Keep getting a machine when you call the eBay customer service number? Not sure whether it’s okay to send them a question on Facebook? If you need help from eBay’s support team, here’s what you need to do to reach them via phone, email, chat, or social media.
Looking for tips on providing great customer service on eBay instead? See our article on improving your Feedback score.
Article last updated August 1, 2016.
The primary eBay customer service number is no secret: it is 1-866-540-3229. However, if you want to speak to a real human being anytime soon, you need a passcode and possibly even a different phone number. You might spend most of the day on hold if you call without getting these first.
To get the right number and a passcode, you need to:
Still feeling a little unsure? Let’s walk through an example.
In “How to Make Money Selling on Amazon,” one of the methods I recommended was buying things in large multipacks at wholesalers like Costco, breaking them up into individual units, and then reselling them online. This is a common practice.
However, as I was discussing this on a recent road trip, someone spoke up and said “You can’t do that. They’re marked ‘Not for individual resale.’ It’s illegal.”
Yikes! I hadn’t really considered that possibility.
I searched the Web for a while and it mostly sounded like it wasn’t illegal for small-time sellers. (These items are generally only marked “Not marked for individual resale,” and it sounds like this mostly applies to traditional stores and not consumer-to-consumer transactions.) However, some other things I saw left me wondering.
I decided to call eBay customer support to see if they could give me a solid answer. Here’s how I got ahold of them:
Not too hard!
For anybody wondering, the answer to the question of “Is it legal to sell things marked ‘Not marked for individual resale’ on eBay?” is: sometimes. The support agent I spoke to said that I’d need to ask about a specific item.
So, if you’re at your local Costco or Sam’s Club looking at a great deal on a huge multipack, step outside and call eBay support before you buy it and break it up. Just remember to bring your smartphone so you can get a passcode.
While eBay claims to offer email and live chat support, I didn’t see any such options on their contact page. GetHuman also reports that there is no eBay email address. If these options still exist, they’re only available for certain questions, and you’ll have to jump through all of eBay’s hoops to get to them.
However, there is a similar option that does work.
Perhaps the easiest way to reach eBay customer support is through social media.
eBay has a dedicated customer service Twitter account: @AskeBay. Follow them so they’ll have the option to direct message you, and then Tweet your question with @AskeBay inside. You should receive a response quickly.
Note that if you live outside the United States, you may need to contact the eBay Twitter account for your country. India-based customers should contact @ebayindia and so on.
Reaching eBay on Facebook is just as easy. Just visit the eBay Facebook page and send them a message. You should receive a response within a few hours.
Once again, if you live outside the US, you should reach out to the eBay account based in your country, such as the eBay.co.uk Facebook account.
It seems that the fastest way to get an answer from eBay customer service is via phone. For those who don’t want to jump through the hoops or who suffer from telephonophobia, Facebook and Twitter are the best options.
Thanks for reading! If you found this article helpful, please help us back by sharing it with the buttons below. :-) And if you’re looking to provide great support to your own customers on eBay, you might also enjoy our articles on getting awesome feedback or understanding eBay’s return policy.