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ChannelReply Plans for Sellers of All Sizes

First 14 days free. No credit card details required.

Monthly
Monthly
Annual
Annual
Save up to 20%
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Standard
For ecommerce pioneers
$39
$31
per month
200 messages
per month
$0.05 per extra message
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All our standard features
 
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Most Popular
Pro
For fast-growing ecommerce businesses
$79
$63
per month
1,000 messages
per month
$0.04 per extra message
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All our standard features
 
Enterprise
For established ecommerce enterprises
$199
$159
per month
4,000 messages
per month
$0.03 per extra message
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All our standard features
 
Sending emails

Get more than

10,000
messages per month?
Standard Features
Available on All Plans
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Unlimited Amazon, eBay, Walmart, Etsy, Shopify,* Our Shopify integration is not available for Gorgias. Back Market, & Newegg integrations
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One Helpdesk Integration: Zendesk, Gorgias, Freshdesk, Re:amaze, Help Scout, Zoho Desk, or Kustomer
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Unlimited Users
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Custom Signatures for Marketplace Accounts
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Customer & Order Info in Each Message
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Threaded Conversations
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Custom Fields and Tags
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Unwanted Text Remover
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Free Professional Onboarding on Request
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Fast Email Support
Start Free 14-Day Trial
How many messages do you receive
every month?
pay monthly
pay monthly
pay annually
pay annually
200
messages/mo.
Estimated price/mo.
$39
200
10,000+
Plan
Base monthly cost
Extra messages
Cost per extra message
Monthly estimate
Standard (200 messages/mo.)
$39
$31
+
0
x
$0.05
=
$0
Pro (1,000 messages/mo.)
$79
$63
+
0
x
$0.04
=
$0
Enterprise (4,000 messages/mo.)
$199
$159
+
0
x
$0.03
=
$0
Suggested Plan: Standard
$39/mo. for 200 messages
plus $0.05 per extra message
Suggested Plan: Pro
$79/mo. for 1,000 messages
plus $0.04 per extra message
Suggested Plan: Enterprise
$199/mo. for 4,000 messages
plus $0.03 per extra message
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Our 30-Day Money-Back Guarantee
We started ChannelReply because we found it nearly impossible to keep track of customer messages across multiple marketplaces.
If for any reason you don’t find ChannelReply helps you simplify your customer support, the first 30 days are on us.

Learn More About Our Money-Back Guarantee Right Arrow

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Frequently Asked Questions
1
How are messages counted?

Most customer messages count toward your monthly limit. Your replies are always free.

You can send almost all standard Amazon, Walmart, Shopify, Etsy and Newegg notifications to your helpdesk for free. Most Back Market notifications and some eBay notifications count toward your limit but can be disabled. Special optional notifications (like Amazon/eBay feedback alerts) can also count toward your limit.

2
Do I need a helpdesk/CRM to use ChannelReply?

Yes. ChannelReply has no independent user interface. You must connect it to Zendesk, Gorgias, Freshdesk, Re:amaze, Help Scout, Zoho Desk or Kustomer to answer your messages.

3
Can I really answer all my marketplace messages from Amazon, eBay, Shopify and Walmart in my helpdesk?

Absolutely. ChannelReply was specifically developed to do just that! It pulls Amazon, eBay, Walmart, Shopify,* Our Shopify integration is not available for Gorgias. Back Market and Newegg messaging into your helpdesk for faster, better support. Your responses will appear in the marketplace’s messaging system and count toward all SLAs and metrics.

4
Can I answer Etsy messages from my helpdesk?

Etsy does not allow any service to post messages from outside Etsy to Etsy Messages. However, if an Etsy customer contacts you about an order, you can respond from inside your helpdesk and we will deliver your message as an email.

5
How long does setting up ChannelReply take?

Integrating your helpdesk and your first marketplace account takes about 15 to 20 minutes. Additional marketplace accounts only require a few minutes each.

6
Do I need a certain helpdesk account "level" in order to use this app?
Small Zendesk Logo
Zendesk users must have a Support Team or Suite Team account or better.
Small Gorgias logo
All Gorgias account levels are compatible with ChannelReply.
Small Freshdesk Logo
ChannelReply is compatible with all paid Freshdesk plans (Growth and above).
Small Re:amaze Logo
ChannelReply works on any Re:amaze plan.
Small Help Scout Logo
Help Scout users need the Standard plan or above to use ChannelReply. Help Scout Plus and Pro accounts have the added feature of being able to use ChannelReply data in Custom Fields.
Small Zoho Desk Logo
Zoho Desk users must have a Standard account or better.
Small Kustomer Logo
All Kustomer plans support ChannelReply.
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