It’s easy to get basic eBay and Shopify order notifications by email. For eBay, you just have to import eBay notifications to your helpdesk or email address. For Shopify, you only need to follow their simple instructions here.
But what if you want something more powerful?
With ChannelReply, you can get advanced New Order notifications for Shopify and eBay. These do a lot more than just tell you an order has arrived! And best of all, they’re free on all ChannelReply plans and never count toward our message limits.
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eBay and Shopify include some order info with their basic order notifications. Our New Order system takes that to the next level, showing truckloads of details on the buyer and their order.
Here’s what Shopify sends you by default (pictured in Zendesk):
And here’s just some of what ChannelReply sends:
As you can see, our New Order notifications include tons of info about your Shopify or eBay orders. You get everything you’d expect, like what the buyer ordered, how much they paid, and the buyer’s shipping address. But we also provide much more:
Custom fields / variables let you use order data in your helpdesk’s most powerful tools, such as:
Reply directly to a New Order ticket and we’ll deliver your message straight to the buyer.
You can create custom ChannelReply tags for every marketplace account you connect. On top of this, we automatically add the tag “neworder” to all your eBay and Shopify New Order tickets.
If you use Zendesk, Freshdesk or Gorgias, you can use these tags to send your New Order tickets to specific views. That way your actual support tickets won’t drown in a sea of notifications.
In Help Scout, you can’t create a view based on tags, but you can create a workflow to send your notifications to a separate mailbox.
In Re:amaze, tags can automatically work as folders.
All five helpdesks let you use tags in automations (like Zendesk triggers and Re:amaze workflows). You can therefore create automations just for your New Order tickets, including autoresponders. One way to use this is to…
With the help of our autoresponder systems, you can easily create thank-you autoresponders for Shopify and eBay. Possibilities vary by helpdesk, but you can usually do things like:
Just click on your helpdesk below to be taken to your autoresponder setup instructions:
We do not yet have a system for Gorgias. You can use Gorgias’s autoresponder system with their built-in Shopify integration. However, it may not work with ChannelReply tickets.
Above: An eBay New Order ticket in Gorgias.
Once eBay is connected, click eBay on your ChannelReply dashboard.
Click “EDIT” under any eBay account where you’d like to enable New Order notifications.
Finally, scroll down to Notification Preferences and click on the grey “New Order” slider to turn it on.
Your changes will be saved automatically, and a confirmation will appear in the lower-right corner of the screen.
If you haven’t done so yet, connect your helpdesk, then integrate your Shopify account.
Once Shopify setup is complete, click Shopify on your ChannelReply dashboard.
Click “EDIT” under any Shopify account where you’d like to enable New Order notifications.
Make sure the “Shared Secret” field is filled in. It should already be filled in, unless you integrated ChannelReply before September 2021.
If the “Shared Secret” field is empty, you will need to fill it in now. Sign in to your My Shopify admin and go to Apps > Manage Private Apps.
Go to the Admin API section and copy your Shared Secret.
Then, paste it into your Shopify account details in ChannelReply and click “Save Changes.”
Once your secret is filled in, just scroll down to Notification Preferences and click the New Order slider.
It will move to the right and turn green. As long as all data in the Shopify Account section is correct, the change will be auto-saved.
You can click "SAVE CHANGES" higher up on the screen to make sure your preferences are saved correctly. (Don't click "SAVE CUSTOM SMTP"; our custom SMTP settings are separate from all other Shopify settings.) Clicking "SAVE CHANGES" will give you a success or error notification to confirm whether the changes went through.
We do not provide our New Order feature for Amazon and Walmart at this time. But we’ll still be happy to lend a hand in getting the normal order notifications for either marketplace!
Lost? Need help? Contact us and we’ll be happy to assist you!