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Gorgias Integration

Gorgias makes it beautifully easy to help your Shopify customers. But wouldn’t it be even more attractive if you could answer Amazon, eBay, Back Market and Walmart messages on the same screen? Of course it would—and ChannelReply specializes in that kind of makeover.
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Howard Choi
“Without ChannelReply it would be unmanageable to provide the level of satisfaction our customers expect from us.”
Howard Choi
|
Business Dev Manager, Golfio

Get a Brand-New Look

See everything you need to answer customers in a flash. ChannelReply shows it all, right next to each Gorgias ticket.

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Amazon-Gorgias Integration Screenshot
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Screenshot of ChannelReply’s Gorgias-eBay Integration
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Walmart-Gorgias Integration Screenshot
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Back Market Ticket with Shipping Address and Item Ordered Details in Gorgias
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Amazon-Gorgias Integration
Amazon support doesn’t have to be a wrinkle in your operation. With all your Amazon messages in Gorgias, you can keep support smooth.
  • Receive and answer Amazon messages in threaded tickets
  • Mark messages as “No response needed” without logging in to Seller Central
  • Support Amazon on the same screen as Shopify, eBay, Walmart, Back Market and more
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eBay-Gorgias Integration
eBay customer service can become a tangled mess. ChannelReply straightens it all out.
  • Give each agent their own Gorgias login
  • Start conversations with any eBay buyer who purchases from you
  • Answer questions in a click using macros rich with order details
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eBay-Gorgias Integration Illustration
Walmart-Gorgias Integration
Walmart expects to see professionalism from its sellers. ChannelReply keeps you looking good.
  • Reply to buyer messages and even escalations directly from Gorgias
  • Monitor team performance with Gorgias’s sleek reports
  • Get every piece of data an agent could ask for, including tracking ID and order status
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Back Market–Gorgias Integration
See everything you need to answer customers in a flash. ChannelReply shows it all, right next to each Gorgias ticket.
  • Create dozens of Back Market order placeholders for Gorgias macros
  • Help customers in your sleep with autoresponders that mark messages as Answered
  • View all your order info on the same screen as the message you’re typing
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Illustration of Back Market–Gorgias Integration with ChannelReply
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Get What’s New
You can’t leave a marketplace with only your buyer messages! ChannelReply will help you get all the notifications that complement them.
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Amazon
A-to-z claims

eBay Logo

eBay Resolution
Center updates

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Walmart escalations

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New
orders

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All other normal system
notifications

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Gorgias and ChannelReply were meant to be together. Just provide a few quick details and your accounts will form an instant connection. And if you’d like any help with the setup, contact us and our support team will gladly assist you.
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ChannelReply Gorgias Integration
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