ChannelReply makes it easy to manage Walmart support from your helpdesk. Just follow the instructions below to set up your Walmart US integration in minutes!
These are the instructions for Walmart US; you can find our Walmart Canada integration instructions here. Click on any screenshot to view it at full size.
Click here to open the ChannelReply sign-in page in a new tab. Log in to your account if prompted, then click “Walmart” on your account dashboard.
Click “Add New Walmart Account.”
Start your free 14-day trial here. Then follow the prompts to connect your Zendesk, Freshdesk, Help Scout, Gorgias or Re:amaze account.
Once your helpdesk has been connected, you’ll see a screen like the one below. Click “Walmart.”
Choose “Walmart US.”
Follow along with the video below and then skip to step 3. Or, continue reading these instructions underneath the video.
In a new browser tab, visit developer.walmart.com and click “My Account.” Then choose “Marketplace (US & Mexico).”
Log in to your account. Find “My API Key.” Click the Copy button next to “Client ID.”
Then, return to ChannelReply and paste your ID into the Client ID field.
Next, return to Walmart and click the eye icon next to your Client Secret.
Click the secret’s Copy button.
Paste your secret into the Client Secret field in ChannelReply.
If you use Re:amaze, you will need to select a channel/brand here. Simply choose the best channel for this Walmart account from the dropdown. If the brand you want doesn’t appear, see “Managing Re:amaze Brands & Domains in ChannelReply” for help.
Once the info in all fields is correct, click “Test Connection.”
Green checkmarks should appear to show that the integration is successful. Click “Next” to continue.
Follow along with the video below to finish setup. Or, continue reading these instructions underneath the video.
You’ll see your ChannelReply Email at the top of the new screen.
You can edit it if you’d like. Any unique email address that ends in @channelreply.net will work. After editing, click anywhere outside the ChannelReply Email field to save your changes.
Click “Copy email” when you’re happy with the address.
Next, sign in to your Walmart Seller Center account. Then click “Settings” and choose “Manage Contacts.”
Scroll down to “Customer Service Contact” and click “Add Contact.”
Make sure “Individual Contact” is selected. (“Distribution List” does not work with ChannelReply.) Paste your ChannelReply Email into the “Email Address” and “Customer Service Escalation Email” fields.
Fill in the remaining fields with your main customer service contact info. This should be your only customer service contact for Walmart, or at least your primary contact. So, make sure you enter your best phone number!
Once done, click “Save Contact.”
Next, we recommend deleting all your other customer service contacts. This will ensure data and messages are delivered reliably.
If you don’t want to use an @channelreply.net email address for Walmart support, there is an alternative. You can forward emails from your primary customer service contact to your @channelreply.net address instead. Contact your email service provider for instructions on setting up email forwarding.
To delete a contact, click the trash can on the right.
On the confirmation screen, make sure “Customer Service” is checked, then click “Delete Contact(s).”
When you’ve finished working with your email settings, return to ChannelReply and click “Next.”
Congratulations! You now have a successful Walmart integration, and any new messages you receive in Walmart will appear in your helpdesk.