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Customer Service12 Article(s)

Outstanding ecommerce customer service is our specialty. Learn how to deliver support that sets your business above the competition.

50+ Customer Service Stats and Facts

These 50+ facts prove service can make or break a business.

Apr 27, 2022 Dot Separator 11 min read

How to Create a Customer Feedback Loop that Works

Discover how a customer feedback loop can help businesses refine their service...

Apr 18, 2022 Dot Separator 11 min read

Self-Service: Do Customers Really Want to Help Themselves?

Self-service options offer an extra layer of support for customers to find...

Apr 13, 2022 Dot Separator 12 min read

The Impact of Customer Service on Customer Lifetime Value

What is customer lifetime value (CLV) and how can businesses use great...

Mar 16, 2022 Dot Separator 12 min read

14 Vital Customer Service Skills

Which customer service skills make for really happy customers? We talk about...

Mar 09, 2022 Dot Separator 12 min read

Color Psychology in Marketing and Branding

Color has a huge impact on how we perceive the world. Find...

Mar 02, 2022 Dot Separator 12 min read

eBay
Amazon

8 Ecommerce Helpdesks Compatible with eBay and Amazon

eBay and Amazon sellers looking for an ecommerce helpdesk once had few...

Dec 08, 2016 Dot Separator 5 min read

eBay
Amazon

Easier Customer Service for eBay & Amazon with Zendesk

For online sellers, providing great customer service for eBay and Amazon is...

Jun 27, 2016 Dot Separator 2 min read

eBay
Amazon

Amazon and eBay Messaging with Zendesk

When our business really took off on eBay and Amazon, we faced...

Jan 05, 2016 Dot Separator 5 min read

eBay
Amazon

How to Get Your Amazon and eBay Email in Zendesk

Amazon and eBay email management can get out of hand quickly when you’re...

Dec 30, 2015 Dot Separator 2 min read

What Is Good Customer Service?

When I think of which companies provide the world's best customer service,...

Aug 20, 2015 Dot Separator 2 min read

eBay
Amazon

Why Did You Create ChannelReply?

A question we get asked all the time is "Why did you...

Aug 17, 2015 Dot Separator 4 min read