Integrating Gorgias with ChannelReply is as easy as pie—and by that, we mean eating a pie someone else baked. Follow along with the video or written instructions below and you’ll be done in minutes.
Important: This article uses the classic ChannelReply interface. You can access the classic interface here.
Note: Click on any screenshot to view the full-sized image.
1. Sign In
In a separate tab, sign in to Gorgias.
2. Go to “CRM Settings” and Select Gorgias
In ChannelReply, go to the “CRM settings” tab and choose Gorgias as your service desk.
3. Enter Your Gorgias Account Details
In Gorgias, click the dropdown menu in the upper left. (It will most likely be labeled “Tickets” if you’ve just logged in.) Select “Settings.”
Click “REST API.”
Find the “Base API URL” field. Don’t copy the entire URL. Instead, just copy the part between https:// and .gorgias.io. For example, our URL is https://channelreply.gorgias.io/api/, so we would copy “channelreply” and nothing else.
Paste this into the “Gorgias domain” field in your ChannelReply account.
Back on your Gorgias screen, find the “Username (your email address)” field and click Copy.
Paste it into the “Gorgias account email” field in ChannelReply.
Return to Gorgias again. Find the “Password (API Key)” field and click Copy.
Finally, return to ChannelReply and paste that into the “Gorgias API key” field.
Click “Test Connection” to make sure everything is accurate.
You should see a success notification. Click “OK” to dismiss it. If you see an error instead, double-check your info above and contact us if you don’t see any mistakes.
Once you have a successful connection, click “Save.”
After your accounts are connected, be sure to visit the “Account status” tab and enable service if needed. If you see “Disable Service,” it means service is already active and no further action is needed.
All set up and want to get the most out of ChannelReply? See "How to Use ChannelReply Data as Variables in Gorgias Macros" to take full advantage of your new tools.
If you ever get stuck or have any questions, please feel welcome to get in touch and we’ll be happy to help.