Advanced Setup
How to Import Notifications from eBay
Published at May 23, 2016.
ChannelReply delivers your eBay buyer messages through the API. This article explains how to get all your other eBay notifications via standard email and/or advanced options.
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How to Forward Amazon Notifications to Your Helpdesk
Published at Aug 22, 2017.
Send all your one-way Amazon notifications to Zendesk, Freshdesk, Gorgias, Desk or Help Scout.
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How to Use Custom Fields from ChannelReply in Zendesk Macros
Published at Oct 12, 2017.
Spend less time typing! Pull details about Amazon and eBay customers and orders into your Zendesk macros.
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eBay/Amazon Autoresponder Setup for Zendesk Users
Published at Nov 06, 2017.
Can’t get Zendesk to send automatic emails to marketplaces? Creating an eBay and Amazon autoresponder just takes some extra setup. Here’s how to get it up and running.
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Zendesk Users: Multilingual Support Setup for Amazon
Published at Feb 27, 2018.
Zendesk Professional and Enterprise support all sorts of powerful translation and multilingual support tools, but automatic language detection doesn’t work with ChannelReply messages. Use this workaround to auto-assign languages to Amazon customers.
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How to Add Additional Amazon Accounts and Countries
Published at May 10, 2018.
Sell in more than one country, or provide support for multiple Amazon accounts? Follow these instructions to manage all your Amazon messages in one place with ChannelReply.
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How to Use ChannelReply Data in Freshdesk Canned Responses & More
Published at Aug 28, 2018.
Unlock some of Freshdesk’s most powerful abilities for eBay and Amazon! Follow these instructions to start using ChannelReply data in canned replies and automations.
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How to Create Zendesk Views for eBay and Amazon
Published at Sep 11, 2018.
eBay and Amazon messages all lumped together? Learn how to make Zendesk views that sort them out.
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Amazon/eBay Autoresponder Setup for Freshdesk Users
Published at Nov 08, 2018.
Create Amazon and eBay autoresponders in Freshdesk using this custom setup. It even works with Amazon's 24-hour SLA!
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Help Scout Custom Fields Setup
Published at Jan 22, 2019.
Send eBay and Amazon data to your Help Scout Custom Fields in three steps.
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