Flexible Pricing for Sellers of All Sizes
Try ChannelReply free. No credit card details required.
Monthly
Monthly
Annual
Annual
Save up to 20%
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Standard
For ecommerce pioneers
$39
$31
per month
200 messages
per month
$0.05 per extra message
All our standard features
Most Popular
Pro
For fast-growing ecommerce businesses
$79
$63
per month
1,000 messages
per month
$0.04 per extra message
All our standard features
Enterprise
For established ecommerce enterprises
$199
$159
per month
4,000 messages
per month
$0.03 per extra message
All our standard features
Standard Features at No Extra Cost
  • Unlimited eBay & Amazon Integrations
  • Unlimited Users
  • One Helpdesk Integration
  • Customer & Order Info in Each Message
  • Custom Fields and Tags
  • Custom Signatures for Marketplace Accounts
  • Custom Signatures for Marketplace Accounts
  • Fast Email Support
  • Professional Onboarding on Request
  • Threaded Conversations
How many messages do you receive
every month?
pay monthly
pay monthly
pay annually
pay annually
200
messages/mo.
Estimated price/mo.
$39
200
50,000
Receive more than 50,000 messages per month?
Plan
Base monthly cost
Extra messages
Cost per extra message
Monthly estimate
Standard (200 messages/mo.)
$39
$31
+
0
x
$0.05
=
$0
Pro (1,000 messages/mo.)
$79
$63
+
0
x
$0.04
=
$0
Enterprise (4,000 messages/mo.)
$199
$159
+
0
x
$0.03
=
$0
Suggested Plan: Standard
$39/mo. for 200 messages
plus $0.05 per extra message
Suggested Plan: Pro
$79/mo. for 1,000 messages
plus $0.04 per extra message
Suggested Plan: Enterprice
$199/mo. for 4,000 messages
plus $0.03 per extra message
giving cash
Our 30-Day Money-Back Guarantee
We started ChannelReply because we found it nearly impossible to keep track of customer messages across multiple marketplaces.
If for any reason you don’t find ChannelReply helps you simplify your customer support, the first 30 days are on us.
Frequently Asked Questions
1
How are messages counted?
Only incoming customer messages and optional notifications are counted toward your monthly limit. You can send as many messages as you want every month. You can also have unlimited eBay and Amazon system notifications forwarded to your helpdesk.
2
Do I need a helpdesk/CRM to use ChannelReply?
Yes. ChannelReply has no independent user interface, so you must connect it to Zendesk, Freshdesk, Help Scout, Gorgias or Desk to answer your messages.
3
Can I really answer all of my marketplace messages from Amazon and eBay in my helpdesk?
Absolutely. ChannelReply was specifically developed to do just that. ChannelReply consolidates all of your eBay and Amazon messages into Zendesk, Freshdesk, Help Scout, Gorgias or Desk.com for faster, more efficient customer service.
4
How long does setting up ChannelReply take?
Integrating your Amazon and eBay messages with your helpdesk account takes about 15 to 30 minutes.
5
Do I need a certain helpdesk account "level" in order to use this app?
ChannelReply is compatible with all paid Freshdesk plans (Blossom and above).
Help Scout users need the Standard plan or above to use ChannelReply. Help Scout Plus and Company accounts have the added feature of being able to use ChannelReply data in Custom Fields.
Zendesk users must have a Team account or better.
All Gorgias account levels are compatible with ChannelReply.
Desk users must have Desk Canvas (available on Pro accounts or better) enabled to use all ChannelReply features.
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leading ecommerce businesses.
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