Follow the instructions below to integrate your Help Scout account with ChannelReply.
Important: This article uses the classic ChannelReply interface. You can access the classic interface here.
Notes: Click on any image to view it at full resolution. Last updated 1/7/2019.
1. Sign In
If you don’t have a ChannelReply account yet, now is the time to set one up! Click “Start Free 14-Day Trial” to get started.
2. Install the ChannelReply App for Help Scout
In Help Scout, click “Manage,” then choose “Apps” from the dropdown menu.
Select “ChannelReply” from the list of apps. You can use the search bar in the upper right if you don’t see it immediately.
Click “Install via ChannelReply.”
This will take you to the “CRM settings” page in your ChannelReply account. Choose Help Scout from the list of service desk options.
Click “Authorize Help Scout account.”
Then log in to Help Scout on the screen that appears next.
Help Scout will ask you to grant ChannelReply permission to access your account via API. Click “Authorize.”
This will bring you back to ChannelReply.
3. Choose a Default Mailbox
In the “Default Mailbox” field, enter the email address of one of your Help Scout mailboxes. Your eBay and Amazon messages will be delivered to this mailbox by default. (That doesn’t mean they all have to go there—you’ll be able to choose a different mailbox for each marketplace account you connect.)
Click “Test Help Scout Connection” once done.
You should see a success notification. Click “OK” to continue. If you see an error message instead, follow the instructions provided or contact us.
Finally, click “Save.”
If you see another success message, Help Scout and ChannelReply are now connected! Here’s what to do next:
- Follow our instructions on Help Scout–eBay integration and/or Help Scout–Amazon integration.
- Once your marketplace accounts are connected, go to (4) Account Status and click Enable Service. (If you see Disable Service instead, service is already enabled and you don’t have to do anything.) You should then see all green checkmarks and no red Xs.
Need help? Have questions? Contact us and we’ll get back to you as soon as possible!