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Enterprise Customer Service Made Easy

Use One Multi-brand Helpdesk for Your Entire Ecommerce Agency

You think big. You could never be happy selling on just one Amazon or eBay account, so you built an ecommerce agency. Your revenues soared. But now that you support dozens of brands, you face incredible challenges in enterprise customer service.

Don’t suffer through managing scattered, siloed ecommerce support. Help all your customers from your preferred multi-brand helpdesk with ChannelReply.

Ecommerce Enterprise Customer Service with ChannelReply
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“Without ChannelReply it would be unmanageable to provide the level of satisfaction our customers expect from us.”
Howard Choi
Howard Choi
Business Dev Manager
Amazon, Walmart, Etsy, eBay, Shopify, Back Market and Newegg Support in One Helpdesk Amazon, Walmart, Etsy, eBay, Shopify, Back Market and Newegg Support in One Helpdesk
Support All Your Accounts & Marketplaces

ChannelReply puts all your ecommerce customer service in one place, even if you support thousands of brands.

No Extra Costs
No per-account or per-user charges.
Unlimited Users
Connect unlimited Amazon, eBay, Shopify, Walmart, Etsy, Back Market and Newegg accounts. Info Icon Our Shopify integration is not available for Gorgias.
All Your Support on One Screen
Support all your customers on one screen in the multi-brand helpdesk you already rely on: Zendesk, Freshdesk, Gorgias, Re:amaze, Help Scout, Zoho Desk or Kustomer. Info Icon Replies to all customer messages except Etsy messages appear in the marketplace’s messaging system and count as responses.

Boost Support Efficiency

  • Save money on training by teaching frontline agents to use only one system.
  • Answer buyer messages fast with the help of detailed order info.
  • Automate tedious tasks by plugging marketplace data into your helpdesk’s best tools.
  • Identify, filter and organize tickets by brand and marketplace.
  • Send personalized autoreplies to auto-resolve common questions. Info Icon Personalized autoreplies are not yet available for Help Scout or Gorgias.
  • Manage eBay Resolution Center cases, Walmart returns, Shopify refunds, Newegg cancellations and much more. Info Icon These actions are not yet available for Help Scout or Gorgias.
ChannelReply Setup Assistance

Free Setup Assistance, Training & Support

Get the help you need to maximize ROI at no extra cost. Contact us or schedule a call for live setup guidance, training, or technical assistance.

ChannelReply Setup Assistance

Learn More About Our Integrations



Custom Plans for Ecommerce Agencies with 10,000+ Messages per Month

Special Pricing for Large Enterprises

Get deep volume discounts on ChannelReply if you receive over 10,000 billable messages per month. Contact us to learn more.

Get a quote
Charlie and Charlize High-Fiving over Perfect Customer Satisfaction

Enterprise Customer Service Simplified

Scale support rapidly, no matter how big your ecommerce agency is. Try ChannelReply free. No payment info required, no obligations.