Gorgias Integration

Gorgias makes it beautifully easy to help shoppers in your online store. But wouldn’t it be even more attractive if you could support Amazon, eBay, Walmart, Etsy, Back Market and Newegg on the same screen? Of course it would—and ChannelReply specializes in that kind of makeover.

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“I've used ChannelReply across two multimillion-dollar ecommerce businesses and our Customer Experience strategy could not be implemented without it.”

Bryan Kutchera

Director of Channel Sales, E-Commerce

Reliable Asset Solutions
ChannelReply really is about functionality and efficiency. For example, we don't have to train our support Poo-Rus to use Amazon if we can doo our doodie in ChannelReply. Now we can just have the whole conversation in Gorgias!

Grace Choi

Team Lead of Customer Experience

Hello TUSHY

David Murray

Customer Experience Manager

Hello TUSHY
I can't overemphasize how good ChannelReply is and how much it helps to keep our performance metrics in good standing.

Marlou Pereira

Super Trade

Get a Brand-New Look

See everything you need to answer customers in a flash. ChannelReply shows it all, right next to each Gorgias ticket.

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AMAZON

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EBAY

Screenshot of ChannelReply’s Gorgias-eBay Integration

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WALMART

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BACK MARKET Down Caret

Back Market Ticket with Shipping Address and Item Ordered Details in Gorgias

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Newegg

Screenshot of ChannelReply’s Newegg-Gorgias Integration

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Etsy

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Clean Up Nicely

Amazon-Gorgias Integration

Amazon support doesn’t have to be a wrinkle in your operation. With all your Amazon messages in Gorgias, you can keep support running smoothly.

Receive and answer Amazon messages in threaded tickets
Mark messages as “No response needed” without logging in to Seller Central
Support Amazon on the same screen as Shopify, eBay, Walmart, Etsy and more

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About Our Amazon Integration

Charlie Ironing Out the Wrinkles in a White Dress Shirt

eBay-Gorgias Integration

eBay customer service can become a tangled mess. ChannelReply straightens it all out.

Give each agent their own Gorgias login
Start conversations with any eBay buyer who purchases from you
Answer questions in a click using macros rich with order details

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About Our eBay Integration

Walmart-Gorgias Integration

Walmart expects to see professionalism from its sellers. ChannelReply keeps you looking good.

Reply to buyer messages and even escalations directly from Gorgias
Monitor team performance with Gorgias’s sleek reports
Get every piece of data an agent could ask for, including tracking ID and order status

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About Our Walmart Integration

Disorganized Charlie in His Boxers Transforming into Snappy Charlie in a Suit

Back Market–Gorgias Integration

Back Market proves secondhand doesn’t have to mean shoddy. Deliver the first-rate support your customers expect with your better-than-new products!

Create dozens of Back Market order placeholders for Gorgias macros
Use ChannelReply’s in-app actions to issue refunds and validate orders
View all your order info on the same screen as the message you’re typing

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About Our Back Market Integration

Illustration of Back Market–Gorgias Integration with ChannelReply

Newegg-Gorgias Integration

Newegg pays careful attention to your performance. Luckily, ChannelReply makes it easy to get every detail right.

Receive and answer messages from Newegg, NeweggBusiness and Newegg Canada in Gorgias
Protect your Newegg Response Rate measurements with direct replies and even autoreplies
Get detailed insight into multi-package orders with specifics like which items are in which package

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About Our Newegg Integration

Charlize Presenting Charlie with the Perfect Blue Bowtie for His Suit

Etsy-Gorgias Integration

Hand-crafting something stunning for your Etsy store is worth the effort. But hand-typing the same response over and over? That’s gone out of fashion.

Pull Etsy order info into your Gorgias macros—no more typing in tracking IDs or delivery dates
Answer customers by email from inside Gorgias or use the “Reply on Etsy” link to jump straight to the conversation on Etsy
Integrate unlimited Etsy stores with your Gorgias account

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About Our Etsy Integration

Illustration of ChannelReply’s Etsy-Gorgias Integration

Get What’s New

You can’t leave a marketplace with only your buyer messages! ChannelReply will help you get all the notifications that complement them.

Amazon
A-to-z claims

eBay Resolution
Center updates

Walmart escalations

New
orders

All other normal system
notifications

Link at First Sight

Gorgias and ChannelReply were meant to be together. Just provide a few quick details and your accounts will form an instant connection. And if you’d like any help with the setup, contact us and our support team will gladly assist you.

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