Help
Account Management
User Information Instructions: Manage Your Subscription and Payments
Published at Oct 14, 2016.
Need to change your ChannelReply subscription or payment plan? Both this article and the video below explain how it's done. Let's find out how the User Information tab of your account management interface works. Note: Click on any screenshot to see...
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Integrations
Amazon Integration Instructions
Published at Feb 08, 2016.
With ChannelReply, Desk.com-Amazon or Zendesk-Amazon integration is a cinch. Simply follow the written instructions below or follow along with the video, and before you know it you’ll be receiving your Amazon support requests via your favorite helpdesk software. This article and video are...
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eBay Integration Instructions
Published at Feb 08, 2016.
ChannelReply makes Desk.com- and Zendesk-eBay integration a snap. Once you’ve connected your Zendesk or Desk account, just follow the written instructions below or watch the walkthrough video. In minutes, your accounts will be connected, making it easier to provide eBay...
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Zendesk Integration Instructions
Published at Feb 09, 2016.
This step-by-step article will guide you through the Zendesk integration process. Read the following instructions or watch the how-to video below to see how it’s done. Note: Click on any screenshot to see the full-sized image. 1. Sign In You’ll first need to sign...
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Desk.com Integration Instructions
Published at Apr 29, 2016.
This step-by-step article will guide you through the Desk.com integration process. Read the following instructions or watch the how-to video below to see how it’s done. Note: Click on any image to see the full-sized screenshot. 1. Sign In To begin, please log in...
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Advanced Setup
How to Import Notifications from eBay (Resolution Center Cases etc.)
Published at May 23, 2016.
To track notifications from eBay, such as Resolution Center cases, you should forward messages from the first email address in your Communications Preferences, as shown below, to your Zendesk or Desk.com mailbox. (Click on the image to enlarge.) Messages from your second address...
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Using ChannelReply and Zendesk as an eBay/Amazon Autoresponder
Published at May 24, 2016.
You might have already tried using triggers to automatically send messages to eBay or Amazon and had nothing happen. Don't worry—using ChannelReply and Zendesk as an eBay and Amazon autoresponder just takes a little extra setup. Don't have a ChannelReply account...
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Detailed FAQs
Published at May 23, 2016.
You can send one or more attachments to a buyer. You can also receive attachments from buyers. The total allowed attachment size is 10MB. The following document formats are supported: Text files (.txt) PDFs (.pdf) Word documents (.doc and .docx) Image files (.jpg, .gif, .tiff,...
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Troubleshooting
Published at May 23, 2016.
Since eBay doesn't provide any ID for previous messages, we use message subjects and eBay user IDs to identify threads. When you set up ChannelReply, there may already be several tickets in your Zendesk account with the same subject from...
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Published at May 23, 2016.
If you're receiving duplicate tickets from eBay, the most likely cause is that your eBay account is set up to send notification emails to the mail registered to your Zendesk instance. Thus you have one ticket created for receiving an email message and another created...
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