Shopify Integration

You might already have a free Shopify integration with Zendesk, Freshdesk, Help Scout or Re:amaze. But half-baked apps force you to log in to Shopify all the time. With your support scattered across browser tabs, service gets messy fast.
Waiter Delivering Messy Shopify Support with Free Apps
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We’ve cooked up something better.

ChannelReply's Shopify integration holds everything together so you can deliver perfect service.
Waitress Delivering Perfect Shopify Support with ChannelReply
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Chef Charlie Combining Shopify, Amazon, eBay and Walmart Customer Service with ChannelReply

Combine All Messaging Channels

ChannelReply lets you answer Shopify messages in Zendesk, Freshdesk, or another world-class helpdesk.* But that’s not all! You can also support unlimited eBay, Amazon and Walmart accounts, all on the same screen. See “Pair ChannelReply with Your Favorite Helpdesk” below for a list of all available helpdesk integrations.
Chef Charlie Combining Shopify, Amazon, eBay and Walmart Customer Service with ChannelReply
Illustration of a Shopify Message in Zendesk with ChannelReply

Taste Better Shopify Support

  • See every important detail about your customer, their order, and all their previous orders
  • Issue granular refunds, cancel orders, and manage basic restocking options* Not available for Help Scout.
  • Edit order and contact details as needed* Not available for Help Scout.
  • Pull buyer and order data into advanced tools like Help Scout Custom Fields, Zendesk macros and Freshdesk automations
Illustration of a Shopify Message in Zendesk with ChannelReply

Pair ChannelReply with Your Favorite Helpdesk

Shopify and Zendesk
Shopify-Zendesk Integration
Shopify and Freshdesk
Shopify-Freshdesk Integration
Shopify and Help Scout
Shopify–Help Scout Integration
Shopify and Re:amaze
Shopify-Re:amaze Integration
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Team Decorating a Shopify Customer Service Cake with ChannelReply

Manage Your Team More Easily

If you haven’t been using a helpdesk, your Shopify support is in for a huge upgrade.
  • Assign tickets to the right agents and order them by priority
  • Track who sent which reply so agents can’t shift blame or steal credit
  • Organize your agents in groups based on expertise, making sure agents only support the products and brands they’re trained for
Team Decorating a Shopify Customer Service Cake with ChannelReply
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Serve Up Answers Fast

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Create canned responses and automated replies

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Manage and track social media support requests and phone calls

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Collect, analyze and act on customer service data

Helpdesk Integration Icon

Cancel, refund and restock on the same screen as the buyer’s message* Not available for Help Scout.

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Integrating Shopify with ChannelReply

Be Done in Minutes

Adding your Shopify store to ChannelReply is as fast as it is easy. Our built-in video walkthrough shows you exactly what you need to do so there’s zero frustration, zero confusion, and zero time lost. Finish fast and get back to selling!

CONNECT SHOPIFY

Integrating Shopify with ChannelReply
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Our support team is here to answer your questions 7 days a week—and our FAQ never sleeps! Still unsure if ChannelReply is the solution you’re looking for?

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Happy Customer Receiving Amazing eBay and Shopify Support for Dessert

Try a Recipe for Success

Mix your favorite helpdesk with Shopify. Add as many eBay, Amazon and Walmart accounts as you want. Connect them all using ChannelReply and the results are guaranteed to impress!