Freshdesk Integration

Juggling support windows can leave you with no hands free for the most important part of your business: selling. But with Amazon, eBay, Walmart, Shopify, Back Market and Newegg messages in Freshdesk, you can manage support singlehandedly!

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The old way

Scientist Charlie Juggling Vials of Back Market, eBay, Newegg, Walmart, Shopify and Amazon Support

The new way

Scientist Charlie with eBay, Shopify, Newegg, Amazon, Back Market and Walmart Support in One Vial

“Always there with help when we need it. The integration with Freshdesk works well [and] allows us to centralise our customer support across all channels.”

Mark Parrott

Head of Digital at New Zealand Honey Co.

No More Switching Tabs

eBay, Amazon, Walmart, Shopify, Back Market and Newegg Ticket Views in Freshdesk

ChannelReply integrates Freshdesk with the Amazon, eBay, Walmart, Shopify, Back Market and Newegg APIs. That way, you really can support everything on one screen.

See detailed buyer & order info with each ticket
Use marketplace data in canned replies and automations
Answer buyer messages from inside Freshdesk
Get threaded tickets instead of scattered conversations

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Freshdesk-eBay Integration

Give each agent their own Freshdesk account rather than sharing your eBay login
Manage Resolution Center cases, including by issuing refunds and processing returns
Approve or decline cancellations and Best Offers from Freshdesk

Learn More About Our eBay Integration

Charlie Growing an eBay Business with ChannelReply

Amazon-Freshdesk Integration

Handle Amazon messages in Freshdesk without clutter or threading problems
Build autoresponders that actually count toward Amazon’s response time limits
Request reviews or mark messages as “No response needed”

Learn More About Our Amazon Integration

Illustration of ChannelReply’s Amazon-Freshdesk Integration

Freshdesk-Walmart Integration

Acknowledge orders, cancel orders, and issue refunds on returns
Respond to escalation notifications just like buyer messages
Use Walmart data to power time-saving, laser-precise automations

Learn More About Our Walmart Integration

Customer Satisfaction Beam Powered by ChannelReply and Freshdesk

Shopify-Freshdesk Integration

Issue full or partial refunds however you wish
Restock items while cancelling orders
Edit buyer and order details like the shipping address

Learn More About Our Shopify Integration

Illustration of Cancelling a Shopify Order in Freshdesk Using ChannelReply

Freshdesk–Back Market Integration

Reply exponentially faster with >5x more data in canned responses
Validate or cancel orders, upload tracking info, or issue refunds
Get notified about every new Back Market order (optional)

Learn More About Our Back Market Integration

Newegg-Freshdesk Integration

Send autoreplies that count as responses on Newegg
Cancel orders or upload shipping info from Freshdesk
View 50+ Newegg order details, including tracking IDs and items ordered

Learn More About Our Newegg Integration

Illustration of a Newegg Ticket with ChannelReply Order Data in Freshdesk

Never Miss a Ping

ChannelReply doesn’t just make buyer messages easier to manage. You can also get all your important marketplace notifications, including:

Amazon A-to-z Guarantee claims

eBay Resolution Center notifications

Walmart escalations

New orders on all six platforms

Everything else you need to run your business

Illustration of Marketplace Integration Options in ChannelReply

Simple Setup

Our video walkthroughs will guide you through every step of setup. Just start your free trial and follow the instructions that appear, and you’ll be done in minutes! You can also follow our written Freshdesk integration instructions or contact us anytime you need help.

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Questions, Meet Answers

Wondering about a feature we didn’t cover here? Need to know if the software meets a specific business need? See our FAQ or send us a message and we’ll be glad (no—exhilarated!) to answer your questions.