How to Import Notifications from eBay (Resolution Center Cases etc.)

To track notifications from eBay, such as Resolution Center cases, you should forward messages from the first email address in your Communications Preferences, as shown below, to your Zendesk or Desk.com mailbox. (Click on the image to enlarge.)

How to Import Notifications from eBay

Messages from your second address don't need to be forwarded to your CRM mailbox because ChannelReply will deliver them automatically using the API.

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