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Re:amaze Integration

Even the most amazing magician needs an assistant.

Grow your online business like magic! Integrate Re:amaze with eBay, Amazon, Shopify, Etsy, Walmart and more and manage all your support on one screen—even on mobile.

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Howard Choi
“Without ChannelReply it would be unmanageable to provide the level of satisfaction our customers expect from us.”
Howard Choi
|
Business Dev Manager, Golfio

Data Beside Each Ticket

Read your customers’ minds! With contact info, order details and shipping data next to each ticket, you can finally stop looking things up on other screens.

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Amazon-Re:amaze Integration Screenshot
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Screenshot of ChannelReply’s Re:amaze-eBay Integration
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Shopify-Re:amaze Integration Screenshot
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Screenshot of ChannelReply’s Re:amaze-Walmart Integration
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Re:amaze–Back Market Integration Screenshot
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Screenshot of ChannelReply’s Newegg-Re:amaze Integration
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Re:amaze–Etsy Integration Screenshot
Learn more about our Etsy integration
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Illustration of an eBay Resolution Center Support Ticket from ChannelReply in Re:amaze

eBay-Re:amaze Integration

  • Answer eBay messages from the same screen as Amazon, Walmart, Shopify and more
  • Start a conversation with any eBay customer from our optional order and feedback notifications
  • Solve cancellations, Resolution Center cases & returns, Best Offers and more inside Re:amaze

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Illustration of an eBay Resolution Center Support Ticket from ChannelReply in Re:amaze
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Re:amaze-Amazon Integration

  • Make Amazon data appear like magic in Re:amaze response templates and Workflows
  • Trigger Amazon’s “Mark as ‘No response needed’ ” and “Request a Review” buttons from inside Re:amaze
  • Help customers while you sleep using Amazon-compatible autoresponders

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Illustration of a ChannelReply Walmart Ticket in Re:amaze

Walmart-Re:amaze Integration

  • Acknowledge orders and update shipping statuses without logging in to Walmart
  • Answer messages and track data with all of Re:amaze’s astounding support tools
  • Approve returns or cancel orders with a snap of your fingers

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Illustration of a ChannelReply Walmart Ticket in Re:amaze
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Re:amaze-Shopify Integration

Re:amaze has a great integration with Shopify, but ChannelReply makes it even better.

  • Pull up more Shopify data beside each ticket, including SKUs and shipping fees
  • Get more data in dynamic variables, like billing address and total spent on the last order
  • Issue full or partial refunds, cancel while restocking, and update buyer & order info

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Illustration of a Back Market Ticket in Re:amaze with ChannelReply Custom Fields in a Response Template

Back Market–Re:amaze Integration

  • Saw your response times in half by pulling dozens of order details into your response templates
  • Make problems disappear—validate orders, upload shipping info and issue refunds without leaving Re:amaze
  • Stop logging in to Back Market just to check for new orders with our optional New Order notifications

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Illustration of a Back Market Ticket in Re:amaze with ChannelReply Custom Fields in a Response Template
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Re:amaze-Newegg Integration

  • Stun your customers with instantly personalized autoreplies and response templates
  • Answer in a flash with the help of 50+ order details next to each Newegg message
  • Empower your team to upload shipping info, cancel orders and remove items from orders

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Illustration of ChannelReply’s Etsy-Re:amaze Integration

Etsy-Re:amaze Integration

  • Email Etsy customers from Re:amaze or teleport into the conversation on Etsy
  • Complete orders on the same screen where you read messages and view order details—no more shuffling around
  • Stop using stagnant canned replies—save time with Etsy placeholders in Re:amaze response templates

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Illustration of ChannelReply’s Etsy-Re:amaze Integration
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Mobile Friendly

Shrink your support desk to the size of an iPhone! All ChannelReply features for Re:amaze are available on your smartphone or tablet.

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Instant Notifications

We’ll help you get all your marketplace notifications to your Re:amaze account, including:

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Amazon A-to-z Guarantee claims

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eBay Resolution Center notifications

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Walmart escalations

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New orders

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Everything else you need to run your business

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Integrating Back Market with Re:amaze in ChannelReply

Simple Setup

Our built-in walkthrough videos guide you through every step of setup. Integrate Re:amaze with eBay, Amazon, Shopify, Etsy, Walmart, Back Market and Newegg in minutes.

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Integrating Back Market with Re:amaze in ChannelReply
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The Perfect Ecommerce Helpdesk

Re:amaze offers some of the world’s best support tools for online stores. It only needs a little magic from ChannelReply to become the perfect ecommerce helpdesk.

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