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CR Feedback

Put eBay & Amazon feedback requests on autopilot.

Never click "Request a Review" on Amazon again. Never type another name into an eBay feedback request. CR Feedback's simple, one-time setup will free you from countless hours of boring work—and win you way more positive reviews.

The old way

The new way

Automating eBay and Amazon Feedback Requests with CR Feedback

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More Positive Ratings, Reviews & Feedback

Send your requests when the buyer is primed to be in a good mood
Automate Amazon review requests by triggering the “Request a Review” button or sending instantly personalized emails
Create & automate eBay feedback & product review requests

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Waiting for the Right Time

Perfect Timing

Reach excited buyers at the perfect point in their purchase. Set your requests to fly out:

Just after a package is delivered to catch the buyer unboxing, or
Right after they place their purchase to impress with fast action, or
Immediately after they get the exciting news their order is on the way, or
Your choice of 1 to 20 days after any one of these events

Waiting for the Right Time

Processing Feedback Request Templates with CR Feedback

Personalized Feedback Request Templates for eBay & Amazon

Create your own custom emails for a personal touch.

Auto-customize each message with placeholders for customer and order info
Build fallbacks for each placeholder so there’s never a weird blank if data is missing
Sound human and personal without typing out each request

Processing Feedback Request Templates with CR Feedback

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Managing Feedback for Amazon North America Accounts

Unlimited Accounts & Marketplaces

Connect any number of eBay and Amazon accounts on any plan
Create brand-specific rules, email templates and fallbacks for each account
Choose email templates or “Request a Review” separately for each Amazon marketplace—and even for each language!

Managing Feedback for Amazon North America Accounts

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How It Works

1 |

Pick an Amazon or eBay account

Pick any connected Amazon or eBay account, or connect a new one just for use with CR Feedback.

2 |

Choose a feedback request mode

Request a review

Automatically trigger Amazon’s “Request a Review” button. Amazon will send a generic feedback request to your customers.

OR

Request template

Create a custom request template and auto-personalize it with placeholders.

Set fallbacks to fill in the blanks in case data is unavailable.

3 |

Schedule your request in either mode

Leave your feedback requests on autopilot and get back to selling!

How It Works

1 | Pick an Amazon or eBay account

Pick any connected Amazon or eBay account, or connect a new one just for use with CR Feedback.

2 | Choose a feedback request mode

Automatically trigger Amazon’s “Request a Review” button

Amazon will send a generic feedback request to your customers.

Create a custom request template and auto-personalize it with placeholders

Set fallbacks to fill in the blanks in case data is unavailable

3 | Schedule your request in either mode

Leave your feedback requests on autopilot and get back to selling!

Try CR Feedback

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Built to Work Alone—or Together with ChannelReply

CR Feedback works completely on its own—no ChannelReply account or helpdesk needed! But CR Feedback and ChannelReply are made for each other. Combine them to save time on setup, manage feedback requests in your and run everything from one screen.

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