ChannelReply Blog

Meet Our New Shopify Integration for Help Scout

Published at Feb 26, 2021.

ChannelReply’s Help Scout–Shopify integration is now live! The app provides tons of data about your Shopify buyers and orders right next to your conversations. It even lets you pull data straight into Custom Fields. Plus, it works the same way for Amazon, eBay and Walmart, letting you manage all your ecommerce support in one place.

Stacks of Order Info

Chef Charlie with a Cake Made of Shopify Data

At last, you can stop looking up orders on Shopify! ChannelReply displays everything you need to know about the buyer and their order alongside their message in Help Scout.

Help Scout Shopify Integration with ChannelReply

All told, you get 48+ datapoints on every order-related conversation. And yes, it includes the data you actually want! Tracking IDs, shipping addresses, which items the customer ordered, you name it, ChannelReply has it. Here’s the full list:

  • Order Data
    • Order ID
    • Order Status (e.g. Paid or Shipped)
    • Purchase Date
    • Amount (total paid for the order)
    • Shopify Domain
    • Customer ID
    • Order Name
    • Store Name
    • Ship Date
    • Tracking Number
    • Tracking URL
    • Shipping Service Level
    • Shipping Fee
    • Buyer Details
      • First Name
      • Last Name
      • Email
      • Orders Count
      • Tax Exempt (yes or no)
      • Last Order Name
      • Last Order ID
      • Total Spent
      • Currency
      • Accepts Marketing (yes or no)
      • Marketing Opt-In Level
    • Billing Address
      • Name
      • Last Name
      • Address 1
      • Address 2, 3, etc. (e.g. apartment number—these only appear if these lines exist)
      • City
      • Province (state or province)
      • Country
      • ZIP (postal code)
    • Order Tags
    • Fulfillment Status
    • Shipping Address
      • Name
      • Last Name
      • Address 1
      • Address 2, 3, etc. (these only appear if these lines exist)
      • City
      • Province
      • Country
      • ZIP (postal code)
    • Buyer's Name
    • Buyer's Email
  • Product Data (available for each product in the order)
    • Item Title
    • Variation Title
    • Quantity
    • Item Price
    • Seller SKU
    • Item ID

Ready to see it in action? Start your free trial of ChannelReply.

Automate Boring Work: Get Shopify Data in Help Scout Custom Fields

Help Scout Workflow with a Shopify Custom Field from ChannelReply

Above: Using ChannelReply’s Item Title custom field to automatically assign conversations in Help Scout.

How much time do you waste assigning tickets to the right agent? Or sending the same response to every customer who writes in about the same thing? If you’re trapped doing jobs better left for robots, here’s how you can break free.

ChannelReply’s custom fields are completely compatible with Help Scout’s. You can pull 35+ of your most critical Shopify datapoints into Help Scout Workflows.

What does that let you do?

  • Automatically assign conversations about tricky products to agents who specialize in them.
  • Add private notes about regional issues to conversations with customers in those areas.
  • Send unique autoreplies to customers based on details like which SKU they ordered, the status of their order and more.

These are just a few basic examples. With ChannelReply custom fields in Workflows, you can save countless hours of mind-numbing busywork. Learn how to link our custom fields to Help Scout here.

ChannelReply vs. Help Scout’s Free Shopify Integration

Free App the Waiter Spilling Shopify Data Everywhere

Help Scout’s free app for Shopify isn’t bad. It gives you a basic overview of the customer’s order history with links to important pages on Shopify. Compared to just managing Shopify by email, it’s a huge upgrade!

However, it doesn’t actually tell you what the customer ordered or anything else you need to know to answer most questions. If the customer asks something like when they can expect their order, you’ll need to look that up on Shopify. You’ll likely need to open Shopify for at least one out of every three or four conversations.

ChannelReply solves that completely. Our Shopify integration with Help Scout pulls in nearly 5X more data than the free app! The screenshot below shows the fully expanded free app for Help Scout beside a partially collapsed view of the ChannelReply app, with several additional fields not displayed:

Shopify Data in Help Scout with the Free App and with ChannelReply

Plus, ChannelReply provides links to the order and the buyer’s profile. If you still want to see those pages on Shopify, you can easily jump to them from the ChannelReply app.

Try Our Help Scout–Shopify Integration Free

ChannelReply Waitress Serving a Cake of Shopify Data

Start your free trial here and stop wasting time looking up order details. Answer all your Shopify, eBay, Amazon and Walmart buyer messages in Help Scout with ChannelReply!

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