ChannelReply Blog

6 Long-Term Effects of COVID-19 on Ecommerce

Published at Apr 01, 2020.

The coronavirus pandemic will have a much deeper impact on ecommerce than short-term stockouts and closures. Here are a few of the long-term effects experts are predicting.

What eBay Sellers Can Expect during the Coronavirus Pandemic

Published at Mar 24, 2020.

How will COVID-19 impact eBay sellers? For some, it will mean a boost to sales, reduced fees, and forgiveness for customer service slip-ups. Others will struggle to hold their business together.

Selling on Walmart Marketplace during the COVID-19 Outbreak

Published at Mar 19, 2020.

Walmart Marketplace is built to react to changing demands. With the coronavirus outbreak changing how people buy fast, sellers have to play it smart.

How FBA Sellers Can Handle Amazon’s Coronavirus Restrictions

Published at Mar 18, 2020.

Learn whether you can still use FBA following Amazon’s March 17 coronavirus restrictions, and how you can still sell your items on Amazon if you’ve been left out in the cold.

How Do I Close a Case on eBay?

Published at Mar 06, 2020.

Learn how to close a case on eBay as a buyer or seller, plus how to avoid some common—and sometimes devastating—eBay scams.

How to Get Approved to Sell on Walmart Marketplace

Published at Jan 21, 2020.

Wondering how to get approved to sell on Walmart Marketplace? You’re not the only one. The tiny number of sellers and huge number of buyers make it a seller’s heaven. But joining those elite few sellers will not be easy.

Introducing Our Amazon Feedback Request Tool: ChannelReply Feedback

Published at Nov 25, 2019.

After months of testing in closed beta, we’ve finally published our Amazon feedback request tool. Build your seller rating and save time on support with ChannelReply Feedback!

Walmart Integration Now Available

Published at Nov 07, 2019.

Our most-requested feature of all time is finally finished: Walmart integration is now available!

Discounts and Special Offers on Amazon Seller Tools

Published at Oct 18, 2019.

Save as much as $600+ combined on leading Amazon seller tools like Noviland, Trendle, Seller Snap and Sellbery with these hidden offers and discounts!

5 Crisis Situations in Ecommerce and How to Solve Them

Published at Sep 03, 2019.

Shopping cart abandonment and plummeting customer loyalty driving you into a panic? Hang in there. Jake Rheude of Red Stag Fulfillment has advice for handling these situations and other common crises facing online sellers.

What People Say About Us

"ChannelReply has allowed us to increase the productivity of our customer service department by consolidating the messaging from multiple marketplaces directly into Zendesk. As with most retail businesses, we sell on multiple online channels. Streamlining customer interactions from these marketplaces has been crucial to both our customers' experience and our growth. ChannelReply has done a wonderful job in developing and supporting this functionality."

JC Webster

COO, Chicago Music Exchange

"ChannelReply has allowed us to integrate multiple eBay and Amazon accounts into Zendesk creating accountability and making it easy to scale our marketplace customer service. Without ChannelReply it would be unmanageable to provide the level of satisfaction our customers expect out of Golfio. The integration with the eBay and Amazon messaging API is tight and we couldn't be happier!"

Howard Choi

Business Dev Manager Golfio

"Given the various standards of service that apply, managing multiple marketplace channels is a challenge to any organization. ChannelReply has given us the ability to organize our inquries to maximize turnaround and increase our efficiency when handling our marketplace requests. We look forward to additional features ChannelReply is offering that will only increase our ability to service our customers across channels."

Kevin LaBrie

Sr Dir eCommerce Sales
& Customer Service,
Gazelle

Start 14 Days Free. No Credit Card Required.

Start Free Trial