Gorgias Integration Instructions

Integrating Gorgias with ChannelReply is as easy as pie—and by that, we mean eating a pie someone else baked. Follow along with the video or written instructions below and you’ll be done in minutes.

Notes: Click on any screenshot to view the full-sized image. Article last updated 3/23/2020; video last updated 10/22/2019.

1. Sign In

Sign in to ChannelReply. You can start a free trial here if you don’t have an account yet.

In a separate tab, sign in to Gorgias

2. Select Gorgias

In ChannelReply, choose Gorgias as your service desk. You can do this when prompted during your initial account setup…

Select Gorgias in ChannelReply

…or from your account dashboard.

Select Gorgias from the ChannelReply Dashboard

3. Enter Your Gorgias Account Details

In Gorgias, click the dropdown menu in the upper left. (It will most likely be labeled “Tickets” if you’ve just logged in.) Select “Settings.”

Where to Find Settings in Gorgias

Click “REST API.”

REST API Settings in Gorgias

Find the “Base API URL” field. Click "Copy."

Where to Find Your Gorgias Domain for ChannelReply

Paste this into the “Gorgias Domain” field in your ChannelReply account. Everything will be auto-removed except the part unique to your Gorgias instance. For example, our base API URL is https://channelreply.gorgias.com/api/, so everything except “channelreply” is removed.

Gorgias Domain in ChannelReply

Back on your Gorgias screen, find the “Username (your email address)” field and click Copy.

Copy Gorgias Username

Paste it into the “Gorgias account email” field in ChannelReply.

Paste Gorgias Username into ChannelReply

Return to Gorgias again. Find the “Password (API Key)” field and click Copy.

Copy Gorgias API Key

Finally, return to ChannelReply and paste that into the “Gorgias API key” field.

Past Gorgias API Key into ChannelReply

Click “TEST CONNECTION” to make sure everything is accurate.

Test Connection Button

“TEST CONNECTION” should change to “CONNECTED,” and green checkmarks should appear next to each field. Click “NEXT” to continue.

Next Button

You’ll arrive on the following success screen:

Gorgias Integration with ChannelReply Success

Gorgias integration is now complete! You can safely leave setup now and resume later.

If you’d like to continue with setup now, click on the icon of whichever marketplace you’d like to connect first. You’ll be taken to the appropriate setup walkthrough.

If you decide to leave now and come back later, you’ll be able to resume setup by clicking on any marketplace icon on your ChannelReply dashboard.

My Marketplaces on the ChannelReply Dashboard

All set up and want to get the most out of ChannelReply? See "How to Use ChannelReply Data as Variables in Gorgias Macros" to take full advantage of your new tools.

If you ever get stuck or have any questions, please feel welcome to get in touch and we’ll be happy to help.

What People Say About Us

Start 14 Days Free. No Credit Card Required.
Start Free Trial