ChannelReply Blog

Gorgias Integration Now Available

Published at Mar 27, 2019.

Hello, Gorgias! ChannelReply now supports eBay and Amazon integration with the helpdesk built for Shopify. Ecommerce customer service has never been easier!

Answer Amazon and eBay Messages from Gorgias

Gorgias offers the world’s best tools for Shopify customer service. Add the option to answer Amazon and eBay messages from the same screen, and it’s become the perfect helpdesk for online sellers.

Amazon Ticket in Gorgias with ChannelReply App

An Amazon ticket in Gorgias with data from ChannelReply on the right.

Start a free 14-day trial of ChannelReply and transform your customer service. Help getting started is available in our quick and easy Gorgias integration instructions.

All Your Questions Answered

ChannelReply provides detailed info about the customer and their order. Here are a handful of the details included:

  • Name
  • Item title
  • Order ID
  • Amount paid
  • Shipping address
  • Shipping service used
  • Pretty much anything else you can think of!

That means you don’t need to switch tabs to look things up or send answers. Everything you need is right there in Gorgias.

Simpler Support

Always find yourself answering the same questions? Gorgias macros let you save your answers so you can enter them in a flash. Even better, every bit of data pulled in by ChannelReply can be used as placeholders in macros.

Gorgias Macro with ChannelReply Placeholder for eBay Order Total

When entered in a reply to an eBay customer, the code in the curly brackets above transforms into the amount the customer paid. 

That means you can autofill specifics like the customer’s name and what they ordered. Time to recycle your keyboard!

Gorgias’s rules can save just as much time. For example, you can auto-assign eBay tickets to a specific agent…

Creating a Rule for eBay Tickets in Gorgias

…or auto-reply to common Shopify tickets, notify a supervisor about each new Amazon message, or do tons of other boring tasks that don’t need human direction. Use your staff where brains are essential instead!

No Interruptions

ChannelReply threads eBay and Amazon messages so conversations are easy to track in Gorgias. That means no time wasted looking for what a customer wrote last week—all their messages and your replies are available in the same ticket.

Work on the Run with the Mobile App

Gorgias offers an iOS app that’s perfect for ChannelReply users. Answer eBay and Amazon tickets just like any other message…

Amazon Ticket in Gorgias Mobile App

…and use the info button to view the ChannelReply app and see your customer and order details.

eBay Data from ChannelReply in Gorgias Mobile App

No more hurrying back to your computer just to answer one Amazon message!

Track Performance

Gorgias automatically creates detailed reports, such as overall ticket volumes…

Reporting in Gorgias

…ticket statistics organized by tag (making it easy to track each eBay and Amazon account)…

Reporting by Tag in Gorgias

…individual agent performance, macro use, customer satisfaction and more. Get all the data you need to make decisions fast!

Ecommerce Support Solved

With Shopify and marketplace messages all in one Gorgias screen, ecommerce customer service gets a whole lot simpler. Start your free trial of ChannelReply and set up your Gorgias integration with Amazon and eBay in minutes!

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