ChannelReply Blog

Scaling Ecommerce Customer Service without Hiring Anyone New

Published at Apr 18, 2019.

Scaling customer service can be expensive and difficult for ecommerce businesses. Use these hacks to avoid the growing pains.

Gorgias Integration Now Available

Published at Mar 27, 2019.

You can now use ChannelReply for eBay and Amazon integration with Gorgias!

When Is an eBay Store Worth It?

Published at Feb 19, 2019.

An eBay Store is worth it for many sellers, but definitely not for all. Find out if getting a Store subscription is a good idea for you.

How to Handle Amazon FBA Returns to Minimize Loss

Published at Feb 15, 2019.

Callum Mundine of One Egg details the ways sellers can keep their Amazon FBA returns costs under control.

Help Scout Integration Now Available

Published at Jan 15, 2019.

ChannelReply now provides Help Scout integration with Amazon and eBay!

Should You Use eBay’s Promoted Listings?

Published at Jan 04, 2019.

Many eBay sellers hesitate to use promoted listings, but they’re almost always worth it. Find out if they’re a good match for your business.

5 Strategies for Marketing Your eBay Store

Published at Jan 01, 2019.

Marketing your eBay Store is a bit like choosing a diet plan: it can be a good idea, but it can also be a really unpleasant way to throw out your money and time. These five strategies actually work.

What to Expect from Amazon in 2019

Published at Dec 04, 2018.

Every year, the experts throw out some wild predictions about Amazon—and quite often, they’re right! See what the prophets of business are preaching about Amazon’s 2019.

How to NOT Get Positive Product Reviews in 5 Steps

Published at Nov 27, 2018.

Master the art of shooting yourself in the foot! Nathan Sharpe of Biznas shows how easily you can avoid getting positive product reviews and a high seller rating on marketplaces like Amazon and eBay.

How to Import from China for New Amazon FBA Sellers

Published at Nov 20, 2018.

The sourcing experts at LeelineSourcing share their advice on how to import from China for new Amazon sellers, introducing important concepts and providing valuable tips and resources.

What People Say About Us

"ChannelReply has allowed us to increase the productivity of our customer service department by consolidating the messaging from multiple marketplaces directly into Zendesk. As with most retail businesses, we sell on multiple online channels. Streamlining customer interactions from these marketplaces has been crucial to both our customers' experience and our growth. ChannelReply has done a wonderful job in developing and supporting this functionality."

JC Webster

COO, Chicago Music Exchange

"ChannelReply has allowed us to integrate multiple eBay and Amazon accounts into Zendesk creating accountability and making it easy to scale our marketplace customer service. Without ChannelReply it would be unmanageable to provide the level of satisfaction our customers expect out of Golfio. The integration with the eBay and Amazon messaging API is tight and we couldn't be happier!"

Howard Choi

Business Dev Manager Golfio

"Given the various standards of service that apply, managing multiple marketplace channels is a challenge to any organization. ChannelReply has given us the ability to organize our inquries to maximize turnaround and increase our efficiency when handling our marketplace requests. We look forward to additional features ChannelReply is offering that will only increase our ability to service our customers across channels."

Kevin LaBrie

Sr Dir eCommerce Sales
& Customer Service,
Gazelle

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