Answer Amazon and eBay Messages from Gorgias
Gorgias offers the world’s best tools for Shopify customer service. Add the option to answer Amazon and eBay messages from the same screen, and it’s become the perfect helpdesk for online sellers.
An Amazon ticket in Gorgias with data from ChannelReply on the right.
All Your Questions Answered
ChannelReply provides detailed info about the customer and their order. Here are a handful of the details included:
- Item title
- Order ID
- Amount paid
- Shipping address
- Shipping service used
- Pretty much anything else you can think of!
That means you don’t need to switch tabs to look things up or send answers. Everything you need is right there in Gorgias.
Always find yourself answering the same questions? Gorgias macros let you save your answers so you can enter them in a flash. Even better, every bit of data pulled in by ChannelReply can be used as placeholders in macros.
When entered in a reply to an eBay customer, the code in the curly brackets above transforms into the amount the customer paid.
That means you can autofill specifics like the customer’s name and what they ordered. Time to recycle your keyboard!
Gorgias’s rules can save just as much time. For example, you can auto-assign eBay tickets to a specific agent…
…or auto-reply to common Shopify tickets, notify a supervisor about each new Amazon message, or do tons of other boring tasks that don’t need human direction. Use your staff where brains are essential instead!
ChannelReply threads eBay and Amazon messages so conversations are easy to track in Gorgias. That means no time wasted looking for what a customer wrote last week—all their messages and your replies are available in the same ticket.
Work on the Run with the Mobile App
Gorgias offers an iOS app that’s perfect for ChannelReply users. Answer eBay and Amazon tickets just like any other message…
The same Amazon message shown earlier.
…and use the info button to view the ChannelReply app and see your customer and order details.
Order details on an eBay message.
No more hurrying back to your computer just to answer one Amazon message!
Gorgias automatically creates detailed reports, such as overall ticket volumes…
…ticket statistics organized by tag (making it easy to track each eBay and Amazon account)…
…individual agent performance, macro use, customer satisfaction and more. Get all the data you need to make decisions fast!
Ecommerce Support Solved
With Shopify and marketplace messages all in one Gorgias screen, ecommerce customer service gets a whole lot simpler. Start your free trial of ChannelReply and set up your Gorgias integration with Amazon and eBay in minutes!