ChannelReply Blog
What Is Good Customer Service?
Published at Aug 20, 2015.
When I think of which companies provide the world's best customer service, Zappos immediately comes to mind. I recently had the privilege of listening to one of Zappos’ in-house speakers talk about their core values in an intimate setting. I...
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Why Did You Create ChannelReply?
Published at Aug 17, 2015.
A question we get asked all the time is "Why did you build ChannelReply?"
For us, this post is a pretty simple answer; for others, it may be a bit longwinded (but isn’t that what blog posts are for?).
Last updated 10/9/2018.
The...
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What People Say About Us
"ChannelReply has allowed us to increase the productivity of
our customer service department by consolidating the messaging
from multiple marketplaces directly into Zendesk. As with most
retail businesses, we sell on multiple online channels.
Streamlining customer interactions from these marketplaces
has been crucial to both our customers' experience and our growth.
ChannelReply has done a wonderful job in developing and supporting
this functionality."
"ChannelReply has allowed us to integrate multiple eBay and Amazon accounts
into Zendesk creating accountability and making it easy to scale our marketplace
customer service. Without ChannelReply it would be unmanageable to provide the
level of satisfaction our customers expect out of Golfio.
The integration with the eBay and Amazon messaging API is tight and we
couldn't be happier!"
"Given the various standards of service that apply, managing multiple marketplace
channels is a challenge to any organization. ChannelReply has given us the ability
to organize our inquries to maximize turnaround and increase our efficiency when
handling our marketplace requests. We look forward to additional features ChannelReply
is offering that will only increase our ability to service our customers
across channels."
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