eBay Integration Infographic (Zendesk, Freshdesk or Desk.com)

eBay Integration

Selling on eBay is great. Providing awesome customer service through My eBay, on the other hand, can feel like fishing with a hula hoop.

ChannelReply changes that. Connect eBay to your customer service platform* and make support easier, faster, and better.

“The eBay integration is tight and efficient. We can easily manage hundreds of inquiries from customers at a rapid pace and obtain all necessary order information within a ticket. ChannelReply saves us time and increases … satisfaction.”

– Simon Pallister, Managing Director of Zodee.com.au.

Easier Support

  • Let multiple agents answer eBay messages at the same time
  • Keep track of every conversation with automatically threaded tickets
  • Support all of your customers—whether they’re from eBay, Amazon, or your own website—from a single screen
  • See important info about the buyer and their order on each ticket, along with a hyperlink to the listing
eBay Order Info in ChannelReply

Faster Answers

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Create canned
responses and
automated replies

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Manage and track
social media
support requests
and phone calls

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Collect, analyze,
and act on
customer service

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Get all your one-way
notifications instantly,
including return
requests and Resolution
Center cases

Support Team Management

Better Team Management

  • Assign tickets to the right agents and order them by priority
  • Give each agent their own login and keep your eBay password secret
  • Track who sent which reply so agents can’t shift blame or steal credit
  • Integrate your CRM with third-party apps to track time worked
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Simple Setup

You can connect your eBay account to ChannelReply in less than three minutes. Our easy-to-follow eBay integration instructions make the process simple and headache-free.

The Support Your Customer Service Needs

Questions? Technical difficulties? See our FAQ or contact us . We’re dedicated to giving you the support you need to keep your customers happy and your Feedback score high!

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Easier Support, Better Feedback

Don’t let your customer service needs leave your eBay business beached. Save time and money on support and get back to making more sales!

*The features described here will only work with the supported CRMs listed under “Available CRM Integrations” above. Some features, such as phone support, may require the use of optional services offered by the CRM provider or third-party apps from their marketplaces.

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