Help

Advanced Setup
How to Import Notifications from eBay (Resolution Center Cases etc.)
Published at May 23, 2016.
ChannelReply delivers your eBay buyer messages through the API. This article explains how to get all your other eBay notifications via standard email and/or advanced options.
Read more
How to Forward Amazon Notifications to Your Helpdesk
Published at Aug 22, 2017.
Send all your one-way Amazon notifications to Zendesk, Freshdesk, Gorgias, Desk or Help Scout.
Read more
How to Use Custom Fields from ChannelReply in Zendesk Macros
Published at Oct 12, 2017.
Spend less time typing! Pull details about Amazon and eBay customers and orders into your Zendesk macros.
Read more
eBay/Amazon Autoresponder Setup for Zendesk Users
Published at Nov 06, 2017.
Can’t get Zendesk to send automatic emails to marketplaces? Creating an eBay and Amazon autoresponder just takes some extra setup. Here’s how to get it up and running.
Read more
Zendesk Users: Multilingual Support Setup for Amazon
Published at Feb 27, 2018.
Zendesk Professional and Enterprise support all sorts of powerful translation and multilingual support tools, but automatic language detection doesn’t work with ChannelReply messages. Use this workaround to auto-assign languages to Amazon customers.
Read more
How to Add Additional Amazon Accounts and Countries
Published at May 10, 2018.
Sell in more than one country, or provide support for multiple Amazon accounts? Follow these instructions to manage all your Amazon messages in one place with ChannelReply.
Read more
How to Use ChannelReply Data in Freshdesk Canned Responses & More
Published at Aug 28, 2018.
Unlock some of Freshdesk’s most powerful abilities for eBay and Amazon! Follow these instructions to start using ChannelReply data in canned replies, the Dispatch’r and the Observer.
Read more
How to Create Zendesk Views for eBay and Amazon
Published at Sep 11, 2018.
eBay and Amazon messages all lumped together? Learn how to make Zendesk views that sort them out.
Read more
Amazon/eBay Autoresponder Setup for Freshdesk Users
Published at Nov 08, 2018.
Sick of answering messages all weekend? Freshdesk can work perfectly as an Amazon and eBay autoresponder, with messages even counting toward Amazon’s 24-hour response time SLA. All you need is ChannelReply and a special Dispatch’r rule. Use Zendesk instead of Freshdesk?...
Read more
Help Scout Custom Fields Setup
Published at Jan 22, 2019.
Send eBay and Amazon data to your Help Scout Custom Fields in three steps.
Read more

What People Say About Us

Start 14 Days Free. No Credit Card Required.
Start Free Trial