Zendesk Professional and Enterprise support all sorts of powerful translation and multilingual support tools, but automatic language detection doesn’t work with ChannelReply messages. Use this workaround to auto-assign languages to Amazon customers.
Sick of answering messages all weekend? Freshdesk can work perfectly as an Amazon and eBay autoresponder, with messages even counting toward Amazon’s 24-hour response time SLA. All you need is ChannelReply and a special Dispatch’r rule.
Use Zendesk instead of Freshdesk?...
"ChannelReply has allowed us to increase the productivity of
our customer service department by consolidating the messaging
from multiple marketplaces directly into Zendesk. As with most
retail businesses, we sell on multiple online channels.
Streamlining customer interactions from these marketplaces
has been crucial to both our customers' experience and our growth.
ChannelReply has done a wonderful job in developing and supporting
COO, Chicago Music Exchange
"ChannelReply has allowed us to integrate multiple eBay and Amazon accounts
into Zendesk creating accountability and making it easy to scale our marketplace
customer service. Without ChannelReply it would be unmanageable to provide the
level of satisfaction our customers expect out of Golfio.
The integration with the eBay and Amazon messaging API is tight and we
couldn't be happier!"
Business Dev Manager Golfio
"Given the various standards of service that apply, managing multiple marketplace
channels is a challenge to any organization. ChannelReply has given us the ability
to organize our inquries to maximize turnaround and increase our efficiency when
handling our marketplace requests. We look forward to additional features ChannelReply
is offering that will only increase our ability to service our customers
Sr Dir eCommerce Sales & Customer Service, Gazelle