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Etsy Integration Now Available (Beta)

Our Etsy integration is live! Link Etsy with Zendesk, Gorgias and others.

Nov 09, 2022 Dot Separator 6 min read

101 Inspirational Customer Service Quotes

Find the best inspirational customer service quotes to keep your team motivated,...

Jul 18, 2022 Dot Separator 12 min read

50+ Customer Service Stats and Facts

These 50+ facts prove service can make or break a business.

Apr 27, 2022 Dot Separator 11 min read

How to Create a Customer Feedback Loop that Works

Discover how a customer feedback loop can help businesses refine their service...

Apr 18, 2022 Dot Separator 11 min read

Self-Service: Do Customers Really Want to Help Themselves?

Self-service options offer an extra layer of support for customers to find...

Apr 13, 2022 Dot Separator 12 min read


Zoho Desk Integration Now Available

We now integrate Zoho Desk with Amazon, eBay and more!

Apr 01, 2022 Dot Separator 3 min read

The Impact of Customer Service on Customer Lifetime Value

What is customer lifetime value (CLV) and how can businesses use great...

Mar 16, 2022 Dot Separator 12 min read

14 Vital Customer Service Skills

Which customer service skills make for really happy customers? We talk about...

Mar 09, 2022 Dot Separator 12 min read

Color Psychology in Marketing and Branding

Color has a huge impact on how we perceive the world. Find...

Mar 02, 2022 Dot Separator 12 min read


Newegg Integration Now Available

ChannelReply's Newegg integration is now live!

Feb 21, 2022 Dot Separator 4 min read

Guide to Marketplace Returns & Refunds

Explore best practices for processing returns on eBay, Walmart, Shopify, and Back...

Jan 14, 2022 Dot Separator 5 min read

How to Get More Product Reviews on Amazon

Learn how to get more product reviews on Amazon with four white-hat...

Dec 29, 2021 Dot Separator 6 min read