Amazon Integration

Once upon a time, our Amazon support got out of hand. We started forwarding Amazon emails to our helpdesk to get them back under control. But to our dismay, everything arrived in a jumble of raw data, and conversations weren’t threaded.

Chaotic Amazon Messaging without ChannelReply

We’ve solved that problem with ChannelReply.

Now you can integrate your Amazon account with your customer service platform* and make support faster, better, and easier.

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“ChannelReply makes managing customer service on Amazon efficient and effective. We can handle 4x the amount of volume and improve satisfaction across the board. Very satisfied.”

Stephen Ashley

eCommerce Technical Analyst at QUIKSILVER

Amazon, eBay, Walmart and Webstore Support on One Screen

Easier Support

Answer all your customers—whether they’re from Amazon, eBay, Walmart, or your own website—from a single screen

Keep track of every conversation with automatically threaded tickets
See important info about the buyer and their order on each ticket
Mark messages as “no response needed” without logging in to Amazon
Field multiple support agents with individual logins

Faster Answers

Manage and track social media support requests and phone calls

Collect, analyze and act on customer service data

Get all your one-way notifications instantly including return requests and A-to-z Guarantee claims

Better Team Management

Assign tickets to the right agents and order them by priority
Track who sent which reply so agents can’t shift blame or steal credit
Organize your agents in groups based on expertise, making sure only agents who understand Amazon work with your Amazon customers

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Boost Your Seller Rating with ChannelReply Feedback

Enterprise Plan Only

Lift your Amazon seller rating into the atmosphere using set-it-and-forget-it feedback requests.

Create email templates that personalize themselves to each buyer
Set your own send conditions: right after an order is placed, days after the package is delivered, or anything in between
Watch the five-star ratings come in!

Connect in a snap

Connecting Amazon to ChannelReply takes less than five minutes. Simply follow our built-in setup walkthrough and you’ll be done in no time.

CONNECT AMAZON

Get Answers

Still unsure if ChannelReply is the solution you’re looking for?

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Better Customer Service, Higher ROI

Who says you can’t do something faster and better at the same time? ChannelReply saves your team from needless busywork, helping them provide better support and reducing the hours they need to get the job done. Save money and improve your seller rating at the same time!

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