Zendesk Integration

Tired of being able to use Zendesk for everything except Amazon and eBay? ChannelReply is the mug of hot coffee your business needs. Handle Amazon and eBay customer service without leaving the comfort of Zendesk, and get back the time and energy you need to make more sales.

Zendesk Integration Infographic (eBay and Amazon)
“ChannelReply is time saving for our customer service department . . .
they’re able to see order information right in Zendesk instead of having to browse
through multiple websites.”

– Howard Choi, Business Development Manager of Golfio, Inc.

eBay-Zendesk Integration

With its single login per account, eBay can be tough to scale. Integrating eBay with Zendesk fixes that. Give each customer service agent a unique login and harness the power of Zendesk Business Rules and Macros to reply swiftly and easily.

Zendesk-eBay Integration
Amazon-Zendesk Integration

Amazon-Zendesk Integration

Frustrated with email forwarding? ChannelReply lets you add custom fields to Amazon messages in Zendesk. Buyer and order details will appear in each ticket, saving you endless trips up the river.



Advanced Marketplace Messaging

ChannelReply doesn’t just forward messages. It integrates directly with marketplace APIs and Zendesk, transforming a mess of raw data into customer service nirvana.


ChannelReply:
  • Automatically threads tickets so they appear as continuous conversations
  • Includes detailed information about the buyer and the order on each ticket
  • Links you to the item being discussed
  • Lets you use your favorite Zendesk features to answer customer requests as effectively as possible
Advanced Marketplace Messaging in Zendesk


eBay Return Management

eBay Return Management

Without leaving Zendesk, you’ll be able to:
  • Accept or decline returns
  • Provide RMAs
  • Issue full or partial refunds

Your first 14 days are on us. Try ChannelReply free now.

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Critical Notifications

In addition to helping you manage customer requests, ChannelReply forwards critical one-way messages to your Zendesk account. You’ll receive all your important notifications, including:

  • Amazon A-to-z Guarantee claims
  • eBay Resolution Center cases
  • Return requests
  • All the other messages you need to keep your customers happy!

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Rapid Setup

Connecting your Zendesk account to ChannelReply typically takes less than four minutes. See our Zendesk integration instructions to find out how it works.


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Questions? We’re Here to Help.

Wondering whether we offer a feature that isn’t mentioned here? Visit our FAQ or contact us directly. It’s really no bother! After all, who doesn’t love talking about themselves?


Ecommerce Customer Service
Your Customer Service Solution Awaits

You already know that Zendesk is awesome. How much more awesome would it be if you could handle your eBay and Amazon messages there? All you need is a ChannelReply account.
Compare our plans or get started now for free .

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