You might have already tried using triggers to automatically send messages to eBay or Amazon and had nothing happen. Don't worry—using ChannelReply and Zendesk as an eBay and Amazon autoresponder just takes a little extra setup.
In the default Zendesk setup, triggers send emails instead of adding a comment. ChannelReply therefore can't deliver the message, because it can only send comments. However, by following the steps below, you can use triggers to create a comment so that ChannelReply will send it.
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Create a Target
First, you need to create a target for the trigger. Go to Admin->Settings->Extensions->Targets->add target.
Choose “URL target” from the list.
Enter the following data:
Attribute Name: ticket[comment][body]
In the “Basic Authentication” fields, enter your ChannelReply username and password.
Here is an example:
You can then test and create your new target with the options at the bottom right.
Modify the Trigger
Now you can modify your "Notify requester of received request" trigger to send a notification to your newly created target. Go to Admin->Business Rules->Triggers->Notify requester of received request.
Scroll down to "Actions" and change the action to "Notifications: Notify target." Then choose your newly created target from the right-hand dropdown menu. Finally, enter the message you would like automatically sent in the Message field and click "Save."
Now, when you receive a new ticket, your autoresponder will add a new comment to it and ChannelReply will deliver it to the customer.