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Using eBay’s Global Shipping Program for International Sales

Published at Jan 04, 2017.

The eBay international shipping program (a.k.a. the Global Shipping Program or GSP) makes it easier for U.S. sellers to reach other countries. But is it really easy? What kind of catches do you have to deal with?

The Good News

Global Shipping Program

The Global Shipping Program takes a lot of the stress out of shipping internationally. eBay:

  1. Identifies which countries you can sell each item to.
  2. Protects you from negative or neutral Feedback during the international shipping phase. All you have to do is get the right item to eBay’s shipping center in Kentucky on time and in one piece.
  3. Handles all the global shipping charges and costs. Simply list your standard rate for shipping within the U.S.; the amount will be combined with eBay’s charges for international shipping when shown to the buyer.
  4. You’re completely safe from any PayPal and eBay chargebacks filed because the item wasn’t received or was damaged after leaving eBay’s facility.
  5. eBay doesn’t charge the seller any extra for using the GSP. The only extra costs you need to deal with are higher PayPal fees for international transactions.

Requirements

You must meet eBay’s seller performance standards. They’re pretty strict—for example, 98% of your transactions must be completed without a defect. (Defects include chargebacks via eBay or PayPal and canceled sales.)

Make It Easier

Connecting eBay with a helpdesk makes it easy to answer buyers fast, making them happier and saving you a lot of time. It will give you a real boost toward meeting GSP requirements and even becoming an eBay Top Rated Seller.

Prohibited Items and Categories

Customs House in Malta, a Country Covered by the eBay International Shipping Program

A customs house in Malta.

Some items and categories are prohibited by eBay or ineligible for the GSP. You can see their prohibited items here.

If you list an item in an ineligible category, eBay won’t let you check off the option to use the GSP. It’s very important that you don’t try to avoid this by switching to a different category. Both eBay and customs can open your package for inspection, and you can get in deep trouble if you’re dishonest.

Maximum Sale Prices

As of January 3, 2017, eBay’s Global Shipping Program does not accept any item with a sale price of over $2,500. The maximum price is lower in some countries. See more details here.

Keep It Simple

If you’re only willing to ship across borders using the GSP, the easiest option is not to ship to countries that have too low a maximum sale price for what you’re selling. You can do this in your buyer requirements and while creating a listing.

Be careful with auctions. If they go over the max price for the buyer’s country, you’re on your own for shipping.

PayPal Required

An item is only eligible for the GSP if PayPal is an accepted payment method.

Keep It Simple

PayPal handles currency conversions and the legal issues involved in international payments. And with the GSP’s protection from PayPal chargebacks, it’s probably the best payment system you could use.

Maximum Weight and Dimensions

Shipping Crate on Forklift

Sorry, Master Sergeant, it's a little too big.

Many countries have specific weight and size maximums. You can find them all, along with the systems for how weight and dimensions are calculated, here.

Keep It Simple

Currently, the strictest maximums (which apply to such countries as the UK, Japan, Belgium and others) are a weight of 66 pounds, a length of 66 inches, and a “dimensions sum” of 118 inches. Stay under those and you should be able to ship to any country on the GSP’s list.

Is the eBay International Shipping Program Worth It?

Global Expansion

Absolutely. Although it takes some time to learn, eBay’s Global Shipping Program gives you access to an enormous audience while dealing with most of the extra headaches—and at no extra charge to you.

Just make sure you’re prepared for the increase in sales volume ahead of time. Get better eBay customer service tools so you don’t wind up buried in messages!


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