ChannelReply Blog

Meet Our New Shopify Integration for Help Scout

Published at Feb 26, 2021.

Say goodbye to opening Shopify to look up details for every single order! Our new Shopify integration for Help Scout shows all the order data you could possibly need for support, right beside each buyer message.

Shopify Integration Now Available for Zendesk, Freshdesk & Re:amaze

Published at Dec 04, 2020.

Connect all your Shopify stores to ChannelReply and support your entire ecommerce empire from one screen!

How to Keep Your Ecommerce Business Alive and Growing in 2021

Published at Oct 26, 2020.

Surviving 2020 was hard enough. But with the pandemic likely to drag on well into 2021 and perhaps even beyond, it’s critical to prepare your business for more booms, busts, and changes.

4 Alternatives to eDesk by xSellco

Published at Oct 08, 2020.

Compare xSellco’s eDesk vs. Zendesk, Freshdesk, Gorgias and Re:amaze, exploring top features in depth.

The Online Seller’s Guide to Black Friday 2020

Published at Sep 04, 2020.

Thanksgiving, Black Friday and Cyber Monday 2020 will be dramatically different from anything we’ve seen before. More people will shop online, but they may have less to spend. Will this help or hurt your ecommerce business?

How the Walmart Marketplace Return Policy Works

Published at Aug 24, 2020.

Learn how to return something you bought from Walmart online, or how Walmart return policy applies to you as a seller.

Handling Sudden High Demand for Online Shopping Due to COVID-19

Published at May 28, 2020.

COVID-19 created an enormous surge in online shopping, and it’s likely to continue changing the economy. A second wave could have an even greater impact than the first. Here’s how to prepare.

Re:amaze Integration Now Available

Published at May 25, 2020.

Support Amazon, eBay and Walmart from your Re:amaze help desk! This integration is one of our best yet, and already supports all of ChannelReply’s most advanced features.

Walmart vs. eBay vs. Amazon Prices: Which Site Is Cheapest?

Published at May 07, 2020.

Out of America’s most popular shopping websites, Walmart has the lowest prices. But when you look at prices on Walmart vs. eBay vs. Amazon by category, each site wins in at least one area.

Inside the Ring: Selling on Walmart vs. Amazon

Published at Apr 23, 2020.

Amazon has been the uncontested champion of ecommerce for ages. But when you look at the differences between selling on Walmart vs. Amazon, it becomes clear that Amazon may no longer be the best place to sell online.

What People Say About Us

"ChannelReply has allowed us to increase the productivity of our customer service department by consolidating the messaging from multiple marketplaces directly into Zendesk. As with most retail businesses, we sell on multiple online channels. Streamlining customer interactions from these marketplaces has been crucial to both our customers' experience and our growth. ChannelReply has done a wonderful job in developing and supporting this functionality."

JC Webster

COO, Chicago Music Exchange

"ChannelReply has allowed us to integrate multiple eBay and Amazon accounts into Zendesk creating accountability and making it easy to scale our marketplace customer service. Without ChannelReply it would be unmanageable to provide the level of satisfaction our customers expect out of Golfio. The integration with the eBay and Amazon messaging API is tight and we couldn't be happier!"

Howard Choi

Business Dev Manager Golfio

"Given the various standards of service that apply, managing multiple marketplace channels is a challenge to any organization. ChannelReply has given us the ability to organize our inquries to maximize turnaround and increase our efficiency when handling our marketplace requests. We look forward to additional features ChannelReply is offering that will only increase our ability to service our customers across channels."

Kevin LaBrie

Sr Dir eCommerce Sales
& Customer Service,
Gazelle

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