WooCommerce Helpdesk Integrations

You started selling on WooCommerce because you dreamed of building a business. But now that you have, you’re spending way more time than you ever expected on support. ChannelReply’s WooCommerce integration puts all your messages and order info on one screen so you can solve requests faster.

Charlie so busy with WooCommerce customer service requests that he can’t work on his board game business

Charlie able to work on his board game again thanks to ChannelReply’s WooCommerce integration putting all his ecommerce support on one screen

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WooCommerce Support in Your Helpdesk

WooCommerce-Zendesk Integration

WooCommerce-Freshdesk Integration

WooCommerce–Help Scout Integration

WooCommerce-Gorgias Integration

WooCommerce-Re:amaze Integration

WooCommerce–Zoho Desk Integration

WooCommerce-Kustomer Integration

WooCommerce–Onsite Support Integration

Learn more about our Zendesk integration Try Zendesk for free Referral link: ChannelReply may receive compensation if you use this link to sign up for Zendesk. Create your Onsite account

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Learn more about our Zendesk integration

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Learn more about our Freshdesk integration

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WooCommerce & Help Scout Down Caret

Screenshot of ChannelReply’s Help Scout–WooCommerce integration

Learn more about our Help Scout integration

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WooCommerce & Gorgias Down Caret

WooCommerce buyer message in Gorgias with ChannelReply data on the right

Learn more about our Gorgias integration

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WooCommerce & Re:amaze Down Caret

WooCommerce buyer message in Re:amaze with order info on the right

Learn more about our Re:amaze integration

Try Re:amaze for free

WooCommerce & Zoho Desk Down Caret

Learn more about our Zoho Desk integration

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WooCommerce & Kustomer Down Caret

WooCommerce buyer message in Kustomer with order info on the right

Learn more about our Kustomer integration

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WooCommerce & Onsite Support Down Caret

WooCommerce buyer message in Onsite Support with order info on the right

Learn more about our Onsite integration

Create your Onsite account

Illustration of ChannelReply’s Onsite Support–WooCommerce integration

Messages & Order Info United

Fly through support faster than ever with messages and orders together on one screen. Reply to WooCommerce customers from inside your helpdesk without looking up their orders in another tab!

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Replies Personalized

Illustration of WooCommerce variables in Onsite Support canned responses

Unchain yourself from your keyboard. Let ChannelReply’s custom fields and variables automatically fill in the blanks in your canned responses.* Available in all supported helpdesks except Help Scout. Never again will you need to painstakingly type in or copy over order details.

Illustration of issuing a WooCommerce refund on a smartphone with ChannelReply and Re:amaze

Refunds Resolved

Issue refunds on any WooCommerce order without opening WordPress.* Requires Zendesk, Freshdesk, Re:amaze, Zoho Desk, Kustomer, or Onsite Support. Choose which items in the customer’s order to refund, how much to refund, and whether or not to restock. It’s all right there in the ChannelReply app!

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Orders Updated

Illustration of updating the status of a WooCommerce order in Zoho Desk

How many times a day do you have customers asking whether their order has shipped or requesting a cancellation? ChannelReply lets you update the status of their order without clicking away from their ticket. Switch the order status to Completed, Cancelled, Refunded and more with our Edit Order actions.* Requires Zendesk, Freshdesk, Re:amaze, Zoho Desk, Kustomer, or Onsite Support.

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Charlie correcting the shipping address on a package

Info Corrected

Ever have a customer reach out because they gave you the wrong shipping address? With ChannelReply, you can correct addresses, phone numbers, and even customers’ names from your helpdesk.* Requires Zendesk, Freshdesk, Re:amaze, Zoho Desk, Kustomer, or Onsite Support.

Auto-replies Customized

Illustration of a Zendesk autoresponder for WooCommerce personalized with items ordered, order quantities, and the buyer’s delivery note

If you built your own store with WooCommerce, you can build your own WooCommerce autoresponder with ChannelReply!

Auto-reply to customer requests, automate “Thank you for your order” messages, or both!
Personalize your auto-replies with valuable info like the status of the customer’s order and the address it’s shipping to.* Requires Zendesk, Freshdesk, Re:amaze, Zoho Desk, Kustomer, or Onsite Support.
Trigger different auto-replies depending on details like what the customer ordered or where they’re located.* Available in all supported helpdesks except Gorgias.

Charlie holding up a ChannelReply card that ignores all support speed penalties for Etsy, eBay, Amazon and WooCommerce customer service

Multichannel Support Simplified

Connect your customer service platform to unlimited WooCommerce stores. Even better, you can also integrate Amazon, eBay, Etsy, Walmart, Newegg and more at no extra cost. You only need one app: ChannelReply.

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Repetitive Tasks Eliminated

Illustration of a Kustomer WooCommerce automation to reassign tickets based on order status

Set custom tags to identify messages from each WooCommerce store, allowing you to assign them different rules, views and more.* Features vary by helpdesk and plan level.
Build next-level automations based on WooCommerce data so you never have to set a priority or assign a ticket again.* Available for all supported helpdesks except Gorgias.
Gain insight into your team’s performance with custom or auto-generated reports.* Features vary by helpdesk and plan level.

VIPs Identified

Your most valuable customers deserve special treatment! Set your own thresholds for automatically tagging high-value orders and customers. Use those tags to trigger special auto-replies, ticket priority upgrades and more.

Fast, Easy Setup

Playing cards showing ChannelReply’s easy WooCommerce setup process with API integration and email configuration

Never get lost in setup. Our short videos and step-by-step instructions show you every single click so you never have to figure out anything for yourself. You’ll be done and receiving messages with order data in as little as 4 minutes!

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Best-in-Class Support

Our highly trained agents are here to assist you seven days a week.

FAQ

Get quick answers to all your most important questions.

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Help Center

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Schedule a Call

Whether you want a ChannelReply demo, live setup support, or a deep-dive call on maximizing ROI, we’re ready to assist you. Just hit the button below to book a call at a time that works for you!

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Mobile Friendly

Answer any WooCommerce message from your heldpesk’s mobile app* Kustomer and Onsite Support use mobile-compatible browser interfaces instead of mobile apps.
Manage refunds, cancellations and more from your smartphone with Kustomer or Re:amaze
View full WooCommerce order data on mobile with Gorgias, Kustomer or Re:amaze
View WooCommerce custom fields with Zendesk, Freshdesk, Zoho Desk, Kustomer, Help Scout or Onsite Support

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Illustration of WooCommerce order data in Kustomer’s mobile interface

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Full List of WooCommerce Data

ChannelReply provides dozens of WooCommerce order details with each ticket:

Order Data

Order ID
Order Status
Purchase Date
Amount
Order URL
Order Key
Discount Total
Shipping Total
Payment Method
Customer Note

Billing Address
- Name
- Street
- City
- Postal Code
- Country
- Phone
Shipping Address
- Name
- Street
- City
- Postal Code
- Country
- Phone

Products

Item Title
SKU
Amount

Quantity
Item ID

Customers

Buyer Email
Buyer Name

Charlie finding time to think of new game ideas again thanks to ChannelReply simplifying WooCommerce support

Get Back to Building Your Business

Save countless hours of looking up orders and typing out the same details day after day. Use ChannelReply’s WooCommerce integration to make support easier and get back to building the business of your dreams!

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