Help

Account Management
User Information Instructions: Manage Your Subscription and Payments
Published at Oct 14, 2016.
CLASSIC INTERFACE. Learn how to manage your payment info, subscription plan, and email notifications, plus how to reactivate a cancelled account.
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How to Manage Your Payment Info in ChannelReply
Published at Oct 29, 2019.
Keep your ChannelReply account active after your free trial ends by providing payment info.
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How to Reactivate ChannelReply
Published at Oct 29, 2019.
Reactivate your cancelled account in three quick and easy steps.
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Account Management Walkthrough
Published at Nov 06, 2019.
Learn how to navigate the new ChannelReply account interface. This article explains how to change your plan, upload payment info, edit integration settings and more.
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Integrations
Amazon Integration Instructions
Published at Feb 08, 2016.
After you've linked Zendesk, Freshdesk or Gorgias with ChannelReply, follow these instructions to hook into Amazon. (Help Scout users, see "Help Scout–Amazon Integration Instructions" instead.)
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eBay Integration Instructions
Published at Feb 08, 2016.
After you've linked Zendesk, Freshdesk or Gorgias with ChannelReply, follow these instructions to hook into eBay. (Help Scout users, see "Help Scout–eBay Integration Instructions" instead.)
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Zendesk Integration Instructions
Published at Feb 09, 2016.
Link your Zendesk account with ChannelReply in four steps.
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Desk.com Integration Instructions
Published at Apr 29, 2016.
Follow this guide to connect ChannelReply to your Desk account.
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Freshdesk Integration Instructions
Published at Jul 06, 2017.
Follow along with our video or written instructions and you'll link Freshdesk with ChannelReply in no time!
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Help Scout Integration Instructions
Published at Sep 12, 2018.
Follow these instructions to integrate your Help Scout account with ChannelReply.
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