If you created your ChannelReply account in mid-2019 or later, then it's easy to create a unique tag for each Amazon marketplace. But older accounts face a challenge. They're integrated by region (like North America) rather than by marketplace (like Canada).
So, what if you have the old setup and want to know which tickets came from the UK and which came from the US? What if you want to use Zendesk as a multilingual helpdesk for Amazon and need to tag each marketplace separately?
In that case, you have two options. The first is disconnecting your Amazon accounts and re-integrating them using our new setup. The second option is to follow the steps below.
Last updated 4/7/2020.
All Amazon customers get a unique email address that reveals the country they’re based in. For example, those from France will have the domain "marketplace.amazon.fr" after the @ sign. You can use these domains to create an organization in Zendesk.
Here’s how to set one up using Amazon France as an example:
You can edit your organization immediately after creating it. If you navigate away, you can find it again by going to Admin (the gear icon) -> People and then clicking “organizations” below the search bar.
Once you’re on the organization’s page, you should see “Tags” in the upper left. Click on the dash and enter a tag name, such as “Amazon_France” or “French.”
If you don’t see “Tags,” you may need to enable tagging of organizations:
Then return to the organization page and enter your desired tag.
Need help? Contact us and we’ll be happy to assist you.