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Freshdesk Integration

Juggling multiple support windows can leave you with no hands free for the most important part of your business: selling. Get all your eBay and Amazon messages in Freshdesk and you’ll only have to juggle one window!*

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Freshdesk Integration with eBay and Amazon Infographic
*ChannelReply does not recommend attempting to juggle even one physical window.
That would be dangerous.
“Our customer service agents love ChannelReply.
It’s improving performance, increasing satisfaction and helping us reach TRS!”

— Chris Le Cheminant, Customer Services Manager of Allbeauty.com.

eBay-Freshdesk Integration

As awesome as eBay is, they don’t give you a whole lot of sup-
port tools. Use Freshdesk's canned responses and workflow automations to answer eBay messages exponentially faster.

Even better, Freshdesk agent accounts save you from needing to share your master account login with employees. Nifty!

Learn more about
our eBay integration
eBay-Freshdesk Integration
eBay Return Management

eBay Return Management

Why deal with another login every time someone wants to send something back? Handle eBay returns entirely from within your Freshdesk tickets.

  • Authorize or decline return requests
  • Issue partial or full refunds
  • Provide RMAs
Learn More About
Our eBay Integration

Amazon-Freshdesk Integration

Amazon support tools aren’t bad, but we all know Freshdesk’s are way better. Get all the data you need from Amazon in organized Freshdesk tickets—and with none of the mess caused by email forwarding.

Learn More About Our
Amazon Integration
Amazon-Freshdesk Integration
Marketplace Message Management in Freshdesk

Marketplace Messages
Made Manageable

Craft the perfect answer without ever leaving Freshdesk. ChannelReply transforms your eBay and Amazon customer messages into threaded tickets complete with:

  • Customer info
  • Order and listing data
  • Listing hyperlinks
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Never Miss a Message

ChannelReply doesn’t just make customer messages easy to manage. You’ll also get all your important notifications from both marketplaces, including:

  • Amazon return requests
  • Amazon A-to-z Guarantee claims
  • eBay Resolution Center cases
  • All the other messages you need to keep
    your business running smoothly!
Mobile Message Management
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Simple Setup

It takes just minutes to connect ChannelReply with Freshdesk. Contact us and we’ll happily guide you through!

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Questions, Meet Answers

Wondering about a feature we didn’t cover here? Need to know if the software meets a specific business need? See our FAQ, or send us a message and we’ll be glad (no—exhilarated!) to answer your questions.

Customer Service Software

Customer Service Is About to Get Way Easier

Don’t let customer service be the rottenest part of running your business.
Clean up eBay and Amazon messages in no time with ChannelReply and Freshdesk!

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What People Say About Us

"ChannelReply has allowed us to increase the productivity of our customer service department by consolidating the messaging from multiple marketplaces directly into Zendesk. As with most retail businesses, we sell on multiple online channels. Streamlining customer interactions from these marketplaces has been crucial to both our customers' experience and our growth. ChannelReply has done a wonderful job in developing and supporting this functionality."
JC Webster
JC Webster
COO, Chicago Music Exchange
"ChannelReply has allowed us to integrate multiple eBay and Amazon accounts into Zendesk creating accountability and making it easy to scale our marketplace customer service. Without ChannelReply it would be unmanageable to provide the level of satisfaction our customers expect out of Golfio. The integration with the eBay and Amazon messaging API is tight and we couldn't be happier!"
Howard Choi
Howard Choi
Business Dev Manager Golfio
"Given the various standards of service that apply, managing multiple marketplace channels is a challenge to any organization. ChannelReply has given us the ability to organize our inquries to maximize turnaround and increase our efficiency when handling our marketplace requests. We look forward to additional features ChannelReply is offering that will only increase our ability to service our customers across channels."
Kevin LaBrie
Kevin LaBrie
Sr Dir eCommerce Sales
& Customer Service,
Gazelle
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