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Zoho Desk Integration

Zoho Desk already makes it easy to handle most of your support on one screen. All that’s missing is a great tool for ecommerce—something that can help Zoho with Amazon, eBay, Walmart, Shopify and more. Something like ChannelReply.

The old way
Zoho Desk as a Building with Shopify, eBay, Back Market, Walmart, Amazon and Newegg Shoddily Tacked On
The new way
Zoho Desk as a Skyscraper with Amazon, eBay, Shopify, Back Market, Walmart and Newegg Connected by ChannelReply
Marlou Pereira
I can't overemphasize how good ChannelReply is and how much it helps to keep our performance metrics in good standing.
Marlou Pereira
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Super Trade

Ecommerce Support in Zoho Desk

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eBay Logo
Walmart Logo
Shopify Logo
Back Market Logo

Built for Better Service

Illustration of Ecommerce Order Info in a Zoho Desk Template

ChannelReply saves you from unnecessary clicking, typing, searching and shuffling. With fewer distractions, you can focus on delivering amazing support in record time.

  • See detailed order info beside each message
  • Automatically personalize your snippets, templates and auto-replies
  • Sort tickets into the right views with custom tags
  • Get clean, threaded conversations with minimal clutter
Illustration of Ecommerce Order Info in a Zoho Desk Template
Building a Better Amazon Integration with ChannelReply

Zoho-Amazon Integration

Amazon has tough standards for support. ChannelReply helps you meet their requirements and rise above the competition.

  • Count toward Amazon’s response time limits—even with auto-replies
  • Mark messages as “No response needed” inside Zoho Desk
  • Prevent agents from breaking Amazon rules with custom text blocking
  • Trigger review requests at the perfect moment

Learn More About Our Amazon Integration Right Arrow

Building a Better Amazon Integration with ChannelReply
Illustration of ChannelReply’s eBay Integration for Zoho Desk

eBay-Zoho Integration

eBay messaging was never designed for growing businesses, but Zoho Desk is made for them. Let your agents support eBay from Zoho—without sharing your eBay password.

  • Answer messages and view order data without logging in to eBay
  • Contact any buyer directly through our New Order notifications
  • Take actions like approving cancellations or Resolution Center refunds
  • Get all critical notifications, from payment disputes to return requests

Learn More About Our eBay Integration Right Arrow

Illustration of ChannelReply’s eBay Integration for Zoho Desk
Charlie Opening his Walmart Customer Service Toolbox

Zoho-Walmart Integration

With everything from amount paid to item SKU to tracking ID in Zoho Desk, you’ll never need to look anything up on Walmart.

  • Reply directly to buyer messages and even to Walmart escalations
  • Update shipping statuses and acknowledge orders
  • Process cancellations and issue refunds on returns
  • Use a wealth of order data to personalize templates, auto-replies and more

Learn More About Our Walmart Integration Right Arrow

Charlie Opening his Walmart Customer Service Toolbox
Illustration of ChannelReply’s Zoho-Shopify Integration

Shopify-Zoho Integration

Zoho’s free Shopify app is great if you’re starting small. But ChannelReply’s Shopify integration is for those who think big.

  • Don’t just view order data—use it in rule conditions, templates, etc.
  • Cancel orders, issue refunds, edit buyer details and more
  • Choose whether or not to get tickets for each new order
  • See up to 10 of the customer’s most recent purchases

Learn More About Our Shopify Integration Right Arrow

Illustration of ChannelReply’s Zoho-Shopify Integration
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Charlie Welding ChannelReply and Back Market Together for Zoho Desk

Zoho–Back Market Integration

Back Market support can be a challenge when you can’t write your message and look at order details at the same time! ChannelReply fixes that and shows you everything in one place.

  • See the message, view order details, and craft your reply on one screen
  • Build autoresponders that mark messages as Answered in Back Market
  • Opt in or out of New Order notifications
  • Validate items, issue refunds, and upload tracking info from Zoho

Learn More About Our Back Market Integration Right Arrow

Charlie Welding ChannelReply and Back Market Together for Zoho Desk

Stay Informed

ChannelReply can help you get all your important marketplace notifications, including:

Amazon Logo

Amazon A-to-z claims

eBay Logo

eBay cases, cancellations & disputes

Walmart Logo

Walmart returns & escalations

New Order Icon

New orders

Notification Icon

All other normal email notifications

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Connecting Amazon to Zoho Desk in ChannelReply

Blueprints for Success

Detailed instructions and video guides make sure setup is painless. Start your free trial to launch our setup walkthrough or check out our how-to article here.

Connecting Amazon to Zoho Desk in ChannelReply
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Charlize and Charlie Looking Out at the Ecommerce Integrations ChannelReply Built for Zoho Desk

A Strong Foundation for Amazing Support

Scrap your scattered messaging systems. Use Zoho Desk for Amazon, eBay, Shopify, Walmart and Back Market customer service. All you need to put it together is ChannelReply.