ChannelReply Blog

Walmart Integration Now Available

Published at Nov 07, 2019.

Our Walmart integration has just been completed! You can now answer customer messages from Walmart, Amazon, and eBay on one screen. No more logging in to Walmart just to handle customer service!

Last updated 1/8/2020.

How the Walmart Integration Works

ChannelReply Walmart Integration

Link Walmart to Your Helpdesk

ChannelReply lets you answer Walmart messages inside your Zendesk, Freshdesk, Help Scout, or Gorgias account. Use your helpdesk’s most powerful tools to answer messages faster and get back to selling! All you need to do is start our free trial.

Don’t have a helpdesk yet? Find our advice on picking one in “Which Helpdesk Should I Use with ChannelReply?

Answer Walmart Messages like Emails

The ChannelReply Walmart integration lets you answer Walmart messages just like emails. It also displays tons of useful data about your customers and their orders.

Walmart-Zendesk Integration with ChannelReply

Above and below: A Walmart message in Zendesk with the ChannelReply app on the right and ChannelReply custom fields on the left.

Walmart Ticket in Zendesk

With all your messages and data on one screen, you’ll never have to log in to Walmart just to see what your customer is talking about.

Take Actions Inside Your Helpdesk

The ChannelReply app can perform the following actions on Walmart tickets:

  • Acknowledge orders
  • Update shipping status
  • Issue refunds
  • Cancel orders

Walmart Actions in the ChannelReply App

All these actions are available in the ChannelReply apps for Zendesk and Freshdesk. We also aim to add these features to the Help Scout app in the near future.

Use Walmart Data in Advanced Support Tools

Our custom fields are snippets of customer and order info that you can use in advanced support tools. For example, here’s a Zendesk macro with ChannelReply custom fields:

Zendesk Macro for Walmart Orders

And here’s what happens when you use it on a Walmart ticket:

Replying to a Walmart Message with a Zendesk Macro

Intrigued? See what Walmart data can do in each of our supported helpdesks:

As a bonus, our custom fields work for eBay and Amazon messages, too!

Create a Walmart Autoresponder

ChannelReply allows you to use you to use either Zendesk or Freshdesk as a Walmart autoresponder. Better yet, these autoresponders can also work with Amazon and eBay! They are highly customizable and work with advanced Zendesk and Freshdesk features like business hours.

What Walmart Data Can I See in the ChannelReply App?

Order data:

  • Order ID
  • Customer Order ID
  • Order Status (e.g. Shipped)
  • Purchase Date
  • Amount (total paid for the order)
  • Shipping Address
    • Name
    • Address
    • City
    • State
    • Postal Code
    • Address Type (e.g. RESIDENTIAL)
    • Phone
  • Carrier
  • Tracking ID
  • Tracking URL
  • Fulfillment Option (e.g. S2H for “ship to home”)
  • Pick Up Date
  • Estimated Delivery Date
  • Estimated Ship Date
  • Shipment Date
  • Buyer Name
  • Buyer Email

Product data (available for each product in the order):

  • Item Title
  • SKU
  • Amount (total paid for the item)
  • Status (e.g. Shipped)
  • Tax
  • Quantity
  • Line Number (indicates the item’s place in the list of all items in the customer’s order)

Returns:

  • Return ID
  • Estimated Refund Amount
  • Buyer Name
  • Status (e.g. Shipped)
  • Shipping Address
  • Customer Order ID
  • Return Lines (indicates the item’s place in the list of all items the customer is returning)
  • Return Channel
  • Return Order Date
  • Return By Date
  • Refund Mode
  • Pick Up By
  • Buyer Email Address

Don’t see a field you need? Contact us and let us know! We regularly improve our app based on customer requests.

Support Walmart, eBay, Amazon & More on One Screen

Walmart, eBay and Amazon Messages in Zendesk

Our eBay integration and Amazon integration both work similarly. You can answer customer messages, see buyer and order details, use custom fields / variables to speed up replies, and more. All that in the same helpdesk where you manage Walmart support!

Plus, your helpdesk will have its own integrations. The specifics depend on which one you use, but here are a few that you can almost always connect:

  • Shopify, BigCommerce, WooCommerce and other store builders
  • Email
  • Phone support
  • Live chat
  • Social media like Facebook and Twitter

If you’re supporting all these channels separately, you have no idea how much time you could be saving right now. Combine ChannelReply with a good helpdesk and get your free time back!

How Do I Start?

If you don’t have an account yet, start your free trial to begin. Our setup walkthrough will guide you through every step of the process.

If you already have a ChannelReply account, then the integration is available to you right now! Just log in to your account and click “Walmart” to get started.

Walmart Button on the ChannelReply Dashboard

Still have questions? Reach out to us! One of our agents will get back to you ASAP.

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