How to Manage Your Payment Info in ChannelReply

Paying for ChannelReply is simple. All you need to do is log in to your account, go to “Billing Details,” and enter your payment info. Step-by-step instructions and screenshots are available below.

Notes: Click on any image to view it at full size. Last updated 2/3/2020.

How to Enter Your Payment Info

Sign in to ChannelReply. Then click “Billing Details.”

Billing Details in the Left-Hand Menu in ChannelReply

You will arrive in our Chargebee portal. Find “Payment Method Information,” then click “+ Add” on the right.

Add Payment Method in Chargebee Portal

Select your payment method. We accept credit cards (Visa, MasterCard, American Express, Discover, JCB, and Diners Club) and PayPal.

Choose Credit Card or PayPal

Enter your payment details, then click “Update.”

Update Payment Info

That’s all there is to it! Your payments will now be made automatically for as long as you remain subscribed and the payment method remains valid. If you are currently in your free trial, the first payment will occur as soon as the free trial ends, and messaging will not be interrupted.

To return to your ChannelReply account, click the blue "Logout" text found at the top of any page in the payment portal.

Logout Text in Payment Portal

You can return to Billing Details to update your payment info and subscription anytime.

How to Update Your Payment Info

If you’ve already added your payment info, you can update your payment method by logging in to your account and clicking “Billing Details” on the left.

Billing Details in the Left-Hand Menu in ChannelReply

Then find “Payment Method Information” and click “Update Payment Method” on the right.

Update Payment Method Button

You can then edit your payment method as needed. Be sure to click “Update” once finished to save your changes.

Update Payment Info

We really appreciate your business! If you have any questions or need help, please contact us and we’ll be happy to assist you.

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