Sending Amazon notifications to your helpdesk is easy, whether done through your ChannelReply account or simple email forwarding. Simply integrate Amazon with ChannelReply and then follow the steps below. They’ll work whether you have Zendesk, Freshdesk, Help Scout, Gorgias or Re:amaze.
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First, log in to your Amazon Seller Central account. Then hover over "Settings" in the upper right and click "Notification Preferences."
You'll see "Order Notifications" at the top. If you want to start sending order notifications to your helpdesk, click "Edit."
Under "Choose which notifications to receive via EMAIL," check the boxes for all the types of notifications you want delivered to your helpdesk.
After that, choose one of the following options:
Enter your primary helpdesk email address (or preferred Help Scout mailbox). This is free, but the ChannelReply app will be blank on messages delivered this way. Our advanced delivery and threading settings won't affect them, either.
Enter the @channelreply.email address you created when connecting this Amazon account. This will send these notifications through ChannelReply, which unlocks the following features:
Just note that all messages sent this way will count toward your monthly message limit in ChannelReply.
Once you've entered an email address, click "Save."
In addition to order notifications, you can forward the following to your helpdesk:
Just follow the same steps as above for each of these categories. You’ll have forwarding set up for all of them in no time.
ChannelReply gives you further control over notification delivery and threading. To find these options, sign in to ChannelReply, then click Amazon on the dashboard.
Hit "EDIT" under one of your accounts.
Scroll down to the "NOTIFICATION PREFERENCES" section and you'll see all your Amazon threading and delivery settings.
For detailed instructions on managing these settings and other advanced options for your Amazon account, see step 7 of our Amazon integration instructions.
Stuck? Can’t find the answer you’re looking for? Contact us and we’ll be happy to assist you.