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Gorgias Integration

Gorgias makes it beautifully easy to help your Shopify customers. But wouldn’t it be even more attractive if you could answer Amazon, eBay, Walmart, Back Market and Newegg messages on the same screen? Of course it would—and ChannelReply specializes in that kind of makeover.
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  • “I've used ChannelReply across two multimillion-dollar ecommerce businesses and our Customer Experience strategy could not be implemented without it.”

    Bryan Kutchera
    Bryan Kutchera
    Director of Channel Sales, E-Commerce
    Reliable Asset Solutions

  • ChannelReply really is about functionality and efficiency. For example, we don't have to train our support Poo-Rus to use Amazon if we can doo our doodie in ChannelReply. Now we can just have the whole conversation in Gorgias!

    Grace Choi
    Grace Choi
    Team Lead of Customer Experience
    Hello TUSHY
    David Murray
    David Murray
    Customer Experience Manager
    Hello TUSHY

  • I can't overemphasize how good ChannelReply is and how much it helps to keep our performance metrics in good standing.

    Marlou Pereira
    Marlou Pereira
    Super Trade

Get a Brand-New Look

See everything you need to answer customers in a flash. ChannelReply shows it all, right next to each Gorgias ticket.

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eBay Logo
Walmart Logo
Back Market Logo
Newegg Logo
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Amazon-Gorgias Integration Screenshot
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Screenshot of ChannelReply’s Gorgias-eBay Integration
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Walmart-Gorgias Integration Screenshot
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Back Market Ticket with Shipping Address and Item Ordered Details in Gorgias
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Screenshot of ChannelReply’s Newegg-Gorgias Integration
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Amazon-Gorgias Integration
Amazon support doesn’t have to be a wrinkle in your operation. With all your Amazon messages in Gorgias, you can keep support running smoothly.
  • Receive and answer Amazon messages in threaded tickets
  • Mark messages as “No response needed” without logging in to Seller Central
  • Support Amazon on the same screen as Shopify, eBay, Walmart, Newegg and more
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eBay-Gorgias Integration
eBay customer service can become a tangled mess. ChannelReply straightens it all out.
  • Give each agent their own Gorgias login
  • Start conversations with any eBay buyer who purchases from you
  • Answer questions in a click using macros rich with order details
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eBay-Gorgias Integration Illustration
Walmart-Gorgias Integration
Walmart expects to see professionalism from its sellers. ChannelReply keeps you looking good.
  • Reply to buyer messages and even escalations directly from Gorgias
  • Monitor team performance with Gorgias’s sleek reports
  • Get every piece of data an agent could ask for, including tracking ID and order status
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Back Market–Gorgias Integration
See everything you need to answer customers in a flash. ChannelReply shows it all, right next to each Gorgias ticket.
  • Create dozens of Back Market order placeholders for Gorgias macros
  • Help customers in your sleep with autoresponders that mark messages as Answered
  • View all your order info on the same screen as the message you’re typing
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Illustration of Back Market–Gorgias Integration with ChannelReply
Newegg-Gorgias Integration
Newegg pays careful attention to your performance. Luckily, ChannelReply makes it easy to get every detail right.
  • Receive and answer messages from Newegg, NeweggBusiness and Newegg Canada in Gorgias
  • Protect your Newegg Response Rate measurements with direct replies and even autoreplies
  • Get detailed insight into multi-package orders with specifics like which items are in which package
Learn More
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Get What’s New
You can’t leave a marketplace with only your buyer messages! ChannelReply will help you get all the notifications that complement them.
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Amazon
A-to-z claims

eBay Logo

eBay Resolution
Center updates

Walmart Logo

Walmart escalations

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New
orders

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All other normal system
notifications

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Gorgias and ChannelReply were meant to be together. Just provide a few quick details and your accounts will form an instant connection. And if you’d like any help with the setup, contact us and our support team will gladly assist you.
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ChannelReply Gorgias Integration
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