How to Forward Amazon Notifications to Your Helpdesk

Sending Amazon notifications to your helpdesk is easy, whether done through your ChannelReply account or simple email forwarding. Simply integrate Amazon with ChannelReply and then follow the steps below. They’ll work whether you have Zendesk, Freshdesk, Help Scout, Gorgias or Re:amaze.

Notes: Click on any image to view it at full resolution. Last updated 5/26/2020.

1. Go to Your Amazon Notification Preferences

First, log in to your Amazon Seller Central account. Then hover over "Settings" in the upper right and click "Notification Preferences."

Amazon Notification Preferences

2. Forward Amazon Order Notifications to Your Helpdesk (Optional)

You'll see "Order Notifications" at the top. If you want to start sending order notifications to your helpdesk, click "Edit."

Edit Amazon Order Notification Preferences

Under "Choose which notifications to receive via EMAIL," check off the boxes for all the types of notifications you want delivered to your helpdesk.

Edit Amazon Order Notifications

After that, choose one of the following options:

Option 1: Forward Straight to Your Helpdesk

Enter your primary helpdesk email address (or preferred Help Scout mailbox). This is free, but the ChannelReply app will be blank on messages delivered this way.

Option 2: Use ChannelReply

Enter the address you created when connecting this Amazon account. This will send these notifications through ChannelReply, and all associated order data will appear in the ChannelReply app in your helpdesk. Just note that all messages sent this way will count toward your monthly message limit in ChannelReply.


Edit Amazon Order Notification Email Address

Once you've entered an email address, click "Save."

Save Your Preferences

3. Forward Other Amazon Notifications to Your Helpdesk (Optional)

In addition to order notifications, you can forward the following to your helpdesk:

  • Return and Claim Notifications
  • Listing Notifications
  • Reports
  • Make an Offer Notifications
  • Amazon Selling Coach Notifications
  • Account Notifications
  • Messaging (two-way communication through Buyer Messages is configured as part of default setup, but you can also set up forwarding for one-way notifications like Confirmation Notifications)

Just follow the same steps as above for each of these categories. You’ll have forwarding set up for all of them in no time.

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