Tired of being able to use Zendesk for everything except Amazon and eBay? ChannelReply is the mug of hot coffee your business needs. Handle Amazon and eBay customer service without leaving the comfort of Zendesk, and get back the time and energy you need to make more sales.
With its single login per account, eBay can be tough to scale. Integrating eBay with Zendesk fixes that. Give each customer service agent a unique login and harness the power of Zendesk Business Rules and Macros to reply swiftly and easily.
Frustrated with email forwarding? ChannelReply lets you add custom fields to Amazon messages in Zendesk. Buyer and order details will appear in each ticket, saving you endless trips up the river.
ChannelReply doesn’t just forward messages. It integrates directly with marketplace APIs and Zendesk, transforming a mess of raw data into customer service nirvana.
In addition to helping you manage customer requests, ChannelReply forwards critical one-way messages to your Zendesk account. You’ll receive all your important notifications, including:
Connecting your Zendesk account to ChannelReply typically takes less than four minutes. See our Zendesk integration instructions to find out how it works.