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Back Market Integration

Refurbishing takes focus—and how can you stay focused with support scattered across different screens? That’s why ChannelReply lets you answer Back Market messages from inside your helpdesk. Fewer distractions, faster replies, more Backbox wins!

Before

Back Market Support without ChannelReply

After

Back Market Support with ChannelReply
Howard Choi
“Without ChannelReply it would be unmanageable to provide the level of satisfaction our customers expect from us.”
Howard Choi
|
Business Dev Manager, Golfio

Available for Your Helpdesk

Back Market + Zendesk Icon

Back Market–Zendesk

Integration

Back Market + Freshdesk Icon

Back Market–Freshdesk

Integration

Back Market + Help Scout Icon

Back Market–Help Scout

Integration

Back Market + Gorgias Icon

Back Market–Gorgias

Integration

Back Market + Re:amaze Icon

Back Market–Re:amaze

Integration

Back Market, Amazon, eBay and Walmart support on one screen

Easier Support

Answer all your customers—whether they’re from Back Market, Amazon, eBay, Walmart, or your own website—from a single screen
  • See all order details on the same screen as the buyer’s message
  • Use over three times more order data in your response templates than in Back Market* Not available for Help Scout
  • Field multiple support agents with individual logins
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Faster Answers

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Create canned responses and automated replies

Radar Tracking Icon

Manage and track social media support requests and phone calls

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Collect, analyze and act on customer service data

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Get order notifications complete with Back Market data

More Efficient Teams

Faster Customer Service with ChannelReply
  • Assign tickets to the right agents and order them by priority
  • Track who sent which reply so agents can’t shift blame or steal credit
  • Organize your agents in groups based on expertise, making sure the right agents work with your Back Market customers
Faster Customer Service with ChannelReply
Illustration of Back Market Validate Orderline and Refund Orderline Options in Zendesk

Actions in Your Helpdesk

  • Validate orders item by item
  • Refund individual items
  • Upload order shipping info to Back Market* Requires Zendesk, Freshdesk or Re:amaze.
Illustration of Back Market Validate Orderline and Refund Orderline Options in Zendesk
Integrating Back Market with ChannelReply

Supersonic Setup

You can connect Back Market to ChannelReply in less than 90 seconds. With the help of simple instructions and a built-in video guide, you’ll be done in no time!

Integrating Back Market with ChannelReply
Awesome Assistance
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FAQ
Concise answers to popular questions
Learn More
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Support
Contact us or check out our detailed guides
Get Help Fast
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Back Market Integration Done Right

Fewer browser tab pileups, more one-click answers. Save time and frustration with the world’s best customer service integration for Back Market!

Try ChannelReply for free