Amazon Integration

Once upon a time, our Amazon support got out of hand. We started forwarding Amazon emails to our helpdesk to get them back under control. But to our dismay, everything arrived in a jumble of raw data, and conversations weren’t threaded.
Chaotic Amazon Messaging without ChannelReply
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We’ve solved that problem with ChannelReply.

Now you can integrate your Amazon account with your customer service platform* and make support faster, better, and easier.
Easy Amazon Messaging with ChannelReply
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“ChannelReply makes managing customer service on Amazon efficient and effective. We can handle 4x the amount of volume and improve satisfaction across the board. Very satisfied.”
Stephen Ashley
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eCommerce Technical Analyst at QUIKSILVER

Available for Your Helpdesk

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Amazon, eBay, Walmart and Webstore Support on One Screen

Easier Support

Answer all your customers—whether they’re from Amazon, eBay, Walmart, or your own website—from a single screen
  • Keep track of every conversation with automatically threaded tickets
  • See important info about the buyer and their order on each ticket
  • Mark messages as “no response needed” without logging in to Amazon
  • Field multiple support agents with individual logins

Faster Answers

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Create canned responses and automated replies* Automated replies are not yet available in Gorgias.

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Manage and track social media support requests and phone calls

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Collect, analyze and act on customer service data

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Get all your one-way notifications instantly including return requests and A-to-z Guarantee claims

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Better Team Managament

  • Assign tickets to the right agents and order them by priority
  • Track who sent which reply so agents can’t shift blame or steal credit
  • Organize your agents in groups based on expertise, making sure only agents who understand Amazon work with your Amazon customers
Better Team Management
ChannelReply Feedback

Boost Your Seller Rating with ChannelReply Feedback

Enterprise Plan Only

Lift your Amazon seller rating into the atmosphere using set-it-and-forget-it feedback requests.

  • Create email templates that personalize themselves to each buyer
  • Set your own send conditions: right after an order is placed, days after the package is delivered, or anything in between
  • Watch the five-star ratings come in!
Select Amazon Region in ChannelReply

Connect in a snap

Connecting Amazon to ChannelReply takes less than five minutes. Simply follow our built-in setup walkthrough and you’ll be done in no time.
Select Amazon Region in ChannelReply
Get Answers

Still unsure if ChannelReply is the solution you’re looking for?

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Better Customer Service, Higher ROI

Who says you can’t do something faster and better at the same time? ChannelReply saves your team from needless busywork, helping them provide better support and reducing the hours they need to get the job done. Save money and improve your seller rating at the same time!