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Freshdesk Integration

Juggling support windows can leave you with no hands free for the most important part of your business: selling. Get Amazon, eBay, Back Market, Shopify and Walmart messages in Freshdesk and you’ll only need one hand for support!

The old way
Scientist Charlie Juggling Vials of Back Market, eBay, Walmart, Shopify and Amazon Support
The new way
Scientist Charlie with Walmart, Shopify, Amazon, eBay and Back Market Support in One Vial
Mark Parrott, Head of Digital at New Zealand Honey Co.
“Always there with help when we need it. The integration with Freshdesk works well [and] allows us to centralise our customer support across all channels.”
Mark Parrott
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Head of Digital at New Zealand Honey Co.

All Your Ecommerce Support in Freshdesk

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No More Switching Tabs

eBay, Amazon, Walmart, Shopify and Back Market Ticket Views in Freshdesk

ChannelReply integrates Freshdesk with the Amazon, eBay, Back Market, Shopify and Walmart APIs. That way, you really can support everything on one screen.

  • See detailed buyer & order info with each ticket
  • Use marketplace data in canned replies and automations
  • Answer buyer messages from inside Freshdesk
  • Get threaded tickets instead of scattered conversations
eBay, Amazon, Walmart, Shopify and Back Market Ticket Views in Freshdesk

Freshdesk-eBay Integration

  • Give each agent their own Freshdesk account rather than sharing your eBay login
  • Manage Resolution Center cases, including by issuing refunds and processing returns
  • Approve or decline cancellations from Freshdesk

Learn More About Our eBay Integration Right Arrow

Charlie Growing an eBay Business with ChannelReply

Amazon-Freshdesk Integration

  • Handle Amazon messages in Freshdesk without clutter or threading problems
  • Build autoresponders that actually count toward Amazon’s response time limits
  • Request reviews or mark messages as “No response needed”

Learn More About Our Amazon Integration Right Arrow

Illustration of ChannelReply’s Amazon-Freshdesk Integration

Freshdesk-Walmart Integration

  • Acknowledge or cancel orders as needed
  • Respond to escalation notifications just like buyer messages
  • Use Walmart data to power time-saving, laser-precise automations

Learn More About Our Walmart Integration Right Arrow

Customer Satisfaction Beam Powered by ChannelReply and Freshdesk

Shopify-Freshdesk Integration

  • Issue full or partial refunds however you wish
  • Restock items while cancelling orders
  • Edit buyer and order details like the shipping address

Learn More About Our Shopify Integration Right Arrow

Illustration of Cancelling a Shopify Order in Freshdesk Using ChannelReply
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Freshdesk–Back Market Integration

  • Reply exponentially faster with >5x more data in canned responses
  • Validate orders, issue refunds, or upload tracking info
  • Get notified about every new Back Market order (optional)

Learn More About Our Back Market Integration Right Arrow

Charlie Helping an Ecommerce Shopper with ChannelReply

Never Miss a Ping

ChannelReply doesn’t just make buyer messages easier to manage. You can also get all your important marketplace notifications, including:

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Amazon A-to-z Guarantee claims

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eBay Resolution Center notifications

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Walmart escalations

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New orders on all five platforms

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Everything else you need to run your business

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Illustration of Integrating Amazon with ChannelReply

Simple Setup

Our video walkthroughs will guide you through every step of setup. Just start your free trial and follow the instructions that appear, and you’ll be done in minutes! You can also follow our written Freshdesk integration instructions or contact us anytime you need help.

Illustration of Integrating Amazon with ChannelReply
Questions, Meet Answers

Wondering about a feature we didn’t cover here? Need to know if the software meets a specific business need? See our FAQ or send us a message and we’ll be glad (no—exhilarated!) to answer your questions.

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Charlie Celebrating the Success of His Customer Satisfaction Beam

Customer Service Is About to Get Way Easier

Don’t let customer service drive you mad. Use ChannelReply to combine Amazon, eBay, Back Market, Shopify and Walmart support in Freshdesk!