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Zendesk Integration

Struggling to use Zendesk with Amazon, eBay, Back Market, Shopify & Walmart?
ChannelReply calms the chaos. Handle marketplace customer service without leaving Zendesk, and get back the time you need to make more sales.
The old way
Chaotic Walmart, Shopify, Back Market, eBay and Amazon Messaging
The new way
Zendesk Messaging with ChannelReply
Howard Choi
“ChannelReply is time saving for our customer service department… they’re able to see order information right in Zendesk instead of having to browse through multiple websites.”
Howard Choi
|
Business Dev Manager, Golfio

Answer All Your Messages in Zendesk

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More than Message Forwarding

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ChannelReply doesn’t just deliver messages. It integrates directly with Zendesk and marketplace APIs, creating customer service nirvana.

  • Messages thread together as continuous conversations
  • Detailed info about the buyer and order appears beside each ticket
  • Marketplace tickets can be answered from inside Zendesk
  • All your favorite Zendesk features like macros and triggers work perfectly
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Charlie in a Kimono Stacking Amazon Messages Like Zen Stones

Amazon-Zendesk Integration

Frustrated with email forwarding? ChannelReply lets you see Amazon buyer and order details next to each ticket, saving you endless trips up “the river.”

  • Rest easy with autoresponders that count toward Amazon’s 24-hour response time
  • Finish fast by marking messages as “No response needed”
  • Get more positive feedback with the built-in “Request a Review” button
  • Take control using advanced threading and notification settings

Learn More About Our Amazon Integration Right Arrow

Charlie in a Kimono Stacking Amazon Messages Like Zen Stones
Illustration of ChannelReply's eBay-Zendesk Integration

eBay-Zendesk Integration

With its single login per account, eBay can be tough to scale. Integrating eBay with Zendesk fixes that.

  • Give each customer service agent a unique login in Zendesk
  • Harness the power of Zendesk business rules and macros to reply swiftly and easily
  • Accept and decline returns and cancellations
  • Manage Resolution Center cases

Learn More About Our eBay Integration Right Arrow

Illustration of ChannelReply's eBay-Zendesk Integration
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Shopify-Zendesk Integration

Zendesk’s free Shopify app is pretty good, but ChannelReply takes Shopify integration to the next level.

  • Get even more Shopify data in Zendesk, including carrier info and item SKUs
  • Use 25+ Shopify placeholders in Zendesk macros, autoresponders etc., including Item Title and Tracking ID
  • View all order details from any of your stores in a single one-page sidebar app
  • Handle Shopify cancellations, full and partial refunds, order updates and more

Learn More About Our Shopify Integration Right Arrow

Charlie Playing a Shopify Meditation Gong
Illustration of ChannelReply’s Walmart-Zendesk Integration

Walmart-Zendesk Integration

Walmart support is full of little inconveniences. With ChannelReply and Zendesk, you can stop logging in to Walmart for every little thing.

  • Reply directly to escalations without copying & pasting the email address
  • Acknowledge orders and update shipping statuses
  • Manage returns and cancellations from inside Zendesk

Learn More About Our Walmart Integration Right Arrow

Illustration of ChannelReply’s Walmart-Zendesk Integration
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Back Market–Zendesk Integration

ChannelReply makes it even easier to view and use order data in Zendesk than in Back Market’s native support interface.

  • Auto-personalize your replies with 18+ Back Market order fields in Zendesk macros
  • See full order info right beside each message—no popover screen needed
  • Validate orders, upload tracking info, and issue refunds
  • Receive Back Market new order notifications in Zendesk

Learn More About Our Back Market Integration Right Arrow

Illustration of ChannelReply’s Back Market-Zendesk Integration

Critical Notifications

Get all your critical one-way messages in your Zendesk account. With just a few tweaks to your marketplace settings, you can receive all your important notifications, including:

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Amazon A-to-z Guarantee claims

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eBay Resolution Center cases

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Walmart escalations

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Return requests

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All the other messages you need to keep your customers happy!

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Connecting Amazon to Zendesk in ChannelReply

Rapid Setup

Connecting your Zendesk account to ChannelReply typically takes less than four minutes. See our Zendesk integration instructions to find out how it works.

Connecting Amazon to Zendesk in ChannelReply
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Charlie Sitting under a Sakura Tree Made of Amazon, eBay, Back Market, Shopify and Walmart Messages

Your Customer Service Solution Awaits

You already know that Zendesk is awesome. How much more awesome would it be if you could handle your Amazon, eBay, Back Market, Shopify and Walmart messages there? All you need is a ChannelReply account.