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ChannelReply Plans for Sellers of All Sizes

CHANNELREPLY ChannelReply Logo Smallfor
Zendesk, Gorgias, Freshdesk, Re:amaze, Help Scout, Zoho Desk and Kustomer
CHANNELREPLY ChannelReply Logo Smallfor
Onsite Support
CHANNELREPLY ChannelReply Logo Small for
Shopify

First 14 days free. No credit card details required.

Monthly
Monthly
Annual
Annual
Save up to 20%
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Standard
For ecommerce pioneers
$39
$31
per month
200 messages
per month
$0.05 per extra message
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All our standard features
 
GET STARTED
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Recommended
Pro
For fast-growing ecommerce businesses
$79
$63
per month
1,000 messages
per month
$0.04 per extra message
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All our standard features
 
GET STARTED
Enterprise
For established ecommerce enterprises
$199
$159
per month
4,000 messages
per month
$0.03 per extra message
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All our standard features
 
GET STARTED
Sending emails

Get more than

10,000
messages per month?
CONTACT US FOR SPECIAL PRICING
Standard Features
Available on All Plans
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Unlimited Amazon, eBay, Walmart, Etsy, Shopify,* Our Shopify integration is not available for Gorgias. Back Market, Newegg, & WooCommerce integrations
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One Helpdesk Integration: Zendesk, Gorgias, Freshdesk, Re:amaze, Help Scout, Zoho Desk, or Kustomer
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Unlimited Users
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Custom Signatures for Marketplace Accounts
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Customer & Order Info in Each Message
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Threaded Conversations
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Custom Fields and Tags
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Unwanted Text Remover
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Free Professional Onboarding on Request
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Fast Email Support
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Unlimited Free Shopify Messages
Start Free 14-Day Trial
How many messages do you receive
every month?
pay monthly
pay monthly
pay annually
pay annually
200
messages/mo.
Estimated price/mo.
$39
200
10,000+
Plan
Base monthly cost
Extra messages
Cost per extra message
Monthly estimate
Standard (200 messages/mo.)
$39
$31
+
0
x
$0.05
=
$0
Pro (1,000 messages/mo.)
$79
$63
+
0
x
$0.04
=
$0
Enterprise (4,000 messages/mo.)
$199
$159
+
0
x
$0.03
=
$0
Suggested Plan: Standard
$39/mo. for 200 messages
plus $0.05 per extra message
Suggested Plan: Pro
$79/mo. for 1,000 messages
plus $0.04 per extra message
Suggested Plan: Enterprise
$199/mo. for 4,000 messages
plus $0.03 per extra message
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Our 30-Day Money-Back Guarantee
We started ChannelReply because we found it nearly impossible to keep track of customer messages across multiple marketplaces.
If for any reason you don’t find ChannelReply helps you simplify your customer support, the first 30 days are on us.

Learn More About Our Money-Back Guarantee Right Arrow

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Frequently Asked Questions
1
How are messages counted?

Shopify messages are free! All other customer messages count toward your monthly limit. Your replies are always free.

You can send almost all standard Amazon, Walmart, Shopify, Etsy and Newegg notifications to your helpdesk for free. Most Back Market notifications and some eBay notifications count toward your limit but can be disabled. Special optional notifications (like Amazon/eBay feedback alerts) can also count toward your limit.

2
Do I need a helpdesk/CRM to use ChannelReply?

Yes. ChannelReply has no independent user interface. You must connect it to Zendesk, Gorgias, Freshdesk, Re:amaze, Help Scout, Zoho Desk or Kustomer to answer your messages.

3
Can I really answer all my messages from Amazon, eBay, Shopify, Walmart, Newegg & WooCommerce in my helpdesk?

Absolutely. ChannelReply was specifically developed to do just that! It pulls Amazon, eBay, Walmart, Shopify,* Our Shopify integration is not available for Gorgias. Newegg, and WooCommerce messaging into your helpdesk for faster, better support. Your responses will appear in the marketplace’s messaging system and count toward all SLAs and metrics.

4
Can I answer Etsy messages from my helpdesk?

Etsy does not allow any service to post messages from outside Etsy to Etsy Messages. However, if you see the customer’s email in the “Primary Email” field in ChannelReply, you can respond from inside your helpdesk. We will deliver your message as an email.

5
Can I answer Back Market messages from my helpdesk?

Yes! However, since Back Market agents now handle most support, your responses will typically be delivered to the agent rather than to your customer. The Back Market agent then decides how to resolve the issue.

6
How long does setting up ChannelReply take?

Integrating your helpdesk and your first marketplace account takes about 15 to 20 minutes. Additional marketplace accounts only require a few minutes each.

7
Do I need a certain helpdesk account "level" in order to use this app?
Small Zendesk Logo
All Zendesk Support and Zendesk Suite plans are supported.
Small Gorgias logo
All Gorgias account levels are compatible with ChannelReply.
Small Freshdesk Logo
ChannelReply is compatible with all paid Freshdesk plans (Growth and above).
Small Re:amaze Logo
ChannelReply works on any Re:amaze plan.
Small Help Scout Logo
Help Scout users need the Standard plan or above to use ChannelReply. Help Scout Plus and Pro accounts have the added feature of being able to use ChannelReply data in Custom Fields.
Small Zoho Desk Logo
Zoho Desk users must have a Standard account or better.
Small Kustomer Logo
All Kustomer plans support ChannelReply.

Included!

All ChannelReply fees are covered by your Onsite Support plan

FREE

For as long as your ChannelReply account is connected with an active Onsite Support account

$0

Unlimited messages

No extra costs

Checkmark All our standard features
Standard Features
Available to All Onsite Support Users
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Unlimited Amazon, eBay, Walmart, Etsy, Shopify, Back Market, Newegg, & WooCommerce integrations
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ChannelReply Access for Unlimited Admins & Agents
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Unlimited Messaging
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Threaded Conversations
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Customer & Order Info in Each Message
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Custom Signatures for Marketplace Accounts
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Custom Fields and Tags
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In-App Actions (e.g. eBay Refunds, Shopify Cancellations, Etc.)
Checkmark
Unwanted Text Remover
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Fast Email Support
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Free Professional Onboarding on Request
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Frequently Asked Questions
1
Do I have access to ChannelReply during my free trial of Onsite Support?

Yes! You have full access to ChannelReply for as long as your Onsite Support account is active. This includes both during and after the free trial.

2
Do I need to create a ChannelReply account?

Yes, but don't worry—it’s free, and you’ll handle all your customer conversations from Onsite! You’ll only need your ChannelReply account to set up and manage your ecommerce integrations. You can create your ChannelReply account here.

3
Why does ChannelReply say I have a free trial? Shouldn’t I have an active free account instead?

You should! Please follow the steps under "If You Already Have ChannelReply" in our Onsite integration guide to resolve this issue. Alternatively, you can contact us for support.

4
Can I really answer all my messages from Amazon, eBay, Shopify, Walmart, Newegg, & WooCommerce in Onsite Support?

Absolutely. ChannelReply was specifically developed to do just that! It pulls Amazon, eBay, Walmart, Shopify, Newegg, & WooCommerce messaging into Onsite for faster, better support. Your responses will appear in the marketplace’s messaging system and count toward all SLAs and metrics.

5
Can I answer Etsy messages from Onsite Support?

Etsy does not allow any service to post messages from outside Etsy to Etsy Messages. However, if you see the customer’s email in ChannelReply’s “Primary Email” field, you can respond from within Onsite. We will deliver your message as an email.

6
Can I answer Back Market messages from my helpdesk?

Yes! However, since Back Market agents now handle most support, your responses will typically be delivered to the agent rather than to your customer. The Back Market agent then decides how to resolve the issue.

7
Is CR Feedback included with Onsite Support?
Not at this time. If you want to use CR Feedback, you will still need to choose a CR Feedback plan.
8
Do I need a certain Onsite Support plan/level to use ChannelReply?

Nope! All Onsite Support plans include and support ChannelReply.

Shopify Only

Free as long as you receive Shopify messages only

FREE

For Shopify messages only

$0

Unlimited Shopify messages

At no cost

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Free Features
Available to All Shopify Only Users
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Unlimited Shopify Integrations
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One Helpdesk Integration: Zendesk, Zoho Desk, Freshdesk, Onsite Support, Re:amaze, Kustomer, or Help Scout
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Unlimited Messaging
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ChannelReply Access for Unlimited Admins & Agents
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Customer & Order Info in Each Message
Checkmark
Threaded Conversations
Checkmark
Custom Fields
Checkmark
Custom Signatures for Shopify Accounts
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Store, VIP, & Contact Form Tags
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In-App Actions (e.g. Shopify Cancellations, Refunds Etc.)
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Unwanted Text Remover
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Fast Email Support
Start Now
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Frequently Asked Questions
1
Can I connect other marketplace accounts on the Shopify Only plan?

No. You'll have to switch to our Standard, Pro, Enterprise, or Onsite Support plan to connect accounts from other marketplaces like eBay or Amazon.

2
What if I already have Amazon, eBay, and/or other marketplace accounts and I switch to the Shopify Only plan?

In that case, messaging for all other marketplaces except for Shopify will be completely disabled. Don’t worry, you can always switch back to any of our standard plans to resume messaging for other marketplace accounts.

3
What kind of info is included with a Shopify message when it arrives in my helpdesk?

Our Shopify integration is designed to outperform the basic Shopify apps for Zendesk, Freshdesk, Help Scout, Re:amaze, Zoho Desk and Kustomer. One of the ways it does that is by providing info that other apps don't, including the following:

  • Order date
  • Item SKU
  • Tracking number
  • Shipping service (e.g. USPS, DHL, FedEx)
  • Delivery level (e.g. Standard, Express, etc.)

It also provides everything else you'd expect, like items purchased, buyer's name, shipping address, etc.

Zendesk, Freshdesk, Re:amaze, Zoho Desk, Kustomer and Onsite Support also support our robust Shopify actions like refunds and cancellations. You'll be able to handle almost any request without leaving your helpdesk!

4
Is there a limit on the number of Shopify messages I can receive each month?

Nope! You can receive an unlimited number of messages each month on the Shopify Only plan.

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