ChannelReply Blog

Finding an Ecommerce Help Desk that Actually Works

Published at Feb 05, 2018.

Sick of so-called ecommerce help desks that provide no order info on tickets, can’t process eBay messages or just aren’t very good? These customer service solutions actually work for online retailers.

2018 Email Marketing Predictions to Use Right Now

Published at Feb 01, 2018.

Andrea Robbins of Campaign Monitor explains how email marketing is changing, exploring a new marketing funnel model and the ways leading brands like Nissan and Birchbox are leveraging personalization and automation.

Infographic: The Fastest Way to Make More Money on eBay

Published at Jan 31, 2018.

What’s the fastest way to make more money on eBay? Nope, not finding the perfect product—improving your customer service. This infographic proves that even slightly better service will result in tremendously higher profits.

Pricing on Amazon for the Long Term (Not the Short Term)

Published at Jan 18, 2018.

Chris Dunne of RepricerExpress shows that much like strategies for the stock market, pricing on Amazon needs to be designed for the long term. With a good strategy and good software, you can easily weather short-term disasters.

Valentine’s Day Tips and Statistics for E-commerce Businesses

Published at Jan 10, 2018.

What are the hottest products to sell online during the sexiest holiday of the year? You’ll find them here, plus tons of other useful stats and a photo of a lady in lingerie. You’re welcome.

How to Combine Postage on eBay Automatically or Manually

Published at Jan 08, 2018.

Combining postage on eBay can be a great way to boost sales and customer satisfaction. But… how do you actually do it? Learn your options and how to get set up here.

How to Become an eBay Valet

Published at Jan 01, 2018.

eBay Valet allows sellers to sell high-value items on others’ behalf and keep a decent chunk of the money. This has left a lot of people wondering how to become an eBay valet—but it turns out it’s not easy.

Selling Digital Products on Amazon

Published at Dec 29, 2017.

For game designers, musicians, writers and others like them, selling on Amazon doesn’t have to involve brown boxes with smiles on them. Here’s how to sell digital products on Amazon, including software, music and ebooks.

How Selling Unwanted Gifts on eBay Works

Published at Dec 28, 2017.

Selling unwanted gifts on eBay is a great way to turn disappointment into extra cash. But the first time can be confusing, what with fees, shipping, and weird tax policies in some states. This article explains it all.

Easier Messaging with Advanced Amazon Email Services

Published at Dec 22, 2017.

Amazon support tools aren’t great. Email forwarding to other systems often makes the situation even worse. Luckily, there are Amazon email services that solve both problems.

What People Say About Us

"ChannelReply has allowed us to increase the productivity of our customer service department by consolidating the messaging from multiple marketplaces directly into Zendesk. As with most retail businesses, we sell on multiple online channels. Streamlining customer interactions from these marketplaces has been crucial to both our customers' experience and our growth. ChannelReply has done a wonderful job in developing and supporting this functionality."

JC Webster

COO, Chicago Music Exchange

"ChannelReply has allowed us to integrate multiple eBay and Amazon accounts into Zendesk creating accountability and making it easy to scale our marketplace customer service. Without ChannelReply it would be unmanageable to provide the level of satisfaction our customers expect out of Golfio. The integration with the eBay and Amazon messaging API is tight and we couldn't be happier!"

Howard Choi

Business Dev Manager Golfio

"Given the various standards of service that apply, managing multiple marketplace channels is a challenge to any organization. ChannelReply has given us the ability to organize our inquries to maximize turnaround and increase our efficiency when handling our marketplace requests. We look forward to additional features ChannelReply is offering that will only increase our ability to service our customers across channels."

Kevin LaBrie

Sr Dir eCommerce Sales
& Customer Service,
Gazelle