than replying to emails.
No need to mount an expedition to see what your customer ordered. ChannelReply reports everything you need to know, right next to each message.
You shouldn’t have to search for the last message a buyer sent you. ChannelReply connects your ecommerce messages properly and brushes off unwanted text and links. Messaging is clean, simple and easy.
Every marketplace is buzzing with tiny annoyances. Chase them away with ChannelReply.
Unanswered customer questions can pull you down like quicksand. Build your own custom Help Scout autoresponders for Amazon, eBay, Shopify, Walmart, Etsy, Back Market and/or Newegg instead. They can even count toward Amazon’s 24-hour response time!
Send marketplace data to Help Scout’s Custom Fields and invent incredible time-saving Workflows. Use specifics like what the customer ordered or where they’re located to:
Move or reassign conversations
And much more!
No explorer goes far with their gear in a jumble. ChannelReply gives you full control over which mailbox each marketplace account is connected to. Plus, you can set unique tags for every account, so you’ll always know where your messages came from.
Buyer messages are crucial, but so are marketplace notifications. We make it easy to get everything you need:
Walmart orders, returns and escalations
It takes just minutes to set up Help Scout integrations with Amazon, eBay, Shopify, Walmart, Etsy, Back Market and Newegg. Simply contact us if you ever need help and we’ll happily be your guides.
Need to know more? Knowledge awaits here!
ChannelReply’s Help Scout integration is the ecommerce support solution you’ve been looking for. Try it free and explore the world of easy customer service!