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50+ Customer Service Stats and Facts

These 50+ facts prove service can make or break a business.

Apr 27, 2022 Dot Separator 11 min read

How to Create a Customer Feedback Loop that Works

Discover how a customer feedback loop can help businesses refine their service...

Apr 18, 2022 Dot Separator 11 min read

Self-Service: Do Customers Really Want to Help Themselves?

Self-service options offer an extra layer of support for customers to find...

Apr 13, 2022 Dot Separator 12 min read

eBay
Amazon

Zoho Desk Integration Now Available

We now integrate Zoho Desk with Amazon, eBay and more!

Apr 01, 2022 Dot Separator 3 min read

The Impact of Customer Service on Customer Lifetime Value

What is customer lifetime value (CLV) and how can businesses use great...

Mar 16, 2022 Dot Separator 12 min read

14 Vital Customer Service Skills

Which customer service skills make for really happy customers? We talk about...

Mar 09, 2022 Dot Separator 12 min read

Color Psychology in Marketing and Branding

Color has a huge impact on how we perceive the world. Find...

Mar 02, 2022 Dot Separator 12 min read

Newegg
Zendesk

Newegg Integration Now Available (Beta)

ChannelReply’s Newegg integration is now in open beta!

Feb 21, 2022 Dot Separator 4 min read

Guide to Marketplace Returns & Refunds

Explore best practices for processing returns on eBay, Walmart, Shopify, and Back...

Jan 14, 2022 Dot Separator 5 min read

How to Get More Product Reviews on Amazon

Learn how to get more product reviews on Amazon with four white-hat...

Dec 29, 2021 Dot Separator 6 min read

eBay
Amazon

The Top 5 Ecommerce Helpdesks for Growing Your Business in 2022

Learn how an ecommerce helpdesk can help you stay on top of...

Dec 23, 2021 Dot Separator 5 min read

Back Market
Zendesk

Why You Should Sell on Back Market

Back Market is hands-down the world’s best marketplace for used and refurbished...

Dec 01, 2021 Dot Separator 3 min read