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Take Control of Your eBay Messages
Published at Apr 14, 2016.

The standard eBay messaging system works well for small-time sellers: you receive messages in your My eBay inbox and get a notification at your email address. That’s fine if you receive four or five messages a day. But what if you get dozens or even hundreds, and you need something better—something more like an eBay CRM?

How to Create an Advanced eBay Messaging System

Finding a Message in a Bottle

"Guys, I think it might be time to upgrade."

You might want a better system for any of several reasons. Maybe you:

  • Get a lot of the same questions from customers and want a quick way to send time-saving canned responses.
  • Have a customer service team and want to let them reply to your customers without handing over your eBay login details.
  • Want to be able to answer your eBay messages from the same place where you answer messages from Amazon and your own website.

Whatever the case, there are two different customer service platforms that you can use to create this kind of advanced eBay system: Zendesk and Desk.com. Both offer extremely competitive pricing—Desk.com’s Starter Plan (hidden off to the side here) costs just $3 per month. They also both offer free trials.

These guys make customer support way faster and easier. We decided to use Zendesk to manage our own eBay messages. As soon as we started, Zendesk improved our ability to offer great customer service so much that we immediately saw our eBay feedback score rise.

However, there is a catch: neither Zendesk nor Desk.com can integrate with eBay by default. The eBay messaging API is just too frustrating for them to work with.

The best you can do with a vanilla account is set up forwarding for your eBay email notifications. All this is good for is telling you it’s time to log in to your eBay account to send a reply—making it little better than a message in a bottle.

We wanted something better. So we made a solution.

Connecting My eBay Messages to Desk.com or Zendesk

Messaging System

Now you can receive and reply to eBay messages from within Desk.com or Zendesk. All you need is ChannelReply.

ChannelReply integrates the eBay messaging API directly into your customer service software, transforming it into a true eBay CRM. No longer will you need to log in to My eBay and slog through message after message. You’ll be able to deliver lightning-fast customer service with a suite of team and message management tools.

This system isn’t limited to eBay. As the icing on the cake, you can also use it to manage customer service for other marketplaces and websites from the same screen.

Interested? Learn more or contact us with any questions, or dive right in and start your free trial. Why spend another day dealing with the default eBay messaging system when you can use the most powerful customer service tools in the industry?

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