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Our goal with ChannelReply is to save you time, money and stress on ecommerce support. If we don’t do that for your business, we’ll happily offer a full refund for any amount paid in the last 30 days. Simply contact us to request it.
ChannelReply comes with a 14-day free trial. No payment method is needed during the trial—if you don’t enter any payment info, we’ll never charge you a dime. Your subscription will simply be cancelled at the end of the free trial.
If you enter a payment method, your account will automatically be charged at the end of your free trial. But there’s nothing to fear if you change your mind!
Under our 30-Day Money-Back Guarantee, you can get a full refund anytime within 30 days after your first payment. That means there’s no risk at all for your first 44 days with ChannelReply.
With CR Feedback, the deal is even better. We offer a 30-day free trial of CR Feedback, meaning there’s zero risk for 60 days!
If you are cancelling a ChannelReply or CR Feedback subscription, you can request a refund for any related amount paid in the last 30 days. We will issue the refund. No ifs, ands or buts.
We guarantee the quality of our products and services. Our staff are well trained and our products are carefully crafted, reviewed and maintained. If our product or staff somehow hurt your business, and are completely responsible for the problem, we will own that mistake.
If you make a valid Quality Guarantee claim within 30 days of the event occurring, we will issue a refund for all related bills within the last 30 days. See Refunds and Cancellations for related terms and conditions.
You don’t have to cancel your account to receive a Quality Guarantee refund. We will only cancel your account if you ask.
No problem at all! You just have to send us your claim within 30 days of the payment. If we respond later, your claim will still be valid.
There’s no catch, but there is a little “fine print” if you’re interested. You can read more in our Refunds and Cancellations policy.
Contact us and we’ll be happy to help. Our agents are available seven days a week and you should receive a reply in less than 24 hours.
Usually 3 to 5 business days (3 to 7 calendar days) after we issue your refund.
With our 30-Day Money-Back Guarantee, there’s no risk to trying us out! Try ChannelReply free for 14 days or start your 30-day trial of CR Feedback. And if you have any questions or concerns, contact us and we’ll get back to you right away.