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Freshdesk Integration

Juggling support windows can leave you with no hands free for the most important part of your business: selling. Get all your Amazon, eBay, Shopify and Walmart messages in Freshdesk and you’ll only need one hand for support!

The old way
Scientist Charlie Juggling Vials of eBay, Walmart, Shopify and Amazon Support
The new way
Scientist Charlie with Walmart, Amazon, eBay and Shopify Support in One Vial
Mark Parrott, Head of Digital at New Zealand Honey Co.
“Always there with help when we need it. The integration with Freshdesk works well [and] allows us to centralise our customer support across all channels.”
Mark Parrott
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Head of Digital at New Zealand Honey Co.
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Freshdesk & Amazon
Screenshot of ChannelReply’s Freshdesk-Amazon Integration The ChannelReply Freshdesk App for Amazon
Freshdesk & eBay
Screenshot of ChannelReply’s Freshdesk-eBay Integration ChannelReply App for eBay in Freshdesk
Freshdesk & Shopify
Screenshot of ChannelReply's Freshdesk-Shopify Integration The ChannelReply Freshdesk App for Shopify
Freshdesk & Walmart
Freshdesk-Walmart Integration Screenshot ChannelReply App for Walmart in Freshdesk

No More Switching Tabs

ChannelReply integrates Freshdesk with the Amazon, eBay, Shopify and Walmart APIs. That way, you really can support everything on one screen.

  • See detailed buyer & order info with each ticket
  • Use marketplace data in canned replies and automations
  • Answer buyer messages from inside Freshdesk
  • Get threaded tickets instead of scattered conversations

eBay-Freshdesk Integration

  • See detailed buyer & order info with each ticket
  • Use marketplace data in canned replies and automations
  • Answer buyer messages from inside Freshdesk
  • Get threaded tickets instead of scattered conversations

Learn More About Our eBay Integration Right Arrow

Charlie Helping an Ecommerce Shopper with ChannelReply

Amazon-Freshdesk Integration

  • Handle Amazon messages in Freshdesk without clutter or threading problems
  • Build autoresponders that actually count toward Amazon’s response time limits
  • Mark Amazon messages as “No response needed” without leaving Freshdesk

Learn More About Our Amazon Integration Right Arrow

Illustration of ChannelReply’s Amazon-Freshdesk Integration

Walmart-Freshdesk Integration

  • Acknowledge, cancel or refund orders
  • Respond to escalation notifications just like buyer messages
  • Use Walmart data to power time-saving, laser-precise automations

Learn More About Our Walmart Integration Right Arrow

Customer Satisfaction Beam Powered by ChannelReply and Freshdesk

Shopify-Freshdesk Integration

  • Issue full or partial refunds however you wish
  • Restock items while cancelling orders
  • Edit buyer and order details like the shipping address

Learn More About Our Shopify Integration Right Arrow

Illustration of Cancelling a Shopify Order in Freshdesk Using ChannelReply

Never Miss a Ping

ChannelReply doesn’t just make buyer messages easier to manage. You can also get all your important marketplace notifications, including:

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Amazon A-to-z Guarantee claims

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eBay Resolution Center notifications

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Walmart escalations

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New orders on all four platforms

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Everything else you need to run your business

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Illustration of Integrating Shopify with ChannelReply

Simple Setup

Our video walkthroughs will guide you through every step of setup. Just start your free trial and follow the instructions that appear, and you’ll be done in minutes! You can also follow our written Freshdesk integration instructions or contact us anytime you need help.

Questions, Meet Answers

Wondering about a feature we didn’t cover here? Need to know if the software meets a specific business need? See our FAQ or send us a message and we’ll be glad (no—exhilarated!) to answer your questions.

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Charlie Celebrating the Success of His Customer Satisfaction Beam

Customer Service Is About to Get Way Easier

Don’t let customer service drive you mad. Use ChannelReply to combine Amazon, eBay, Shopify and Walmart support in Freshdesk!