Zendesk Integration

Tired of being able to use Zendesk for everything except Amazon, eBay, Shopify and Walmart?

ChannelReply is the mug of hot coffee your business needs. Handle marketplace customer service without leaving the comfort of Zendesk, and get back the time and energy you need to make more sales.

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The old way

Chaotic Walmart, Shopify, eBay and Amazon Messaging

The new way

“ChannelReply is time saving for our customer service department… they’re able to see order information right in Zendesk instead of having to browse through multiple websites.”

Howard Choi

Business Dev Manager, Golfio

Zendesk & Amazon

Zendesk & eBay

Zendesk & Shopify

The ChannelReply Zendesk App for Shopify

Zendesk & Walmart

Zendesk & eBay

eBay Resolution Center Support in the ChannelReply Zendesk App

Zendesk & Shopify

How to Cancel a Shopify Order in Zendesk

Using ChannelReply for Shopify Refund & Cancellation Management

Answer All Your Messages in Zendesk

ChannelReply doesn’t just forward messages. It integrates directly with marketplace APIs and Zendesk, creating customer service nirvana.

Messages thread together as continuous conversations
Detailed info about the buyer and order appears beside each ticket
Marketplace tickets can be answered from inside Zendesk
All your favorite Zendesk features like macros and triggers work perfectly

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eBay-Zendesk Integration

With its single login per account, eBay can be tough to scale. Integrating eBay with Zendesk fixes that. Give each customer service agent a unique login and harness the power of Zendesk business rules and macros to reply swiftly and easily.

Learn More About Our eBay Integration

Charlie in a Kimono Stacking Amazon Messages Like Zen Stones

Amazon-Zendesk Integration

Frustrated with email forwarding? ChannelReply lets you see buyer and order details next to each ticket, saving you endless trips up “the river.” And with the ability to create an autoresponder that counts toward Amazon’s 24-hour response time, you can even take the occasional day off.

Learn More About Our Amazon Integration

Walmart-Zendesk Integration

Walmart support is full of little inconveniences. Who wants to copy and paste an email address to reply to an escalation, or log in to Walmart just to acknowledge an order? With ChannelReply, you can take Walmart actions, answer messages, and see order info all in one place: Zendesk.

Learn More About Our Walmart Integration

eBay Resolution Center Support

Without leaving Zendesk, you’ll be able to:

Accept or decline returns
Provide RMAs
Issue full or partial refunds

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Critical Notifications

Get all your critical one-way messages in your Zendesk account. With just a few tweaks to your marketplace settings, you can receive all your important notifications, including:

Amazon A-to-z Guarantee claims

eBay Resolution Center cases

Walmart escalations

Return requests

All the other messages you need to keep your customers happy!

Connecting eBay to Zendesk in ChannelReply

Rapid Setup

Connecting your Zendesk account to ChannelReply typically takes less than four minutes. See our Zendesk integration instructions to find out how it works.

Questions?
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Charlie Sitting under a Sakura Tree Made of Amazon, eBay, Shopify and Walmart Messages

Your Customer Service Solution Awaits

You already know that Zendesk is awesome. How much more awesome would it be if you could handle your Amazon, eBay, Shopify and Walmart messages there? All you need is a ChannelReply account.

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