Help

Account Management
User Information Instructions: Manage Your Subscription and Payments
Published at Oct 14, 2016.
Need to change your ChannelReply subscription or payment plan? Both this article and the video below explain how it's done. Let's find out how the User Information tab of your account management interface works. Notes: Click on any screenshot to see...
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Integrations
Amazon Integration Instructions
Published at Feb 08, 2016.
ChannelReply makes Desk-, Help Scout–, Freshdesk- or Zendesk-Amazon integration a cinch. Simply connect your Desk, Help Scout, Freshdesk or Zendesk account, and then follow along with the written instructions or video below. You’ll have your Amazon messages in your favorite helpdesk in no time! Note: Click on any...
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eBay Integration Instructions
Published at Feb 08, 2016.
ChannelReply makes Help Scout–, Freshdesk-, Desk.com- and Zendesk-eBay integration a snap. Once you’ve connected your Zendesk, Desk, Freshdesk or Help Scout account, just follow the written instructions below or watch the walkthrough video. In minutes, your accounts will be connected, making it easier...
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Zendesk Integration Instructions
Published at Feb 09, 2016.
This step-by-step article will guide you through the Zendesk integration process. Read the following instructions or watch the how-to video below to see how it’s done. Note: Click on any screenshot to see the full-sized image. 1. Sign In You’ll first need to sign...
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Desk.com Integration Instructions
Published at Apr 29, 2016.
This step-by-step article will guide you through the Desk.com integration process. Read the following instructions or watch the how-to video below to see how it’s done. Note: Click on any image to see the full-sized screenshot. 1. Sign In To begin, please log in...
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Freshdesk Integration Instructions
Published at Jul 06, 2017.
This article will guide you through the Freshdesk integration process step by step. Watch the video below or read the instructions that follow, and you’ll connect your Freshdesk account with ChannelReply in no time. The Freshdesk integration process is currently undergoing...
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Help Scout Integration Instructions
Published at Sep 12, 2018.
Follow these instructions to integrate your Help Scout account with ChannelReply.
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Advanced Setup
How to Import Notifications from eBay (Resolution Center Cases etc.)
Published at May 23, 2016.
You can import one-way communications from eBay, such as Resolution Center notifications, directly to your helpdesk. Here's how: Log in to eBay. Click on your name in the upper-left corner and select "Account Settings." Click Communication Preferences. To the right of "Notification Delivery Format," click "Show." Edit your registered...
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How to Forward Amazon Notifications to Your Helpdesk
Published at Aug 22, 2017.
Sending Amazon notifications to your helpdesk, either through your ChannelReply account or email forwarding, is easy. Once you’ve integrated Amazon with ChannelReply, simply follow the steps below. They’ll work whether you have Zendesk, Freshdesk or Desk.com. 1. Go to Your Amazon...
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How to Use Custom Fields from ChannelReply in Zendesk Macros
Published at Oct 12, 2017.
When you create a ChannelReply account and set up your Zendesk integration with eBay and Amazon, you have the opportunity to generate Zendesk custom fields. We normally use these to display buyer and order info alongside each of your tickets....
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