It's the little things that get you.
As founders of several businesses conducting high-volume sales on eBay and Amazon, we learned pretty quickly just how important time is to the bottom line. With so many customers across different marketplaces, keeping track and keeping things timely and organized was a truly herculean task on a good day, and all but impossible on a bad one.
We were annoyed, we were frustrated, and we weren't alone. We were shocked to learn just how much time sellers waste clicking through various marketplace windows to locate and respond to messages from their customers.
It might sound like a small problem, or a problem that can't be solved—just one of the drawbacks to conducting business online.
Not to us.
We immediately recognized the need for a unified customer service response system that enables both organization and accountability. We looked around, and we couldn't find one—so we decided to build our own.
ChannelReply was born.
Utilizing the multi-faceted and highly sophisticated interfaces and APIs of Zendesk, Freshdesk, Help Scout, Gorgias and Re:amaze, ChannelReply seamlessly ties together all your retail channels so you can answer client questions without all the hassle.
The ecommerce space has never stopped growing in sophistication. Neither has ChannelReply. We now support messaging not only with eBay and Amazon, but with Walmart and Shopify as well, and we are continuing to add new features and new integrations to make the lives of sellers easier.
In short, if you're looking for a streamlined customer service product to help you manage today's multi-platform digital marketplace, ChannelReply has got you covered.