ChannelReply Blog

Is Using Free USPS Boxes the Cheapest Way to Ship? Is Using Free USPS Boxes the Cheapest Way to Ship?
Published at Jun 07, 2016.
The USPS free boxes program can be extremely tempting for anyone looking for the cheapest way to ship, especially eBay and Amazon sellers. Why spend money on boxes when someone is just giving them away for free? Last updated 4/6/2018. Wait—Don’t Order...
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A Quick Guide to Online Sales Tax A Quick Guide to Online Sales Tax
Published at May 30, 2016.
If anything scares people away from starting their own online business, it’s handling the legal stuff. One of the most intimidating issues is online sales tax. How are you going to deal with the laws for your own state, plus...
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Desk by Salesforce Integration Now Available Desk by Salesforce Integration Now Available
Published at May 04, 2016.
After months of development, we’re proud to offer integration with a new CRM: Desk.com. The famed helpdesk software now works as a customer service platform for Amazon and eBay sellers. Last updated 5/14/2018. Connecting Desk.com to eBay and Amazon Salesforce’s Desk.com is well-known...
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Packaging Costs for Selling Online Packaging Costs for Selling Online
Published at Apr 21, 2016.
Packaging costs are often hidden financial drains for online sellers. Meeting eBay or Amazon packaging standards can use up a lot of boxes, tape, and cushioning, and all too many start their online selling businesses without considering these expenses. So, what...
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Take Control of Your eBay Messages Take Control of Your eBay Messages
Published at Apr 14, 2016.
The standard eBay messaging system works well for small-time sellers: you receive messages in your My eBay inbox and get a notification at your email address. That’s fine if you receive four or five messages a day. But what if...
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4 Ways to Reach Gen C 4 Ways to Reach Gen C
Published at Apr 11, 2016.
Gen C is the dominant power on the Internet. They decide what gets shared. They decide, collectively as tribes, whether something is good or bad—and influence the opinions of everyone else with the power of their united voice. They can...
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4 Defining Traits of Generation C 4 Defining Traits of Generation C
Published at Apr 11, 2016.
Generation C has more of an impact on the business world than any other generation. Their approval or disapproval can decide a company’s fate. And since they have high standards, understanding who they are and what they want is essential. Last...
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From eBay Sellers to SaaS Startup: ChannelReply’s Story From eBay Sellers to SaaS Startup: ChannelReply’s Story
Published at Apr 05, 2016.
When we began as Cooper Square Ventures, we had a simple vision of being a successful ecommerce company. We had no idea that we would transform into an SaaS startup. But necessity is the mother of invention—and it wasn’t too...
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Effective Communication in Customer Service Effective Communication in Customer Service
Published at Mar 31, 2016.
Effective customer communication is the most important aspect of the business-to-consumer relationship. Yet most businesses fail miserably at it. A full 50% of the time, when a customer contacts support, the response doesn’t answer their question. As a species, we just...
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4 of Today’s Best Ecommerce Business Ideas  4 of Today’s Best Ecommerce Business Ideas 
Published at Mar 28, 2016.
Anyone can create an online store and put something up for sale online. Unfortunately, all too many of those who do end up as online business failures. In the spirit of helping our fellow entrepreneurs succeed, we’ve put together four...
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