About Us

It's the little things that get you.

As founders of several businesses conducting high-volume sales on eBay and Amazon, we learned how important time is to the bottom line. With so many customers across different marketplaces, keeping support timely was a herculean task even on a good day. It was all but impossible on a bad one.

We were annoyed, we were frustrated, and we weren't alone. We were shocked to learn just how much time sellers waste clicking through marketplace windows to find and answer messages.

It might sound like a small problem, or a problem that can't be solved—just one of the drawbacks to conducting business online.

Not to us.

We saw the need for a unified support system that would enable both organization and accountability. We looked around, and we couldn't find one—so we decided to build our own.

ChannelReply was born.

Using the powerful APIs of Zendesk, Freshdesk, Help Scout, Gorgias and Re:amaze, ChannelReply ties together all your retail channels. That way, you can answer client questions without all the hassle.

The ecommerce space has never stopped growing in sophistication. Neither has ChannelReply. We now support messaging not only with eBay and Amazon, but with Walmart and Shopify as well. We are continuing to add new features and new integrations to make the lives of sellers easier.

In short, if you're looking for a way to streamline multi-platform ecommerce support, ChannelReply has you covered.

Give us a try—you'll be glad you did.

Astound your marketplace customers with Re:amaze.

Find a better way to provide ecommerce support with Help Scout.

Clean up support messages in no time with Freshdesk.

Make customer service beautifully easy by connecting eBay, Amazon and Walmart to Gorgias.

Transform multichannel chaos into customer service nirvana with Zendesk.

A New Frontier: CR Feedback

As happy as our customers were with ChannelReply, many came to us to say there was more to ecommerce messaging than support. They also wanted ways to ask Amazon customers for reviews. There were plenty of other products on the market that did this, but they were expensive. Using another provider also meant having yet another screen to juggle.

Our goal has always been to make life simpler for sellers. So we said yes, and built CR Feedback to order.

CR Feedback is now available to everyone. One of the most affordable tools of its caliber, it often costs 50% less than competing services. With the ability to automate Amazon’s “Request a Review” button or create custom email templates, it’s the easiest way to get more reviews on Amazon.

Get the five-star Amazon ratings & reviews you deserve with CR Feedback.

As Seen In
  • EcommerceBytes
  • AlleyWatch
  • Tamebay
  • eCommerce Platforms
  • WebRetailer

What People Say About Us

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