eBay Integration

Selling on eBay is great. Providing awesome customer service through My eBay, on the other hand, can feel like fishing with a hula hoop.

ChannelReply changes that. Connect eBay to your customer service platform* and make support easier, faster, and better. The features described here will only work with the supported helpdesks listed under “Available for Your Helpdesk” below. Some features, such as phone support, may require the use of optional services offered by the helpdesk provider or third-party apps from their marketplaces.

Fishing for eBay Messages with a Hula Hoop

“The eBay integration is tight and efficient. We can easily manage hundreds of inquiries from customers at a rapid pace and obtain all necessary order information within a ticket. ChannelReply saves us time and increases … satisfaction.”

Simon Pallister

Managing Director of Zodee.com.au

eBay, Amazon, Walmart and Webstore Support on One Screen

Easier Support

Support all of your customers—whether they’re from eBay, Amazon, Walmart, or your own website—from a single screen

Let multiple agents answer eBay messages at the same time
Keep track of every conversation with automatically threaded tickets
See important info about the buyer and their order on each ticket, along with a hyperlink to the listing

Available for Your Helpdesk

eBay-Zendesk

Integration

eBay-Freshdesk

Integration

eBay–Help Scout

Integration

eBay-Gorgias

Integration

eBay-Re:amaze

Integration

eBay–Zoho Desk

Integration

eBay-Kustomer

Integration

Screenshot of ChannelReply’s Zendesk-eBay Integration

Learn more about our Zendesk integration Try Zendesk for free Referral link: ChannelReply may receive compensation if you use this link to sign up for Zendesk.

eBay & Zendesk Down Caret

Learn more about our Zendesk integration

Try Zendesk for free

eBay & Freshdesk Down Caret

Learn more about our Freshdesk integration

Try Freshdesk for free

eBay & Help Scout Down Caret

Screenshot of ChannelReply’s Help Scout–eBay Integration

Learn more about our Help Scout integration

Try Help Scout for free

eBay & Gorgias Down Caret

Learn more about our Gorgias integration

Try Gorgias for free

eBay & Re:amaze Down Caret

Screenshot of ChannelReply’s Re:amaze-eBay Integration

Learn more about our Re:amaze integration

Try Re:amaze for free

eBay & Zoho Desk Down Caret

Learn more about our Zoho Desk integration

Try Zoho Desk for free

eBay & Kustomer Down Caret

Screenshot of ChannelReply’s Kustomer-eBay Integration

Learn more about our Kustomer integration

Try Kustomer for free

Faster Answers

Manage and track social media support requests and phone calls

Collect, analyze and act on customer service data

Get all your one-way notifications instantly

Resolution Center Section Background Shape

eBay Resolution Center Support Illustration

Streamlined Service with eBay Resolution Center Support

Answer Resolution Center inquiries from within your helpdesk
Approve returns, issue refunds, and provide RMAs* This feature is not yet available for Help Scout or Gorgias.
Manage escalated cases with easy-to-fill forms in the ChannelReply app* This feature is not yet available for Help Scout or Gorgias.

eBay Mobile Support on iPhone with ChannelReply and Re:amaze

Proactive Messaging with Advanced New Order Notifications

Collect detailed data on every eBay order for powerful reporting
Start a conversation with any eBay buyer who’s made a purchase, even if they haven’t messaged you
Create auto-replies specifically for new orders* Automated replies have not yet been tested for Gorgias.

START YOUR FREE 14-DAY TRIAL View pricing

Simple Setup

You can connect your eBay account to ChannelReply in less than three minutes. Our easy-to-follow eBay integration instructions make the process simple and headache-free.

CONNECT EBAY

The Support Your Customer Service Needs

We’re dedicated to giving you the support you need to keep your customers happy and your feedback score high!