Not Receiving Amazon Messages in Your Helpdesk?

If you're missing Amazon messages in your helpdesk, the issue is often related to your Buyer Messages email settings in Amazon Seller Central.

Follow these steps to check and update your notification preferences:

Step-by-Step: Update Buyer Messages Settings in Seller Central

1. Log in to Amazon Seller Central.

2. Confirm the correct marketplace is selected in the dropdown at the top of the page.
   
   

3. Go to Settings (the gear icon in the upper right) > Notification Preferences.

4. Scroll down to the Messaging section and click Edit.
   
   

5. Make sure both the Buyer Messages and Delivery Failures boxes are checked.
   
   

6. Check the Buyer Messages Email:
   Make sure it’s set to your @channelreply.email address. Do not include any other emails that forward to your helpdesk—this can result in duplicate messages.

7. Check the Delivery Failures Email:
   This should also be set to your @channelreply.email address. This ensures you're alerted if your replies fail to reach a buyer.

Still Not Getting Messages?

If your settings are correct and you’re still not receiving messages in your helpdesk, send us one or two screenshots of the missing messages inside Amazon Seller Central.

You can email us at support@channelreply.com or reach out via channelreply.com/contact-us. We'll help you get it sorted.