All buyer messages count toward your monthly limit. Your replies are always free.
You can send all standard Amazon, eBay and Shopify notifications to your helpdesk for free. However, most Walmart notifications count toward your limit. Some optional ChannelReply features, like eBay Resolution Center Support, can also generate notifications that are counted.
Yes. ChannelReply has no independent user interface, so you must connect it to Zendesk, Freshdesk, Help Scout, Gorgias or Re:amaze to answer your messages.
Absolutely. ChannelReply was specifically developed to do just that. ChannelReply consolidates all your Amazon, eBay, Shopify* Our Shopify integration is not available for Gorgias. and Walmart buyer messages into your helpdesk for faster, more efficient customer service.
Integrating your helpdesk and your first marketplace account takes about 15 to 20 minutes. Additional marketplace accounts only require a few minutes each.
Only a few minutes per account! Just link your Amazon account, choose between "Request a Review" or Email Template mode, and schedule when your requests will go out for each order.
Nope! CR Feedback works all on its own. However, it’s fully compatible with ChannelReply, and you can manage both from the same account.