ChannelReply Blog

Take Control of Your eBay Messages Take Control of Your eBay Messages
Published at Apr 14, 2016.
The standard eBay messaging system works well for small-time sellers: you receive messages in your My eBay inbox and get a notification at your email address. That’s fine if you receive four or five messages a day. But what if...
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4 Ways to Reach Gen C 4 Ways to Reach Gen C
Published at Apr 11, 2016.
Gen C is the dominant power on the Internet. They decide what gets shared. They decide, collectively as tribes, whether something is good or bad—and influence the opinions of everyone else with the power of their united voice. They can...
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4 Defining Traits of Generation C 4 Defining Traits of Generation C
Published at Apr 11, 2016.
Generation C has more of an impact on the business world than any other generation. Their approval or disapproval can decide a company’s fate. And since they have high standards, understanding who they are and what they want is essential. Last...
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From eBay Sellers to SaaS Startup: ChannelReply’s Story From eBay Sellers to SaaS Startup: ChannelReply’s Story
Published at Apr 05, 2016.
When we began as Cooper Square Ventures, we had a simple vision of being a successful ecommerce company. We had no idea that we would transform into an SaaS startup. But necessity is the mother of invention—and it wasn’t too...
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Effective Communication in Customer Service Effective Communication in Customer Service
Published at Mar 31, 2016.
Effective customer communication is the most important aspect of the business-to-consumer relationship. Yet most businesses fail miserably at it. A full 50% of the time, when a customer contacts support, the response doesn’t answer their question. As a species, we just...
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4 of Today’s Best Ecommerce Business Ideas  4 of Today’s Best Ecommerce Business Ideas 
Published at Mar 28, 2016.
Anyone can create an online store and put something up for sale online. Unfortunately, all too many of those who do end up as online business failures. In the spirit of helping our fellow entrepreneurs succeed, we’ve put together four...
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eBay and Amazon Mobile Apps: Answer Customers Faster eBay and Amazon Mobile Apps: Answer Customers Faster
Published at Mar 24, 2016.
One of the most important things for ecommerce customer service is responding quickly. You need to respond to customers fast if you want a good Amazon seller rating or eBay feedback score. Using your phone lets you reply anywhere, anytime—as...
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4 Huge Online Business Failures: The Lessons Learned 4 Huge Online Business Failures: The Lessons Learned
Published at Mar 21, 2016.
The dot-com bust saw dozens of high-profile online business failures. Companies attracted millions from investors or buyers, then promptly imploded. The stock market crashed and the world of internet-based business changed forever. Last updated 5/1/2018. 1. Kozmo.com The Idea One of the most well-known failures...
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What Should Retailers Prioritize for 2016? What Should Retailers Prioritize for 2016?
Published at Mar 17, 2016.
By Jessica Looke, Volo Commerce Selling online is a trend that doesn’t seem to be slowing down. Below, we’ve put together 4 things that ecommerce sellers should prioritize. 1. Getting into Marketplaces, at Home and Internationally Dan Burnham (Head of Customer Success...
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Why Retailers Should Treat Price Optimization as a Marathon, not a Sprint Why Retailers Should Treat Price Optimization as a Marathon, not a Sprint
Published at Mar 15, 2016.
It can be hard for retailers to keep up with the ever-changing nature of the eCommerce industry, especially when it comes to pricing strategy. As repricing becomes more popular than ever, retailers have to react to price changes quickly, but...
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