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Zendesk – Powered by ChannelReply Now Available on Amazon

Published on Sep. 23, 2021

Last updated on Aug. 01, 2022
2 min read

We’re proud to announce our official partnership with Amazon and Zendesk! Zendesk – Powered by ChannelReply is now available on the Amazon Seller Central app store.

All Your Amazon Seller Central Messages & Order Info in Zendesk

Amazon ticket in Zendesk with threaded messages

Zendesk – Powered by ChannelReply lets you answer Amazon customer messages directly from Zendesk. Every message comes with tons of info on the buyer and their Amazon order, including what they purchased, how much they paid, the order ID and more.

View of the middle of an Amazon ticket in Zendesk with ChannelReply

Messages thread together for simple, painless messaging. Page-long links and boilerplate text are stripped away. You can finally focus on the conversation instead of the clutter!

To make Amazon support even faster, you’ll be able to:

  • Connect unlimited Amazon accounts and marketplaces and support them all on one screen
  • Send personalized replies to customers in two clicks with Amazon data in Zendesk macros
  • Easily sort tickets by brand, account and location with tags
  • Automate busywork with Zendesk rules
  • Set up Amazon-compatible autoresponders
  • Mark messages as “no response needed” without logging in to Seller Central
  • View data on up to 10 previous orders from any return customer

… and more, of course! Zip through your support queue every day and get back to doing what you rock at—selling stuff on Amazon! Start your free trial here.

Included: Up to 20% off Zendesk and ChannelReply

20% Off Zendesk Products for Amazon, eBay and Walmart Sellers Banner

If you do not yet have Zendesk or ChannelReply, you can get up to 20% off both of them!

  1. Claim your Zendesk discount and free trial
  2. Redeem your ChannelReply discount and trial

New customers will receive 15% off monthly plans for three months or 20% off yearly plans for the first year of service. The same discount applies to both Zendesk and ChannelReply!

Note that you must be a new customer, and you must integrate Zendesk with ChannelReply to redeem both discounts.

What Is Zendesk – Powered by ChannelReply? Is It Different from ChannelReply?

Zendesk Powered by ChannelReply Logo

Zendesk – Powered by ChannelReply is a partnership between Zendesk, Amazon, and ChannelReply. You will get the full normal features of ChannelReply and Zendesk, but with the following upgrades:

  • Extra-fast setup for integrating with Zendesk
  • Discounts on Zendesk and ChannelReply
  • Extra support, with both ChannelReply and Zendesk working together to give you the best experience possible

In short, it’s ChannelReply and Zendesk, just faster, easier, and more affordable than ever before!

The only catch is that you must integrate Zendesk if you create an account with this offer. (Try a normal ChannelReply account if you’re more interested in integrating a different helpdesk.)

You don’t need Zendesk – Powered by ChannelReply if you already have Zendesk and ChannelReply. But if you want to try out Zendesk and ChannelReply, it’s the perfect solution.

Zendesk for Amazon Powered by ChannelReply Banner

Get started in two easy steps:

  1. Start your free trial on Zendesk
  2. Claim your ChannelReply trial and discount here

For detailed step-by-step instructions complete with screenshots, see "How to Integrate Zendesk and Get Up to 20% Off." 

We look forward to making Amazon Seller Central support a whole lot easier for your business!

Justin Golschneider
Product Manager

Justin has over a decade of experience in ecommerce and customer service. He is an obsessive researcher with a passion for accuracy, and his articles for ChannelReply alone have reached over a million readers. He holds a bachelor's degree in English.