Back Market Integration

Refurbishing takes focus—and how can you stay focused with support scattered across different screens? That’s why ChannelReply lets you answer Back Market messages from inside your helpdesk. Fewer distractions, faster replies, more Backbox wins!

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Before

Back Market Support without ChannelReply

After

Available for Your Helpdesk

Back Market–Zendesk

Integration

Back Market–Freshdesk

Integration

Back Market–Help Scout

Integration

Back Market–Gorgias

Integration

Back Market–Re:amaze

Integration

Back Market–Zoho Desk

Integration

Back Market–Kustomer

Integration

Zendesk–Back Market Integration Screenshot

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Back Market & Zendesk Down Caret

Learn more about our Zendesk integration

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Back Market & Freshdesk Down Caret

Back Market–Freshdesk Integration with ChannelReply

Learn more about our Freshdesk integration

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Back Market & Help Scout Down Caret

Back Market–Help Scout Integration Screenshot

Learn more about our Help Scout integration

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Back Market & Gorgias Down Caret

Gorgias–Back Market Integration Screenshot

Learn more about our Gorgias integration

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Back Market & Re:amaze Down Caret

Re:amaze–Back Market Integration Screenshot

Learn more about our Re:amaze integration

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Back Market & Zoho Desk Down Caret

Screenshot of ChannelReply’s Zoho–Back Market Integration

Learn more about our Zoho Desk integration

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Back Market & Kustomer Down Caret

Back Market–Kustomer Integration Screenshot

Learn more about our Kustomer integration

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Back Market, Amazon, eBay and Walmart support on one screen

Easier Support

Answer all your customers—whether they’re from Back Market, Amazon, eBay, Walmart, or your own website—from a single screen

See all order details on the same screen as the buyer’s message
Use over three times more order data in your response templates than in Back Market* Not available for Help Scout
Field multiple support agents with individual logins

Faster Answers

Create canned responses and automated replies

Manage and track social media support requests and phone calls

Collect, analyze and act on customer service data

Get order notifications complete with Back Market data

More Efficient Teams

Faster Customer Service with ChannelReply

Assign tickets to the right agents and order them by priority
Track who sent which reply so agents can’t shift blame or steal credit
Organize your agents in groups based on expertise, making sure the right agents work with your Back Market customers

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Integrating Back Market with ChannelReply

Supersonic Setup

You can connect Back Market to ChannelReply in less than 90 seconds. With the help of simple instructions and a built-in video guide, you’ll be done in no time!