Flexible Pricing for Sellers of All Sizes

First 14 days free. No credit card details required.

Monthly
Monthly
Annual
Annual
Save up to 20%
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Standard
For ecommerce pioneers
$39
$31
per month
200 messages
per month
$0.05 per extra message
All our standard features
 
Most Popular
Pro
For fast-growing ecommerce businesses
$79
$63
per month
1,000 messages
per month
$0.04 per extra message
All our standard features
 
Enterprise
For established ecommerce enterprises
$199
$159
per month
4,000 messages
per month
$0.03 per extra message
All our standard features
 
Sending emails

Get more than

10,000
messages per month?
Standard Features
Available on All Plans
Unlimited eBay, Amazon & Walmart Integrations
Unlimited Shopify Integrations with Zendesk, Freshdesk, Help Scout or Re:amaze
Unlimited Users
One Helpdesk Integration
Customer & Order Info in Each Message
Custom Signatures for Marketplace Accounts
Custom Fields and Tags
Threaded Conversations
Professional Onboarding on Request
Fast Email Support
Start Free 14-Day Trial
How many messages do you receive
every month?
pay monthly
pay monthly
pay annually
pay annually
200
messages/mo.
Estimated price/mo.
$39
200
10,000+
Plan
Base monthly cost
Extra messages
Cost per extra message
Monthly estimate
Standard (200 messages/mo.)
$39
$31
+
0
x
$0.05
=
$0
Pro (1,000 messages/mo.)
$79
$63
+
0
x
$0.04
=
$0
Enterprise (4,000 messages/mo.)
$199
$159
+
0
x
$0.03
=
$0
Suggested Plan: Standard
$39/mo. for 200 messages
plus $0.05 per extra message
Suggested Plan: Pro
$79/mo. for 1,000 messages
plus $0.04 per extra message
Suggested Plan: Enterprise
$199/mo. for 4,000 messages
plus $0.03 per extra message
giving cash
Our 30-Day Money-Back Guarantee
We started ChannelReply because we found it nearly impossible to keep track of customer messages across multiple marketplaces.
If for any reason you don’t find ChannelReply helps you simplify your customer support, the first 30 days are on us.
Frequently Asked Questions
1
How are messages counted?

All buyer messages count toward your monthly limit. Your replies are always free.

You can send all standard Amazon, eBay and Shopify notifications to your helpdesk for free. However, most Walmart notifications count toward your limit. Some optional ChannelReply features, like eBay Resolution Center Support, can also generate notifications that are counted.

2
Do I need a helpdesk/CRM to use ChannelReply?

Yes. ChannelReply has no independent user interface, so you must connect it to Zendesk, Freshdesk, Help Scout, Gorgias or Re:amaze to answer your messages.

3
Can I really answer all my marketplace messages from Amazon, eBay, Shopify and Walmart in my helpdesk?

Absolutely. ChannelReply was specifically developed to do just that. ChannelReply consolidates all your Amazon, eBay, Shopify* Our Shopify integration is not available for Gorgias. and Walmart buyer messages into your helpdesk for faster, more efficient customer service.

4
How long does setting up ChannelReply take?

Integrating your helpdesk and your first marketplace account takes about 15 to 20 minutes. Additional marketplace accounts only require a few minutes each.

5
Do I need a certain helpdesk account "level" in order to use this app?
ChannelReply is compatible with all paid Freshdesk plans (Blossom and above).
Help Scout users need the Standard plan or above to use ChannelReply. Help Scout Plus and Company accounts have the added feature of being able to use ChannelReply data in Custom Fields.
Zendesk users must have a Team account or better.
All Gorgias account levels are compatible with ChannelReply.
ChannelReply works on any Re:amaze plan.
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leading ecommerce businesses.
100% free. No credit card required.