Freshdesk Integration

Juggling support windows can leave you with no hands free for the most important part of your business: selling. Get all your Amazon, eBay, Shopify and Walmart messages in Freshdesk and you’ll only need one hand for support!

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The old way

Scientist Charlie Juggling Vials of eBay, Walmart, Shopify and Amazon Support

The new way

Scientist Charlie with Walmart, Amazon, eBay and Shopify Support in One Vial

“Always there with help when we need it. The integration with Freshdesk works well [and] allows us to centralise our customer support across all channels.”

Mark Parrott

Head of Digital at New Zealand Honey Co.

Freshdesk & Amazon

The ChannelReply Freshdesk App for Amazon

Freshdesk & eBay

Freshdesk & Shopify

The ChannelReply Freshdesk App for Shopify

Freshdesk & Walmart

ChannelReply App for Walmart in Freshdesk

No More Switching Tabs

ChannelReply integrates Freshdesk with the Amazon, eBay, Shopify and Walmart APIs. That way, you really can support everything on one screen.

See detailed buyer & order info with each ticket
Use marketplace data in canned replies and automations
Answer buyer messages from inside Freshdesk
Get threaded tickets instead of scattered conversations

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eBay-Freshdesk Integration

See detailed buyer & order info with each ticket
Use marketplace data in canned replies and automations
Answer buyer messages from inside Freshdesk
Get threaded tickets instead of scattered conversations

Learn More About Our eBay Integration

Amazon-Freshdesk Integration

Handle Amazon messages in Freshdesk without clutter or threading problems
Build autoresponders that actually count toward Amazon’s response time limits
Mark Amazon messages as “No response needed” without leaving Freshdesk

Learn More About Our Amazon Integration

Illustration of ChannelReply’s Amazon-Freshdesk Integration

Walmart-Freshdesk Integration

Acknowledge, cancel or refund orders
Respond to escalation notifications just like buyer messages
Use Walmart data to power time-saving, laser-precise automations

Learn More About Our Walmart Integration

Customer Satisfaction Beam Powered by ChannelReply and Freshdesk

Shopify-Freshdesk Integration

Issue full or partial refunds however you wish
Restock items while cancelling orders
Edit buyer and order details like the shipping address

Learn More About Our Shopify Integration

Illustration of Cancelling a Shopify Order in Freshdesk Using ChannelReply

Never Miss a Ping

ChannelReply doesn’t just make buyer messages easier to manage. You can also get all your important marketplace notifications, including:

Amazon A-to-z Guarantee claims

eBay Resolution Center notifications

Walmart escalations

New orders on all four platforms

Everything else you need to run your business

Illustration of Integrating Shopify with ChannelReply

Simple Setup

Our video walkthroughs will guide you through every step of setup. Just start your free trial and follow the instructions that appear, and you’ll be done in minutes! You can also follow our written Freshdesk integration instructions or contact us anytime you need help.

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Questions, Meet Answers

Wondering about a feature we didn’t cover here? Need to know if the software meets a specific business need? See our FAQ or send us a message and we’ll be glad (no—exhilarated!) to answer your questions.

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Fast answers to basic questions.

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Real help from real humans.

ASK ANYTHING

Charlie Celebrating the Success of His Customer Satisfaction Beam

Customer Service Is About to Get Way Easier

Don’t let customer service drive you mad. Use ChannelReply to combine Amazon, eBay, Shopify and Walmart support in Freshdesk!

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