ChannelReply Blog

How Marketplace Sellers Can Improve the Customer Experience

Published at Aug 14, 2018.

Victoria Sullivan of Payability offers five ways to improve the customer experience in ecommerce, even when you're selling on marketplaces like eBay and Amazon.

How to Win the eBay Plus Badge

Published at Jul 16, 2018.

eBay Plus is a bit like Amazon Prime for Australia, giving buyers free delivery and returns on qualifying items. But only some sellers – and certain listings – qualify for the Plus badge.

How to Start Selling Books on Amazon

Published at Jun 28, 2018.

Selling books on Amazon is one of the best and easiest ways to make a living online. Learn how to find profitable books, upload them to Amazon, and start making money!

Bring Your Customer Service and Development Teams Together

Published at Jun 08, 2018.

Bluepen Software shows how customer service teams can communicate with ecommerce customers and software developers at the same time, simplifying complex problems for companies that sell their software directly to the public.

Ecommerce User Experience Optimization

Published at May 15, 2018.

Ruchi Goel of zipBoard demonstrates the importance of ecommerce user experience optimization and shows how to improve shopping on your website.

How to Increase the Value of Your Ecommerce Business

Published at May 07, 2018.

Jock Purtle of Digital Exits explains seven ways to make your ecommerce business more valuable, better positioning you to sell it for a hefty profit.

How to Be Amazon’s Choice

Published at May 03, 2018.

Amazon has at last hinted at how to be Amazon’s Choice, giving sellers a fair chance at earning the coveted badge—and being the first result in Alexa voice searches.

6 Ecommerce Business Hacks

Published at Apr 12, 2018.

Ecommerce businesses play hardball. Move slow and your competitors will overwhelm you. These 6 ecommerce business hacks provide massive ROI, fast, so you can claim the lead and stay there.

7 Ways to Use Ecommerce Psychology in Product Listings

Published at Mar 29, 2018.

Victoria Green of Victoria Ecommerce provides excellent tips on seducing your customers into making emotional purchases. Especially useful for ecommerce store owners and those who make their own products.

9 Ways eBay Seller Business Strategy Must Change in 2018 and 2019

Published at Mar 08, 2018.

eBay has made some major changes with the 2018 Spring, Summer and Fall Seller Updates, and every seller must adjust their eBay business strategy to keep up. Those who fall behind may see sales evaporate in 2019.

What People Say About Us

"ChannelReply has allowed us to increase the productivity of our customer service department by consolidating the messaging from multiple marketplaces directly into Zendesk. As with most retail businesses, we sell on multiple online channels. Streamlining customer interactions from these marketplaces has been crucial to both our customers' experience and our growth. ChannelReply has done a wonderful job in developing and supporting this functionality."

JC Webster

COO, Chicago Music Exchange

"ChannelReply has allowed us to integrate multiple eBay and Amazon accounts into Zendesk creating accountability and making it easy to scale our marketplace customer service. Without ChannelReply it would be unmanageable to provide the level of satisfaction our customers expect out of Golfio. The integration with the eBay and Amazon messaging API is tight and we couldn't be happier!"

Howard Choi

Business Dev Manager Golfio

"Given the various standards of service that apply, managing multiple marketplace channels is a challenge to any organization. ChannelReply has given us the ability to organize our inquries to maximize turnaround and increase our efficiency when handling our marketplace requests. We look forward to additional features ChannelReply is offering that will only increase our ability to service our customers across channels."

Kevin LaBrie

Sr Dir eCommerce Sales
& Customer Service,
Gazelle

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