ChannelReply Plans for Sellers of All Sizes

First 14 days free. No credit card details required.

Monthly

Annual

Save up to 20%

Standard

For ecommerce pioneers

$39

$31

per month

200 messages

per month

$0.05 per extra message

All our standard features

GET STARTED

Get more than

10,000
messages per month?

Standard Features

Available on All Plans

Unlimited Amazon, eBay, Walmart, Etsy, Shopify,* Our Shopify integration is not available for Gorgias. Back Market, & Newegg integrations

One Helpdesk Integration: Zendesk, Gorgias, Freshdesk, Re:amaze, Help Scout, Zoho Desk, or Kustomer

Unlimited Users

Custom Signatures for Marketplace Accounts

Customer & Order Info in Each Message

Threaded Conversations

Custom Fields and Tags

Unwanted Text Remover

Free Professional Onboarding on Request

Fast Email Support

Start Free 14-Day Trial

How many messages do you receive
every month?

pay monthly

pay annually

200

messages/mo.

Estimated price/mo.

$39

200

10,000+

10k+

Receive more than 10,000 messages per month?

Plan

Base monthly cost

Extra messages

Cost per extra message

Monthly estimate

Standard (200 messages/mo.)

$39

$31

$0.05

Pro (1,000 messages/mo.)

$79

$63

$0.04

Enterprise (4,000 messages/mo.)

$199

$159

$0.03

Suggested Plan: Standard

$39/mo. for 200 messages

plus $0.05 per extra message

Suggested Plan: Pro

$79/mo. for 1,000 messages

plus $0.04 per extra message

Suggested Plan: Enterprise

$199/mo. for 4,000 messages

plus $0.03 per extra message

Our 30-Day Money-Back Guarantee

We started ChannelReply because we found it nearly impossible to keep track of customer messages across multiple marketplaces.

If for any reason you don’t find ChannelReply helps you simplify your customer support, the first 30 days are on us.

Learn More About Our Money-Back Guarantee

Frequently Asked Questions

How are messages counted?

All customer messages count toward your monthly limit. Your replies are always free.

You can send almost all standard Amazon, Walmart, Shopify, Etsy and Newegg notifications to your helpdesk for free. Most Back Market notifications and some eBay notifications count toward your limit but can be disabled. Special optional notifications (like Amazon/eBay feedback alerts) can also count toward your limit.

Do I need a helpdesk/CRM to use ChannelReply?

Yes. ChannelReply has no independent user interface. You must connect it to Zendesk, Gorgias, Freshdesk, Re:amaze, Help Scout, Zoho Desk or Kustomer to answer your messages.

Can I really answer all my messages from Amazon, eBay, Shopify, Walmart, and Newegg in my helpdesk?

Absolutely. ChannelReply was specifically developed to do just that! It pulls Amazon, eBay, Walmart, Shopify* Our Shopify integration is not available for Gorgias. and Newegg messaging into your helpdesk for faster, better support. Your responses will appear in the marketplace’s messaging system and count toward all SLAs and metrics.

Can I answer Etsy messages from my helpdesk?

Etsy does not allow any service to post messages from outside Etsy to Etsy Messages. However, if you see the customer’s email in the “Primary Email” field in ChannelReply, you can respond from inside your helpdesk. We will deliver your message as an email.

Can I answer Back Market messages from my helpdesk?

Yes! However, since Back Market agents now handle most support, your responses will typically be delivered to the agent rather than to your customer. The Back Market agent then decides how to resolve the issue.

How long does setting up ChannelReply take?

Integrating your helpdesk and your first marketplace account takes about 15 to 20 minutes. Additional marketplace accounts only require a few minutes each.

Do I need a certain helpdesk account "level" in order to use this app?

Zendesk users must have a Support Team or Suite Team account or better.

All Gorgias account levels are compatible with ChannelReply.

ChannelReply is compatible with all paid Freshdesk plans (Growth and above).

ChannelReply works on any Re:amaze plan.

Help Scout users need the Standard plan or above to use ChannelReply. Help Scout Plus and Pro accounts have the added feature of being able to use ChannelReply data in Custom Fields.