eBay Integration

Selling on eBay is great. Providing awesome customer service through My eBay, on the other hand, can feel like fishing with a hula hoop.

ChannelReply changes that. Connect eBay to your customer service platform* and make support easier, faster, and better. The features described here will only work with the supported helpdesks listed under “Available for Your Helpdesk” below. Some features, such as phone support, may require the use of optional services offered by the helpdesk provider or third-party apps from their marketplaces.

Fishing for eBay Messages with a Hula Hoop

“The eBay integration is tight and efficient. We can easily manage hundreds of inquiries from customers at a rapid pace and obtain all necessary order information within a ticket. ChannelReply saves us time and increases … satisfaction.”

Simon Pallister

Managing Director of Zodee.com.au

Amazon, eBay, Walmart and Webstore Support on One Screen

Easier Support

Support all of your customers—whether they’re from eBay, Amazon, Walmart, or your own website—from a single screen

Let multiple agents answer eBay messages at the same time
Keep track of every conversation with automatically threaded tickets
See important info about the buyer and their order on each ticket, along with a hyperlink to the listing

Faster Answers

Manage and track social media support requests and phone calls

Collect, analyze and act on customer service data

Get all your one-way notifications instantly

Better Team Managament

Give each agent their own login and keep your eBay password secret
Assign tickets to the right agents and order them by priority
Track who sent which reply so agents can’t shift blame or steal credit

eBay Resolution Center Support Illustration

Streamlined Service with eBay Resolution Center Support

Answer Resolution Center inquiries from within your helpdesk
Approve returns, issue refunds, and provide RMAs* This feature is not yet available for Help Scout or Gorgias.
Manage escalated cases with easy-to-fill forms in the ChannelReply app* This feature is not yet available for Help Scout or Gorgias.

eBay Mobile Support on iPhone with ChannelReply and Re:amaze

Proactive Messaging with Advanced New Order Notifications

Collect detailed data on every eBay order for powerful reporting
Start a conversation with any eBay buyer who’s made a purchase, even if they haven’t messaged you
Create auto-replies specifically for new orders* Automated replies have not yet been tested for Gorgias.

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Simple Setup

You can connect your eBay account to ChannelReply in less than three minutes. Our easy-to-follow eBay integration instructions make the process simple and headache-free.

CONNECT EBAY

The Support Your Customer Service Needs

We’re dedicated to giving you the support you need to keep your customers happy and your feedback score high!

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Charlie Windsurfing on a ChannelReply Sailboard

Easier Support, Better Feedback

Don’t let your customer service needs leave your eBay business beached. Save time and money on support and get back to making more sales!

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