All buyer messages count toward your monthly limit. Your replies are always free.
You can send all standard Amazon, eBay and Shopify notifications to your helpdesk for free. However, most Walmart notifications count toward your limit. Some optional ChannelReply features, like eBay Resolution Center Support, can also generate notifications that are counted.
Yes. ChannelReply has no independent user interface, so you must connect it to Zendesk, Freshdesk, Help Scout, Gorgias or Re:amaze to answer your messages.
Absolutely. ChannelReply was specifically developed to do just that. ChannelReply consolidates all your Amazon, eBay, Shopify* Shopify integration is only available for Zendesk, Freshdesk and Re:amaze. and Walmart buyer messages into your helpdesk for faster, more efficient customer service.
Integrating your helpdesk and your first marketplace account takes about 15 to 20 minutes. Additional marketplace accounts only require a few minutes each.