Help Scout Integration Instructions

Follow the instructions below to integrate your Help Scout account with ChannelReply.

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1. Sign In

If you don’t have a ChannelReply account yet, now is the time to set one up! Click “Start Free 14-Day Trial” to get started.

Start Free Trial of ChannelReply

If you already have an account, click “Sign In” or “Manage”—whichever one you see.

Sign In


2. Go to “CRM Settings” and Select Help Scout

Once you’ve signed in, you’ll see our User Information tab. You can ignore that page for now. Click “(2) CRM settings,” then choose Help Scout.

Choose Help Scout in ChannelReply

3. Authorize ChannelReply to Connect with Help Scout

Click “Authorize Help Scout account.”

Authorize Help Scout Button

Then log in to Help Scout on the screen that appears next.

Choose Help Scout in ChannelReply

Help Scout will ask you to grant ChannelReply permission to access your account via API. Click “Authorize.”

Authorize ChannelReply to Connect to Help Scout

This will bring you back to ChannelReply.

4. Choose a Default Mailbox

In the “Default Mailbox” field, enter the email address of one of your Help Scout mailboxes, then click “Save.” Your eBay and Amazon messages will be delivered to this mailbox by default. (That doesn’t mean they all have to go there—you can choose a different mailbox for each marketplace account you connect.)

Set Default Help Scout Mailbox for ChannelReply

You should see a success notification. Click “OK” to continue.

Click OK

Help Scout and ChannelReply are now connected! Here’s what to do next:

  • Follow our instructions on eBay integration and/or Amazon integration.
    • While setting up eBay or Amazon accounts, you’ll get the bonus option to choose the Help Scout mailbox where you would like that account’s messages delivered.
  • Once your marketplace accounts are connected, go to (4) Account Status and click Enable Service. (If you see Disable Service instead, service is already enabled and you don’t have to do anything.) You should then see all green checkmarks and no red Xs.

Enable or Disable Service in ChannelReply

  • Install the ChannelReply app for Help Scout. This hasn’t been released yet, but you’ll be able to find it on the Help Scout App Directory

Need help? Have questions? Contact us and we’ll get back to you as soon as possible!

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