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Zendesk Integration

Tired of being able to use Zendesk for everything except Amazon, eBay, Shopify and Walmart?
ChannelReply is the mug of hot coffee your business needs. Handle marketplace customer service without leaving the comfort of Zendesk, and get back the time and energy you need to make more sales.
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The old way
Chaotic Walmart, Shopify, eBay and Amazon Messaging
The new way
Zendesk Messaging with ChannelReply
Howard Choi
“ChannelReply is time saving for our customer service department… they’re able to see order information right in Zendesk instead of having to browse through multiple websites.”
Howard Choi
|
Business Dev Manager, Golfio
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Zendesk & Amazon
Screenshot of ChannelReply’s Zendesk-Amazon Integration The ChannelReply Zendesk App for Amazon
Zendesk & eBay
Screenshot of ChannelReply’s Zendesk-eBay Integration ChannelReply App for eBay in Zendesk
Zendesk & Shopify
Screenshot of ChannelReply's Zendesk-Shopify Integration The ChannelReply Zendesk App for Shopify
Zendesk & Walmart
Zendesk-Walmart Integration Screenshot ChannelReply App for Walmart in Zendesk
Zendesk & eBay
Managing eBay Refunds in Zendesk eBay Resolution Center Support in the ChannelReply Zendesk App
Zendesk & Shopify
How to Cancel a Shopify Order in Zendesk Using ChannelReply for Shopify Refund & Cancellation Management

Answer All Your Messages in Zendesk

ChannelReply doesn’t just forward messages. It integrates directly with marketplace APIs and Zendesk, creating customer service nirvana.

  • Messages thread together as continuous conversations
  • Detailed info about the buyer and order appears beside each ticket
  • Marketplace tickets can be answered from inside Zendesk
  • All your favorite Zendesk features like macros and triggers work perfectly
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Illustration of ChannelReply's eBay-Zendesk Integration

eBay-Zendesk Integration

With its single login per account, eBay can be tough to scale. Integrating eBay with Zendesk fixes that.

  • Give each customer service agent a unique login in Zendesk
  • Harness the power of Zendesk business rules and macros to reply swiftly and easily
  • Accept and decline returns and cancellations
  • Manage Resolution Center cases

Learn More About Our eBay Integration Right Arrow

Illustration of ChannelReply's eBay-Zendesk Integration
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Amazon-Zendesk Integration

Frustrated with email forwarding? ChannelReply lets you see Amazon buyer and order details next to each ticket, saving you endless trips up “the river.”

  • Rest easy with autoresponders that count toward Amazon’s 24-hour response time
  • Finish fast by marking messages as “No response needed”
  • Take control using advanced threading and notification settings

Learn More About Our Amazon Integration Right Arrow

Charlie in a Kimono Stacking Amazon Messages Like Zen Stones
Illustration of ChannelReply’s Walmart-Zendesk Integration

Walmart-Zendesk Integration

Walmart support is full of little inconveniences. With ChannelReply and Zendesk, you can stop logging in to Walmart for every little thing.

  • Reply directly to escalations without copying & pasting the email address
  • Acknowledge orders and update shipping statuses
  • Manage returns and cancellations from inside Zendesk

Learn More About Our Walmart Integration Right Arrow

Illustration of ChannelReply’s Walmart-Zendesk Integration
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Shopify-Zendesk Integration

Zendesk’s free Shopify app is pretty good, but ChannelReply takes Shopify integration to the next level.

  • Use a single sidebar app to show data for unlimited Shopify stores
  • Handle Shopify cancellations, full and partial refunds, order updates and more
  • Get even more Shopify data in Zendesk, including carrier info, item SKUs, and other details you can’t find in the free app

Learn More About Our Shopify Integration Right Arrow

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Critical Notifications

Get all your critical one-way messages in your Zendesk account. With just a few tweaks to your marketplace settings, you can receive all your important notifications, including:

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Amazon A-to-z Guarantee claims

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eBay Resolution Center cases

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Walmart escalations

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Return requests

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All the other messages you need to keep your customers happy!

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Connecting eBay to Zendesk in ChannelReply

Rapid Setup

Connecting your Zendesk account to ChannelReply typically takes less than four minutes. See our Zendesk integration instructions to find out how it works.

Connecting eBay to Zendesk in ChannelReply
Questions?
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Wondering whether we offer a feature that isn’t mentioned here? Visit our FAQ or contact us directly. After all, who doesn’t love talking about themselves? Still unsure if ChannelReply is the solution you're looking for?

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Charlie Sitting under a Sakura Tree Made of Amazon, eBay, Shopify and Walmart Messages

Your Customer Service Solution Awaits

You already know that Zendesk is awesome. How much more awesome would it be if you could handle your Amazon, eBay, Shopify and Walmart messages there? All you need is a ChannelReply account.

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