eBay Integration

Selling on eBay is great. Providing awesome customer service through My eBay, on the other hand, can feel like fishing with a hula hoop.

ChannelReply changes that. Connect eBay to your customer service platform* and make support easier, faster, and better.

“The eBay integration is tight and efficient. We can easily manage hundreds of inquiries from customers at a rapid pace and obtain all necessary order information within a ticket. ChannelReply saves us time and increases … satisfaction.”

– Simon Pallister, Managing Director of Zodee.com.au.

Easier Support

Let multiple agents answer eBay messages at the same time
Keep track of every conversation with automatically threaded tickets
Support all of your customers—whether they’re from eBay, Amazon, or your own website—from a single screen
See important info about the buyer and their order on each ticket, along with a hyperlink to the listing

Faster Answers

Create canned
responses and
automated replies

Manage and track
social media
support requests
and phone calls

Collect, analyze,
and act on
customer service
data

Get all your one-way
notifications instantly,
including return
requests and Resolution
Center cases

Better Team Management

Assign tickets to the right agents and order them by priority
Give each agent their own login and keep your eBay password secret
Track who sent which reply so agents can’t shift blame or steal credit
Integrate your CRM with third-party apps to track time worked

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Available CRM Integrations

Learn more about our
Zendesk integration

Try Zendesk free!

Learn more about our
Freshdesk integration

Try Freshdesk free!

Learn more about our
Desk.com integration

Try Desk.com free!

Simple Setup

You can connect your eBay account to ChannelReply in less than three minutes. Our easy-to-follow eBay integration instructions make the process simple and headache-free.

The Support Your Customer Service Needs

Questions? Technical difficulties? See our FAQ or contact us . We’re dedicated to giving you the support you need to keep your customers happy and your Feedback score high!

Easier Support, Better Feedback

Don’t let your customer service needs leave your eBay business beached. Save time and money on support and get back to making more sales!

GET STARTED

*The features described here will only work with the supported CRMs listed under “Available CRM Integrations” above. Some features, such as phone support, may require the use of optional services offered by the CRM provider or third-party apps from their marketplaces.

What People Say About Us

"ChannelReply has allowed us to increase the productivity of our customer service department by consolidating the messaging from multiple marketplaces directly into Zendesk. As with most retail businesses, we sell on multiple online channels. Streamlining customer interactions from these marketplaces has been crucial to both our customers' experience and our growth. ChannelReply has done a wonderful job in developing and supporting this functionality."

JC Webster

COO, Chicago Music Exchange

"ChannelReply has allowed us to integrate multiple eBay and Amazon accounts into Zendesk creating accountability and making it easy to scale our marketplace customer service. Without ChannelReply it would be unmanageable to provide the level of satisfaction our customers expect out of Golfio. The integration with the eBay and Amazon messaging API is tight and we couldn't be happier!"

Howard Choi

Business Dev Manager Golfio

"Given the various standards of service that apply, managing multiple marketplace channels is a challenge to any organization. ChannelReply has given us the ability to organize our inquries to maximize turnaround and increase our efficiency when handling our marketplace requests. We look forward to additional features ChannelReply is offering that will only increase our ability to service our customers across channels."

Kevin LaBrie

Sr Dir eCommerce Sales
& Customer Service,
Gazelle