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Etsy Helpdesk Integrations

Making great things to sell on Etsy can be a challenge when you’re constantly distracted. ChannelReply’s Etsy-helpdesk integrations let you handle Etsy messages faster—and on the same screen as Shopify, eBay and more. Simplify your support and get back to focusing on your craft!

Before
Charlize accidentally sewing her cat’s tail to a quilt while trying to help Etsy customers
After
Charlize having an organized conversation with an Etsy customer with ChannelReply

Etsy Support in Your Helpdesk

Etsy + Zendesk Icon

Etsy-Zendesk

Integration

Etsy + Freshdesk Icon

Etsy-Freshdesk

Integration

Etsy + Help Scout Icon

Etsy–Help Scout

Integration

Etsy + Gorgias Icon

Etsy-Gorgias

Integration

Etsy + Re:amaze Icon

Etsy-Re:amaze

Integration

Etsy + Zoho Desk Icon

Etsy–Zoho Desk

Integration

Etsy + Kustomer Icon

Etsy-Kustomer

Integration

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“I've used ChannelReply across two multimillion-dollar ecommerce businesses and our Customer Experience strategy could not be implemented without it.”

Bryan Kutchera
Bryan Kutchera
Director of Channel Sales, E-Commerce
Reliable Asset Solutions
Illustration of ChannelReply’s Etsy-Zendesk Integration

Order Info, Listing Data & More

View all the info you need to provide amazing support without checking Etsy. Shipping info, items purchased, customer details—it’s all there in your helpdesk, right beside each Etsy conversation!

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Personalized Saved Replies

Illustration of Etsy Data in a Zoho Desk Template

No more typing in names, no more pasting in tracking numbers. Give every message a personal touch without hitting a single key! Our custom fields and variables let you turn 25+ Etsy datapoints into time-saving placeholders.* Available in all supported helpdesks except Help Scout.

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Charlize completing Etsy orders faster with Zendesk, Freshdesk, Re:amaze or Zoho Desk

Faster Order Completion

Charlize completing Etsy orders faster with Zendesk, Freshdesk, Re:amaze or Zoho Desk

Switching between messages, order pages, and “Complete Order” screens on Etsy gets tedious fast. With ChannelReply, you can complete orders without clicking away from the message you’re reading.* Requires Zendesk, Freshdesk, Re:amaze, Zoho Desk or Kustomer. Just enter the shipping details in the ChannelReply app!

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Illustration of sending an Etsy customer a tracking number from Zoho Desk with ChannelReply

Respond from inside your helpdesk anytime a customer contacts you about an order. Your reply will go straight to the customer’s email address in full compliance with Etsy Seller Policy. And whether they respond by email or by Etsy Message, their replies will thread into the same ticket.

You can even respond directly to Etsy order notifications delivered by ChannelReply. We’ll send your email to the customer, not to some no-reply address. Proactive outreach has never been easier!

Illustration of sending an Etsy customer a tracking number from Zoho Desk with ChannelReply
Illustration of the Reply on Etsy button in Gorgias

Jump to Etsy Conversations

Illustration of the Reply on Etsy button in Gorgias

Working on Star Seller status? Hit “Reply on Etsy” beside any message! You’ll jump straight to the conversation on Etsy—no digging around required.

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Craft Your Own Etsy Autoresponders

Illustration of a personalized Etsy autoreply created by a ChannelReply sewing machine

As an Etsy seller, you’re probably an expert at making things yourself. ChannelReply gives you the power to create your own custom Etsy autoresponder in any supported helpdesk.

  • Send personalized emails whenever a customer contacts you about an order, or even in response to order notifications
  • Use custom fields to set unique send conditions, building different auto-replies for different situations* Available in all supported helpdesks except Gorgias.
  • Give customers up-to-the-minute info on their order status, earliest expected ship date, tracking ID, etc. * Available in all supported helpdesks except Gorgias and Help Scout.
Illustration of a personalized Etsy autoreply created by a ChannelReply sewing machine
Charlize managing Etsy, Shopify and Amazon in one place

Bring All Your Support Together

Sell on other sites in addition to Etsy? No problem! ChannelReply lets you answer all your messages from eBay, Amazon, Shopify,* Our Shopify integration is not available for Gorgias. Their Shopify messaging system is too amazing for us to beat! Walmart and more from the same helpdesk. Whether you use Zendesk, Freshdesk, Gorgias, Re:amaze, Help Scout, Zoho Desk or Kustomer, you can support all your shoppers from one screen!

Charlize managing Etsy, Shopify and Amazon in one place

Less Time on Tedium

Building a Help Scout workflow based on Etsy data from ChannelReply
  • Build custom automations that reassign tickets, set priorities and more based on details like which item was ordered* Features vary by helpdesk and plan level.
  • Create unique tags for each Etsy store you connect, making it easy to build unique rules for each account
  • Instantly generate advanced reports to analyze your support performance* Features vary by helpdesk and plan level.
Building a Help Scout workflow based on Etsy data from ChannelReply
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Integrating eBay, Amazon, Walmart, Shopify, Back Market, Newegg or Etsy with ChannelReply”

3-Minute Setup

Start getting Etsy messages in your helpdesk within minutes. Our simple Etsy integration instructions make it easy!

Integrating eBay, Amazon, Walmart, Shopify, Back Market, Newegg or Etsy with ChannelReply” OPEN INSTRUCTIONS

Real Answers

Every ChannelReply support agent is trained on every one of our integrations. Every help article is painstakingly fact-checked and edited. However you like to get your answers, you’ll find the accurate info you need!

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Fast explanations for all your biggest questions.
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Email our Awesome Support Team or read detailed help articles.
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Want to talk to a real person? No problem! Get a live online demo, schedule a free setup walkthrough, or arrange a quick Q&A chat anytime. We’re here for you seven days a week!

Mobile Compatible

  • Read and answer Etsy messages from your helpdesk’s mobile app * Kustomer uses a mobile-compatible browser interface instead of an app.
  • Upload shipping info from your smartphone with Kustomer or Re:amaze
  • View all ChannelReply data on mobile in Gorgias, Re:amaze or Kustomer
  • View Etsy custom fields with Zendesk, Freshdesk, Zoho Desk, Kustomer or Help Scout

Full List of Etsy Data

ChannelReply provides all the following data from Etsy on conversations in your helpdesk:

Etsy LogoOrder Data Caret

Available anytime a customer contacts you about an order, as well as on order and return notifications:

  • Order ID
  • Seller Email
  • Order Created
  • Status
  • Grand Total
  • Total Price
  • Discount Amount
  • Subtotal
  • Gift Wrap Price
  • Total Shipping Cost
  • Total VAT Cost
  • Total Tax
  • Payment Method
  • Seller Message
  • Buyer Message
  • Shipments
    • Carrier Name
    • Shipment Notified
    • Tracking Number
  • Shipping Address
    • Name
    • Street
    • City
    • State or Province
    • Postal Code
    • Country

ChannelReply Product Data iconProduct Data Caret

Available for each item the customer ordered on order-related tickets:

  • Item Title
  • Transaction ID
  • Description
  • Created Date
  • Paid Date
  • Shipped Date
  • Quantity
  • Listing ID
  • SKU
  • Product ID
  • Transaction Type
  • Price
  • Shipping Cost
  • Min Processing Days
  • Max Processing Days
  • Shipping Upgrade
  • Expected Ship Date

ChannelReply Package Data iconCustomer Data Caret

Available to varying degrees on any type of Etsy ticket:

  • User ID
  • Login Name
  • Primary Email
  • Bio
  • Gender
  • Materials
  • Birth Month
  • Birth Day
  • Country ID
  • Region
  • City
  • Avatar ID
  • Transaction Buy Count
  • Transaction Sold Count
  • Is Seller
  • Image
  • First Name
  • Last Name
  • Date Registered

ChannelReply Order IconListing Data Caret

Available if a customer contacts you about one of your listings rather than about an order:

  • Item Title
  • Listing ID
  • User ID
  • Shop ID
  • State
  • Description
  • Created Date
  • Ending Date
  • Original Creation Date
  • Last Modified Date
  • Updated Date
  • State Date
  • Quantity
  • Shop Section ID
  • Featured Rank
  • URL
  • Num Favorers
  • Is Taxable
  • Is Customizable
  • Is Personalizable
  • Personalization Is Required
  • Personalization Char Count Max
  • Personalization Instructions
  • Listing Type
  • Shipping Profile ID
  • Min Processing Days
  • Max Processing Days
  • Who Made
  • When Made
  • Item Weight
  • Item Weight Unit
  • Item Length
  • Item Width
  • Item Height
  • Item Dimensions Unit
  • Is Supply
  • Is Private
  • File Data
  • Has Variations
  • Should Auto Renew
  • Language
  • Price
  • Taxonomy ID
  • SKU
Charlize sewing peacefully with all her Etsy messages answered

Customer Service Simplified

Less time shuffling screens and typing the same details into your replies means more time for doing what you love. Use ChannelReply to simplify your support and get back to making something amazing!

Charlize sewing peacefully with all her Etsy messages answered START YOUR FREE TRIAL