ChannelReply Blog

7 Ways to Use Ecommerce Psychology in Product Listings

Published at Mar 29, 2018.

Victoria Green of Victoria Ecommerce provides excellent tips on seducing your customers into making emotional purchases. Especially useful for ecommerce store owners and those who make their own products.

9 Ways eBay Seller Business Strategy Must Change in 2018 and 2019

Published at Mar 08, 2018.

eBay has made some major changes with the 2018 Spring, Summer and Fall Seller Updates, and every seller must adjust their eBay business strategy to keep up. Those who fall behind may see sales evaporate in 2019.

What to Do If You’ve Had No Sales on eBay

Published at Feb 21, 2018.

A few days with no sales on eBay can spell disaster for sellers who make a living there. What can you do if people stop buying from you? How can you turn your business around before it goes under?

Rising Prices a Growing Pain Point in xSellco Reviews

Published at Feb 16, 2018.

xSellco reviews regularly complain about the cost, even when they’re positive. And with xSellco raising prices year after year—often by three figures at a time—it’s easy to see why.

Finding an Ecommerce Help Desk that Actually Works

Published at Feb 05, 2018.

Sick of so-called ecommerce help desks that provide no order info on tickets, can’t process eBay messages or just aren’t very good? These customer service solutions actually work for online retailers.

2018 Email Marketing Predictions to Use Right Now

Published at Feb 01, 2018.

Andrea Robbins of Campaign Monitor explains how email marketing is changing, exploring a new marketing funnel model and the ways leading brands like Nissan and Birchbox are leveraging personalization and automation.

Infographic: The Fastest Way to Make More Money on eBay

Published at Jan 31, 2018.

What’s the fastest way to make more money on eBay? Nope, not finding the perfect product—improving your customer service. This infographic proves that even slightly better service will result in tremendously higher profits.

Pricing on Amazon for the Long Term (Not the Short Term)

Published at Jan 18, 2018.

Chris Dunne of RepricerExpress shows that much like strategies for the stock market, pricing on Amazon needs to be designed for the long term. With a good strategy and good software, you can easily weather short-term disasters.

Valentine’s Day Tips and Statistics for E-commerce Businesses

Published at Jan 10, 2018.

What are the hottest products to sell online during the sexiest holiday of the year? You’ll find them here, plus tons of other useful stats and a photo of a lady in lingerie. You’re welcome.

How to Combine Postage on eBay Automatically or Manually

Published at Jan 08, 2018.

Combining postage on eBay can be a great way to boost sales and customer satisfaction. But… how do you actually do it? Learn your options and how to get set up here.

What People Say About Us

"ChannelReply has allowed us to increase the productivity of our customer service department by consolidating the messaging from multiple marketplaces directly into Zendesk. As with most retail businesses, we sell on multiple online channels. Streamlining customer interactions from these marketplaces has been crucial to both our customers' experience and our growth. ChannelReply has done a wonderful job in developing and supporting this functionality."

JC Webster

COO, Chicago Music Exchange

"ChannelReply has allowed us to integrate multiple eBay and Amazon accounts into Zendesk creating accountability and making it easy to scale our marketplace customer service. Without ChannelReply it would be unmanageable to provide the level of satisfaction our customers expect out of Golfio. The integration with the eBay and Amazon messaging API is tight and we couldn't be happier!"

Howard Choi

Business Dev Manager Golfio

"Given the various standards of service that apply, managing multiple marketplace channels is a challenge to any organization. ChannelReply has given us the ability to organize our inquries to maximize turnaround and increase our efficiency when handling our marketplace requests. We look forward to additional features ChannelReply is offering that will only increase our ability to service our customers across channels."

Kevin LaBrie

Sr Dir eCommerce Sales
& Customer Service,
Gazelle