Re:amaze Integration

Even the most amazing magician needs an assistant.

Re:amaze does a spectacular job of transforming visitors to your online store into happy customers and great reviews. To do the same thing with eBay, Amazon and Walmart buyers, it just needs a little help from ChannelReply.

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Magician Charlie Levitating His Assistant, Charlize, and Getting a Five-Star Review
Howard Choi
“Without ChannelReply it would be unmanageable to provide the level of satisfaction our customers expect from us.”
Howard Choi
|
Business Dev Manager, Golfio
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Re:amaze & Amazon
Amazon Support in Re:amaze with ChannelReply ChannelReply’s Re:amaze App with Amazon Data
Re:amaze & eBay
Shopify-eBay Integration with ChannelReply eBay Data in ChannelReply’s Re:amaze Sidebar App
Re:amaze & Walmart
A Walmart Ticket in Re:amaze with ChannelReply Data on the Right Walmart Data in the ChannelReply App for Re:amaze
Re:amaze & Shopify
Screenshot of a Re:amaze Shopify Ticket with ChannelReply ChannelReply’s Shopify App for Re:amaze
Re:amaze & eBay Refund
Using ChannelReply to Refund an eBay Order in Re:amaze Refunding an eBay Order with the ChannelReply App for Re:amaze

Data Beside Each Ticket

Read your customers’ minds! With contact info, order details and shipping data next to each ticket, you’ll never need to visit the marketplaces to look things up.

Illustration of an eBay Resolution Center Support Ticket from ChannelReply in Re:amaze

eBay-Re:amaze Integration

  • Answer eBay messages from the same screen as Amazon, Walmart, Shopify and more
  • Start a conversation with any eBay customer who places an order
  • Solve cancellations and Resolution Center cases & returns inside Re:amaze

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Illustration of an eBay Resolution Center Support Ticket from ChannelReply in Re:amaze
Charlie Sleeping While an Owl Delivers His Amazon Messages

Re:amaze-Amazon Integration

  • Make Amazon data appear like magic in Re:amaze response templates and Workflows
  • Mark messages as “no response needed”
  • Help customers while you sleep using Amazon-compatible autoresponders

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Charlie Sleeping While an Owl Delivers His Amazon Messages
Illustration of a ChannelReply Walmart Ticket in Re:amaze

Walmart-Re:amaze Integration

  • Acknowledge orders and update shipping statuses without logging in to Walmart
  • Answer messages and track data with all of Re:amaze’s astounding support tools
  • Approve returns or cancel orders with a snap of your fingers

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Illustration of a ChannelReply Walmart Ticket in Re:amaze
Charlie Revealing Order Info in His Magic Mirror

Re:amaze-Shopify Integration

Re:amaze has a great integration with Shopify, but ChannelReply makes it even better.

  • Pull up more Shopify data beside each ticket, including SKUs and shipping fees
  • Get more data in dynamic variables, like billing address and total spent on the last order
  • Issue full or partial refunds, cancel while restocking, and update buyer & order info

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Charlie Revealing Order Info in His Magic Mirror
Amazon Data in the Re:amaze Mobile App

Mobile Friendly

Shrink your support desk to the size of an iPhone! All ChannelReply features for Re:amaze are available on your smartphone or tablet.

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Instant Notifications

We’ll help you get all your marketplace notifications to your Re:amaze account, including:

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Amazon A-to-z Guarantee claims

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eBay Resolution Center notifications

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Walmart escalations

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New orders

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Everything else you need to run your business

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Integrating Shopify with Re:amaze in ChannelReply

Simple Setup

Our built-in walkthrough videos guide you through every step of setup. Integrate Re:amaze with eBay, Amazon, Shopify and Walmart in minutes.

Integrating Shopify with Re:amaze in ChannelReply
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The Perfect Ecommerce Helpdesk

Re:amaze offers some of the world’s best support tools for online stores. It only needs a little magic from ChannelReply to become the perfect ecommerce helpdesk.

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Magician Charlie Growing an Orange Tree in His Hat