Amazon Integration

Once upon a time, our Amazon support volume got out of hand.
We started forwarding Amazon emails to our CRM to get them back under control.
But to our dismay, everything arrived in a jumble of raw data,
and conversations weren’t threaded.

Amazon Integration Infographic (Zendesk and Desk.com)
Amazon Integration Infographic (Zendesk and Desk.com)

We’ve solved that problem with ChannelReply.

Now you can integrate your Amazon account with your customer service platform* and make support easier, faster, and better.

Amazon Integration Infographic (Zendesk and Desk.com)

“ChannelReply makes managing customer service on Amazon efficient and effective.
We can handle 4x the amount of volume and improve satisfaction across the board.
Very satisfied.”


– Stephen Ashley, eCommerce Technical Analyst at QUIKSILVER

Easier Support

  • Answer all of your customers—whether they’re from Amazon, eBay, or your own website—from a single screen
  • Keep track of every conversation with automatically threaded tickets
  • See important info about the buyer and their order on each ticket, along with a hyperlink to the listing
  • Field multiple support agents with individual logins
Amazon Integration Infographic (Zendesk and Desk.com)

Faster Answers

Amazon Integration Infographic (Zendesk and Desk.com)

Create canned
responses and
automated replies

Amazon Integration Infographic (Zendesk and Desk.com)

Manage and track
social media
support requests
and phone calls

Amazon Integration Infographic (Zendesk and Desk.com)

Collect, analyze,
and act on
customer service
data

Amazon Integration Infographic (Zendesk and Desk.com)

Get all your one-way
notifications within five minutes of delivery,
including return
requests and A-to-z
Guarantee claims

Amazon Integration Infographic (Zendesk and Desk.com)

Better Team Management

  • Assign tickets to the right agents and order them by priority
  • Integrate your CRM with third-party apps to track time worked
  • Track who sent which reply so agents can’t shift blame or steal credit
  • Organize your agents in groups based on expertise,
    making sure only agents who understand Amazon work with your Amazon customers
Amazon Integration Infographic (Zendesk and Desk.com)
Amazon Integration Infographic (Zendesk and Desk.com)
Amazon Integration Infographic (Zendesk and Desk.com)

Connect in a Snap

Connecting Amazon to ChannelReply takes less
than five minutes. Simply follow our Amazon
integration instructions
to get set up.

Amazon Integration Infographic (Zendesk and Desk.com)

Get Answers

Still unsure if ChannelReply is the solution you’re looking for? Our FAQ is just waiting for you to visit, and we’re always happy to answer your questions—all you have to do is contact us.


Better Customer Service, Higher ROI

Who says you can’t do something faster and better at the same time? ChannelReply saves your team from needless busywork, helping them provide better support and reducing the hours they need to get the job done. Save money and improve your seller rating at the same time!

Amazon Integration Infographic (Zendesk and Desk.com)
*The features described here will only work with the supported CRMs listed under “Available CRM Integrations” above. Some features, such as phone support, may require the use of optional services offered by the CRM provider or third-party apps from their marketplaces.