How are messages counted?
Only incoming customer messages and optional notifications are counted toward your monthly
limit. You can send as many messages as you want every month. You can also have unlimited
eBay and Amazon system notifications forwarded to your helpdesk.
Do I need a helpdesk/CRM to use ChannelReply?
Yes. ChannelReply has no independent user interface, so you must connect it to Zendesk, Freshdesk, Help Scout, Gorgias or Desk to answer your messages.
Can I really answer all of my marketplace messages from Amazon and eBay in my helpdesk?
Absolutely. ChannelReply was specifically developed to do just that. ChannelReply consolidates all of your eBay and Amazon messages into Zendesk, Freshdesk, Help Scout, Gorgias or Desk.com for faster, more efficient customer service.
How long does setting up ChannelReply take?
Integrating your Amazon and eBay messages with your helpdesk account takes about 15 to 30 minutes.
Do I need a certain helpdesk account "level" in order to use this app?
ChannelReply is compatible with all Freshdesk account levels, with most functionality
available on Sprout (free) and all ChannelReply tools available on all paid Freshdesk plans.
Help Scout users need the Standard plan or above to use ChannelReply. Help Scout Plus and
Company accounts have the added feature of being able to use ChannelReply data in Custom
Fields.
Zendesk users must have a Team account or better.
Desk users must have Desk Canvas (available on Pro accounts or better) enabled to use all
ChannelReply features.
All Gorgias account levels are compatible with ChannelReply.
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